The White Company Reviews

Name: The White Company
Address: The White Company (London) LLP, 1 Derry Street, London
Rating: 2.10

2.1 Rating 274 Reviews

26 %

of reviewers recommend The White Company

2.1

Based on 274 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About The White Company:

Founded in March 1994, The White Company is a specialist mail-order company offering a wide range of lifestyle products for the home, principally in White. The company philosophy is and always has been to provide only the finest quality at outstanding value for money. We only work with the best factories in the world and almost everything we sell is made exclusively for us.

Visit Website

Phone:

0844 736 4222

Email:

services@thewhitecompany.com

Location:

The White Company (London) LLP, 1 Derry Street
London
W8 5HY

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The White Company 1 star review on 3rd January 2025

Debbie

The White Company 4 star review on 28th December 2024

Sue

The White Company 1 star review on 3rd December 2024

Al T

Anonymous

Anonymous // 01/01/2019

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“Got a generous gift card, but honestly, I had no idea what to buy there because it’s a store full of overpriced and low quality items. Ordered bed linens now on sale, which are still more expensive than similar quality in other stores. Wish I got a gift card from John Lewis or Amazon instead. I would have had much more joy spending the value there. Let’s see how long delivery takes. Don’t expect much looking at the reviews.”

Helpful Report

Posted 4 years ago

“I ordered a dress from the White Company so when I received an email telling me it was on its way via HermesI was delighted. It said I could track it on the Hermes website. When it hadn't arrive after 8 days, I did track it only to find and I quote ' We're sorry your parcel has been delayed, we'll have it on the move in the next 24hours'. After four days it still hadn't arrived so I rang the White Company only to be told it was lost and offering me a refund. An hour later I received an email from White Company saying and I quote ' We're sorry that these items weren't suitable this time', suggesting I had returned them. Clearly this is not the case. I am surprised they are using Hermes as they do not have a good tract record for safe delivery.”

Helpful Report

Posted 4 years ago

“I ordered 2 white pjs offered with a 20% sale code which was accepted however at the end of checkout the code due of $43.60 was never applied. I requested it be applied to my paypal as a credit and the answer 5 times was no. That I needed to either return the 2 pjs or order a new piece of clothing and get the discount. A true bait and switch. Never ever again will i order from this company.”

Helpful Report

Posted 4 years ago

“I have just received an £89 blouse from The White Company advertised as ‘premium pure silk’. According to its label it is 100% Polyester !! Not what you expect for the price - or from this company that says it prides itself on its thought care and attention. I have tried to call and speak to someone but it isn’t possible at the moment. So unhappy.”

Helpful Report

Posted 4 years ago

“I placed an order 3 weeks ago. Until now its not even dispatched . Tried to reach customer service by phone(not possible) by mail(no reaction) through chat( gave my order number etc 3 times no response). Unbelievable bad customer service. And Corona is no excuse at all. The questions below are useless as you can not fill in more than one option.”

Helpful Report

Posted 4 years ago

“Very disappointed from the company. I ordered a few things two weeks ago, and still waiting to receive my order. Tried to phone them and sent email, but no response so far. I will never buy anything from there again.”

Helpful Report

Posted 4 years ago

“Beautiful products 5* in every way”

Helpful Report

Posted 4 years ago

“Love the fabrics”

Helpful Report

Posted 5 years ago

“Bought a dress online, and it was too big! You can take online delivery parcels back to your local store for an instant refund, no need to return the parcel via post office or courier. Great service from the online side and Kingston upon Thames store, many thanks.”

Helpful Report

Posted 5 years ago

“Firstly I must say that I had no issues with online ordering, goods received or delivery which were all fine. My issue is with the packaging! I ordered a door wreath and two candles. The box that they were delivered in was at least four times bigger than it needed to be! Taking up masses of room in a delivery vehicle that could have delivered another three of these orders if the box was the right size. Carbon footprint sprung to mind!! That was not the worst of it!! At least the box can be recycled. Inside the box in the three quarters of empty space was an absolute mountain of air filled plastic pouches! The amount of plastic that this delivery has put into the environment is shocking. I actually feel heartbroken about it. I am just an ordinary nana who wants to do her bit for the environment using simple measures like recycling for our grandchildren, but this is disgraceful! Never will I order from The White Company again!! There should be a law regarding this. What’s the point in us doing our bit when companies are wreckless? Shame on you The White Company!!”

