The Watch Lab Holdings Ltd T/A The Watch Lab Reviews

Name: The Watch Lab Holdings Ltd T/A The Watch Lab
Address: The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood, Preston
Rating: 4.36

4.4 Rating 994 Reviews

85 %

of reviewers recommend The Watch Lab Holdings Ltd T/A The Watch Lab

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4.4

Based on 994 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

01772 655003

Email:

info@thewatchlab.co.uk

Location:

The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood
Preston
PR2 9YW

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The Watch Lab Holdings Ltd T/A The Watch Lab 1 star review on 14th September 2024

Theresa Everard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Ebel watch took many weeks to be returned after service and repairs but the Watch Lab (Chester) were knowledgeable and kept me well informed by phone of the reason for the delay, the likely timescale and the increasing cost. The personnel in the shop were very pleasant and helpful.”

Helpful Report

(Lorna Stone) - Posted 8 years ago

“Excellent service My watch fixed first class”

Helpful Report

(Lorna Stone) - Posted 8 years ago

“My dealings with the Watch Lab have been regular over the last couple of years, not because of any problems, just the opposite. I have regularly taken my personal watches to the Watch Lab for the usual battery replacement, but then came the "big" one when my Longines required a full service. The watch is perfect again with an obvious dedication given to the repair, so much so that the Watch Lab have recently serviced my wife's Zenith and my daughter's Ebel to the same high standard, thereby ensuring great satisfaction from us all.”

Helpful Report

(Kyle Askew) - Posted 8 years ago

“Had a watch strap and glass replaced. Watch lab did a great job in finding the spare parts. It was a Gant watch and replacement parts were not easily available. We had tried a few watch repair places but only Watchlab were able to source the requisite parts. Unfortunately the repair took over four months to achieve as the parts had to come from America and we were told that Gant were extremely slow to send orders out. When the watch did eventually return it was an excellent job and looked as good as new. The only observation I would make is that we did occasionally chase the very long repair up with Watchlab, spoke to someone who said they would chase the repair up and phone us back with an update but he then failed to do so. An excellent job ultimately.”

Helpful Report

(Kyle Askew) - Posted 8 years ago

“The Watch Lab in the Shires shopping centre Leicestershire, i took my Longines watch to have a new battery put in a sealed back case and to have a new case reordered, unfortunately the back case was obsolete so i just had a new battery installed, the watch Lab were fantastic they rang me to tell me that they could not get the part but could buff the case up a the back of the watch and also told me i would get some money back, i found the Watch Lab to be one of the best places to take watches for repair, they are very friendly, helpfull and the communication was brilliant, i have no hesitation on using them again AAA1 Service through out and very quick.”

Helpful Report

(Nathan Davies) - Posted 8 years ago

“Took a DKNY watch to Crawley for repair. Turns out it was just the battery and could do with a good clean. Fabulous service. Could'nt fault the time it took which was half an hour. Have already recommended to family and friends. Taking another watch in next week. Deal with them with confidence !”

Helpful Report

(Jake Perry-Olafson) - Posted 8 years ago

“I bought a Swiss Army watch (made in Switzerland) for my son whilst I was serving with the Armed Forces in Saudi Arabia. When the battery ran out we visited about 8 well known jewellers in Leicester to have a new battery fitted, none of which were able to get the back off the watch. By chance I was recommended the Watch Lab in Leicester. I must admit that I was very sceptical as the two repairers worked from a small booth in the Shires and not from a high street shop. I was told that they could replace the battery and that it would take an Hour. Still sceptical in view of the many failures I said that I would only pay once they had managed to do the job. To cut a long story short they replaced the battery within the Hour and my son was delighted. I cannot praise and thank them enough.”

Helpful Report

(Philip Boney) - Posted 8 years ago

“The Watch Lab Manchester recently fitted a battery in my Diesel digital watch and the service was as always brilliant. My watch is very sentimental to me and I have had the strap, glass and battery changed on numerous occasions over 10 years and I would only use Watch Lab Manchester.”

Helpful Report

(David Bertie) - Posted 8 years ago

“quick and professional service, price for repairs not to excessive”

Helpful Report

(Jake Perry-Olafson) - Posted 8 years ago

“I was recommended to use your service by Ernest Jones and I am so glad I took there advice my watch battery would have taken 3 weeks to be sent away. The Watch Lab did mine that day for around the same price. Great Service will be using again.”

Helpful Report

(Jake Perry-Olafson) - Posted 8 years ago

“Was very satisfied with the service I received at the Watch Lab in Glasgow, Silverburn on my Emporio Armani watch. Staff were very helpful and friendly. I will be back in the future if my watch ever needs repairing.”

Helpful Report

(Kris Boyle) - Posted 8 years ago

“The repair on my mums swarovski watch was done very quickly and professionally. Kris and the team dealt with us really well and we are very happy with the service received. The quick repair meant mum could wear her new watch. Thanks!”

Helpful Report

(Kris Boyle) - Posted 8 years ago

“Excellent and friendly service. Highly recommended.”

Helpful Report

(Mark Wiseman) - Posted 8 years ago

“Tissot T Race watch. new battery, pressure test. Southampton, West Quay. Neil was very helpful. I elected for the watch to be sent to the workshop, same price. Service excellent. Will use again for my Omega now. Steve P”

Helpful Report

(Neil Wiseman) - Posted 8 years ago

“Service on an Omega watch at the Leeds shop. Back on time and an excellent job. Polite, helpful, friendly staff.”

Helpful Report

(Olly Pearson) - Posted 8 years ago

“Karen Millen watch had stopped working .i took it to the Watch Lab in Chester who tested it and said it wasn't the battery and they gave me a quote to send it away to be looked at. I accepted the quote and 3 weeks later I got the watch back in perfect working order.”

Helpful Report

(Dave Fisher) - Posted 8 years ago

“Came to watch lab with a broken pin for my watch.nate and Chris(I think) were super helpful and friendly.explained the issue gave me a price and offered to give a deep clean for a reduced price with the repair to avoid it happening again in future and took a link out for me. All in, it took around an hour and when I returned it was all fixed and bagged ready to go. Would definately recommend”

Helpful Report

(Kris Boyle) - Posted 8 years ago

“The Watch Lab Glasgow fitted a new battery and professionally cleaned my Guess watch, I had already tried a local jewellers who told me there was a chance they would damage the stones if they attempted to change the battery and would have to send it away to be repaired so I was over the moon when The Watch Lab did it in less than an hour for a reasonable enough price. Feels like a new watch! The only thing I would say is I was asked to pay upon leaving the watch which seemed a bit strange would have made more sense to pay on collection.”

Helpful Report

(Kris Boyle) - Posted 8 years ago

“efficient, helpful and good service Citizen battery and overhaul Chester”

Helpful Report

(David Steel) - Posted 8 years ago

“I had a battery fitted and my watch cleaned at Siverburn glasgow. The service was fast and I found the staff pleasant.”

Helpful Report

(Calvin Blackburn) - Posted 8 years ago

The Watch Lab Holdings Ltd T/A The Watch Lab is rated 4.4 based on 994 reviews