The White Company Reviews

Name: The White Company
Address: The White Company (London) LLP, 1 Derry Street, London
Rating: 2.12

2.1 Rating 266 Reviews

27 %

of reviewers recommend The White Company

2.1

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About The White Company:

Founded in March 1994, The White Company is a specialist mail-order company offering a wide range of lifestyle products for the home, principally in White. The company philosophy is and always has been to provide only the finest quality at outstanding value for money. We only work with the best factories in the world and almost everything we sell is made exclusively for us.

Visit Website

Phone:

0844 736 4222

Email:

services@thewhitecompany.com

Location:

The White Company (London) LLP, 1 Derry Street
London
W8 5HY

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The White Company 1 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

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“I bought a men's cashmere textured jumper last Christmas for my husband. He has worn it three times and it was stored and washed according to the instructions. It has completely lost its shape and is no longer wearable - such a waste of £200. Do not buy this item as I note they have the same jumper in a different colour this year. I have tried contacting customer services but they have said there is nothing they can do as it is outside the 6 month manufacturer warranty. Really frustrating.”

Helpful Report

Posted 2 years ago

“Appalling service. Place order with PayPal so money taken immediately which usually indicates a contract between parties. Not so with The White Company who the day after cancelled my order and still waiting to hear why. Called Contact Centre who could only apologise and say I was not the only one as apparently there was an issue with one item of stock so the Contact Centre manager had decided to cancel any order with that item. There must be a newer person in charge who does not understand how orders work as in the past just the item out of stock was cancelled. Communication is sadly lacking and the manager requires training in customer service and order management. They obviously like their people to have to deal with many complaints and the start for customer service is for that poor person who had to deal with the many others in the same situation as me.”

Helpful Report

Posted 2 years ago

“Ordered an item in the sale. It was in stock when I ordered it. The White Company has now cancelled the order saying the item is no longer in stock. I called customer service who have accepted the item (with the same product code is back in stock) but they won’t honour my order. Absolutely terrible approach from this retailer. All about profit and not about customer care.”

Helpful Report

Posted 2 years ago

“Never received items.”

Helpful Report

Posted 2 years ago

“zero customer service + and still waiting for a refund from Xmas 2021 . stay away from this company”

Helpful Report

Posted 2 years ago

“Came online to place order and from reading all the poor reviews I’ve just saved myself a headache. Thank you.”

Helpful Report

Posted 2 years ago

“Ordered something in error. Phoned to try to get a refund. Initially everything looked promising and I was assured I would get a refund within 72 hours. Then they declined to refund and now are ignoring my (polite) requests for a response. Very disappointed. Will never buy from them again.”

Helpful Report

Posted 2 years ago

“Overpriced and poor quality seems to be the White Company style nowdays. £69 for a top that is made from t shirt material. 2 tops I have ordered where both made from t-shirt material and completely see through.”

Helpful Report

Posted 2 years ago

“Still waiting for my refund I ordered a light back in February which when it arrived I decided may be too big for my room. I contacted the white company to get the item picked up as it classes as furniture so cannot be returned to store. They advised that wincanton would pick up the light and make contact to arrange. 10 days passed and no contact so I contacted them via the online chat where they advised me to give them a bit longer. After 2 weeks of waiting I contacted again and they referred it to DPD to collect. DPD came to pick it up. The next day DPD tried to re deliver it to me! After eventually getting the light back to where it needed to go on April 7th the white company confirmed they had received the light back. They asked me to put my card information in over the phone which I did and here I am on 27th April and I have still not received my £450 back! I have called 4 times, had several online chats and still waiting for the manager to call me back and have no idea when I will receive my money back and they cannot tell me or identify what the issue is. I’ve been referred to accounts then IT and it appears that everytime I call nothing has been done. I am a big white company fan but this has completely ruined it for me. Absolutely avoid dealing with them if you can buy similar elsewhere incase you have to return something to them. Having looked on Twitter it would appear I am not the first to fall Victim to this shambles”

Helpful Report

Posted 2 years ago

“Don't buy their electronic diffuser. Its exactly the same as cheaper brands but you pay extra for the name. Ours went wrong and just stopped working. They wouldnt replace it! LOUSY service!!!”

Helpful Report

Posted 2 years ago

“Couldn’t have been less helpful. Ordered a robe that never came, after a few weeks got in contact and they told me it was out of stock. Have now spoken to 8 people on live chat and calling about a refund no one can give me a straight answer about when I’ll have it. It’s been 6 weeks since I put the order through! The worst customer I have experienced in a very long time.”

Helpful Report

Posted 2 years ago

“Customer Service is a disaster. You can make a customer or you can make a sale. The White Company made a sale, and their Customer Service lost a customer. I will not be back,”

Helpful Report

Posted 2 years ago

“Terrible customer service ; promised 5 times to call me back to resolve a problem with a gift card”

Helpful Report

Posted 2 years ago

“A generous 1. Bought something for my wife at Christmas and it was returned and confirmed by their warehouse. Now refusing to repay me having sent all the details they had asked. Been shopping with them for years. Another company who make it difficult to get your money back.”

Helpful Report

Posted 2 years ago

“Ordered furniture, after 3 months of waiting we rang contact centre many times, they had a different story each time about where our order was. They then cancelled it via email, i rang back and they said the order is still valid, but a new significant delay was going to happen. Do not waste your money with this micky mouse company”

Helpful Report

Posted 2 years ago

“I bought a king size mattress protector and Egyptian cotton deep fitted sheets for our new bed. They fit perfectly and feel luxurious to sleep on. As always, fantastic quality from The White Company!”

Helpful Report

Posted 2 years ago

“Waiting 17 weeks for mattress to be delivered only to find it was no longer stocked and wouldn’t be arriving . I was told this when I rang to check on order despite being told it was progressing on previous calls so goodness knows when I would have been informed Customer service offered a refund but yet to receive it Bad bad show Won’t be ordering again”

Helpful Report

Posted 2 years ago

“Waste of time. Waiting for my order to arrive and the Parcel was delivered to someone else by an incompetent driver. Photo taken of the front door does not correspond to ours. Wasting time with White company to replace the order. Once we have received the email for the replacement order we have noticed that an item was missing therefore another waste of time calling white comp to discover that the most important piece of the order is out of stock (duvet) hence the other items are useless to us (duvet cover and pillows)!! what a joke! So now what? I need to wait for my order to arrive to send it back?!”

Helpful Report

Posted 2 years ago

“Ordered a hamper basket when it arrived it was empty rang customer service explained what happened to late to replace as it was a Xmas present arranged collection the next day but still no refund 3 weeks later very poor”

Helpful Report

Posted 2 years ago

“Terrible costumer service!!!! Requested order to be cancelled, it was never done, refused parcel, got confirmation it had arrived at their warehouse yet nearly 2 months later I am still awaiting for a refund of nearly £400, despite of hours on the telephone. Used this company for 15 years as quality is brilliant, never again!”

Helpful Report

Posted 2 years ago

The White Company is rated 2.1 based on 266 reviews