Helpful Report

Posted 5 years ago

“Bought a third bathrobe after purchasing my first one 15 years ago (still going strong) and a second ten years ago (still going strong) but sadly to say this latest one the quality is terrible. It’s like wearing a bath towel that has been dragged through a hedge backwards. I have to cut off numerous unfinished seams, never known a garment with so many pull threads, Unfinished shoulder seams, . It feels like a oversized bath towel of the cheapest quality ever. I have always saved my hard earned money to buy quality products (buy cheap buy twice) . I am so disappointed in this latest purchase and I’ve only been wearing it a week, I think I need to find another company to spend my hard earned money with”

Helpful Report

Posted 5 years ago

“Been waiting for a "Call back" for an escalated customer service issue since 20 December. All I get is email excuses via 'cut and paste' emails from a VERY POOR customer service team. Over £250 of Christmas candles arrived smashed to pieces. Had to return them and STILL no refund. Apparently I should have "taken photos". Take your own photos, I've sent the goods back to you. Probably the most appaling customer service I have ever experienced.”

Helpful Report

Posted 5 years ago

“Quite possibly the worst customer experience I've ever had. I ordered a candle and an eau de toilette from the white company website. Both were sent to my local collect + shop, but were sent with the wrong courier so were rejected. I contacted customer services to let them know, and after being on hold for 40 minutes, they recognised they had made a mistake, and would resend the parcel. They were then resent, but again with the same courier, so were once again rejected. I rang customer services (another long wait on hold) who arranged for both items to be resent directly to my home address via next day delivery. Only the candle was sent (apparently as the eau de toilette was out of stock, but I was not notified of this), but this arrived smashed (as per the attached photos) with the box having no protection for the glass candle inside of it. I rang customer services (again) who sent a refund for the eau de toilette after explaining why it wasn't sent, and then said they would resend the candle. I asked that the candle not be sent to my collect + shop, given they clearly couldn't send it with the right courier; they then said I'd need to place a new order and cancel this one. I've spent more time on the phone/email with customer services than I have talking to my grandparents this holiday period. I've given up, taken the refund and will absolutely never spend money at this absolutely horrendous company again. I don't want to spend any more time talking about an overpriced candle, but would warn you to stay away for your own sanity above anything else.”

Helpful Report

Posted 5 years ago

“I never have had any problems with White Company . No problems with products or delivery.”

Helpful Report

Posted 5 years ago

“I love The White Company. It’s my one stop shop for everything. From kids pjs, to candles, to cashmere socks. They never disappoint. The most amazing products at affordable prices.”

Helpful Report

Posted 5 years ago

“The address defaulted to an incorrect address and although I immediately phoned TWC to change the address the parcel still arrived at the wrong place I was assured by TWH customer services team that it would go to the correct address Result is I have to drive for 2 hours to collect parcel and it will not reach it’s destination in US so a small child will loose out on her Christmas present as there isn’t time to send it”

Helpful Report

Posted 5 years ago

“Ordered lights 1st December (£472) with a clear offer of delivery within 7 days on the website. Chased on 10th, 13th and 16th via webchat. Ignored until 16th. Finally a response - we have not read your chat history but re. your order, we have no items in stock, no idea if or when they will be in stock, and our system does not let us make refunds. So, they will keep my money indefinitely and may or may not at some point in the future possibly deliver some goods to me. I have never experienced such poor customer service followed by such a rude and indeed illegal response. Avoid, avoid, avoid.”

Helpful Report

Posted 5 years ago

“Goodness up market prices with appalling customer service. When and if I receive my order I will not be shopping with them again How can they justify such dreadful service?”

Helpful Report

Posted 5 years ago

“Have always received a fantastic experience with this company. The items are always as described, packaged properly and they arrive on time.”

Helpful Report

Posted 5 years ago

“Terrible customer service. Recived a broken diffuser which I cut my hand on, the strong chemicals also ruined a handbag and damaged my wooden floor. Despite photos and an extensive description of the incident, the customer service team was shocking. Useless "copy and paste" customer service emails and it took two weeks for them to confirm they would process a refund!! Also just generally the standard of their product has taken a nosedive in recent years. Wont be using again.”

Helpful Report

Posted 5 years ago

The White Company is rated 2.1 based on 274 reviews