“From the time I reached out online I was extremely impressed. Immediate response made me feel like a priority. Over the phone, Amy was polite and professional. When Brandon showed up 30 minutes later, he was considerate, professional, and well spoken. Not only did he get me an immediate quote for the repair I needed, but also laid out all my options with deeper repairs or even a full system replacement (mine is 20 years old and starting to have issues). It's nice to experience the company first hand and to confirm they are who they say they are!”
“I have gone through a lot of AC contractors and let me tell you, The Duct Specialists is the best, Sam & Jamal were very professional! They arrived on time and immediately identified my issue. They made specific recommendations and performed all the repairs in just an hour. During and after the repair Jamal and Sam educated me on my system and how to maintain it properly going forward. These guys were awesome!
I truly had an exceptional customer service experience with Sam & Jamal.
Thank you for providing me with great service!!”
“Jimmy is just the best! The Duct Specialists will have my business for life! Thanks for taking such good care of me! will have my business for life! Thanks for taking such good care of me!”
“We had Randy come on site to look over the furnance that had gone out. He informed us that the electrical components were shot and although we have a maintenance plan with another company he strongly suggested we contact them first to see if anything would be fixed by them and if not he would send some one back out (which he did) to quote us on all our possibilities. He went above and beyond and didnt try to sell us additional items we may or may not have needed and gave us the options of the fix or a long term solution. We will be switching maintenance companies going forth as the customer service of everyone here was above and beyond and the prices were fair.”
“The Duct Specialists team is amazing. Our thermostat stopped working, and we tried to troubleshoot it ourselves for two days. Finally, in frustration we called The Duct Specialists. They were out within 2 hours and fixed the issue immediately! The tech was so friendly and on it, and his Santa hat brought us a little holiday cheer too! Highly recommend!
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“My air conditioning went out in July 2020- I called The Duct Specialists and they sent technician Paul out a few hours later. He was great at explaining what happened with my system and all of my options. He didn't try to hard sell me and gave me a great discount too! Victor and his installation team were on time (even in a thunderstorm!) and did a fantastic job! He identified a potential gas leak I didn't know I had and plumber Curtis came and found the problem. Curtis went above and beyond to fix the leak and also brought my water heater up to code. He too gave me a discount on his services. All together, everyone at The Duct Specialists was professional, courteous, clean and extremely considerate of my circumstances. I would highly recommend them to anyone and use them again.”
“Our AC went out unexpectedly and we called The Duct Specialists and were scheduled immediately. The customer service representative explained to us that it might be late in the evening before someone could arrive but we were okay with it. They called a couple times to keep us posted as to when they arrived and with the utmost respect and professionalism. When the technicians arrived they were very courteous and professional. They came in and began working immediately. They inspected, troubleshot and repaired the problem within 20 mins. Our house was cooling before they left. Thank you Courtney and Matt for coming out late to help us stay cool! The Duct Specialists will be our go-to going forward.”
“Norbert came to fix our unit after hours. He was professional, informative and knowledgeable and fixed it in under 30 minutes. He also said the owners are always available and kind. Thank you Norbert.”
“The Duct Specialists Air has been maintaining my systems for over 9 years and we did a full systems replacement a couple of years back. During my quarterly checkup, Sam Andrei noticed that my evaporation coils were defective and immediately proceeded to replace the unit. Sam walked me though issue and explained the warranty coverage. Thanks Sam for the great job and professionalism and as always I appreciate the The Duct Specialists team.”
“We had a total install done. Our tech Matt was great. He worked on getting us the best price possible, he even came to our house on his day off to make sure the deal was complete so he could get the install crew out the next morning.
The install leader Nathan and his crew did a really good job. They cleaned up very good when the job was complete. Nathan showed my husband everything that was done and explained how to use the thermostat before he left.
I also want to mention Jeff in finance called me and talked me through the online paperwork.
I feel like this is an all around good company and would highly recommend them.”
“I called The Duct Specialists and needed my system looked at because a sensor was going off. They installed 2 high efficiency units which have saved us soooo much money on electric bills. And are extremely quiet. They sent out a tech Roy Ferrusca. He quickly diagnosed the problem and got us up and going. He also noted how bad the ducts were after we had just done multiple home renovations. We signed up to get them cleaned due to my bad allergies and wanting to keep our unit’s efficiency levels up.
We regularly recommend The Duct Specialists and are thankful for the high quality service and professionalism we get each and every time.
Thank you The Duct Specialists and Roy.”
“The Duct Specialists is a very reliable and trustworthy company! My service technician, Robert Ballard, is the most knowledgeable and courteous service technician I have ever encountered! Robert is an absolute asset to The Duct Specialists It is very rare to have so much trust in a repair company; however, Robert is the difference maker. Thank you Robert for always taking care of my family!”
“Great service from Sam and Michael. They did a thorough inspection of my heating system, informing me of what was performed and possible future repairs.
Sam also anchored my attic tent and there is an noticeable difference this morning as the light draft in the hallway is gone.
Both very professional and informative as has always been our experience with The Duct Specialists. Thank you Sam and Michael for giving us peace of mind that our heating system is in good shape for the winter.”
“The Duct Specialists Air Has always provided Excellent Service. Sam our Maintenance Technician was beyond courteous and very friendly. I truly would recommend The Duct Specialists Air to anyone. Response is important to our Family and they have always been ahead of us concerning follow up. Makes me feel like we do not have to think or worry.”
“Jeff came to do several plumbing jobs from unclogging bathroom pipes to installing a faucet! He did a great job on all things! We feel lucky to have gotten Jeff because he is a professional who explained every thing he did and made us feel that the jobs he did were necessary and done to the best of his ability. He is a customer oriented person with a great personality!! (And he didn’t look old enough to be doing this for 17 yrs!!). Thanks Jeff & The Duct Specialists 👍Victoria Bean”
“We have used The Duct Specialists for an entire system replacement back in 2013. Our compressor blew a few nights ago and we had it replaced. They have always been upfront and fair. They send our professionals that truly are respectful and helpful. I have referred family members who have had the same positive experience. Best service, hands down!”
“This is my first time using The Duct Specialists and I was impressed. I only used them because DJ moved to this company and he's the only HVAC tech that's been able to properly service my systems. From the call center, and constant updates as to what time he'd be arriving, I was impressed with the service. They scheduled me the same day, accommodated my choice of technician, and my time frame. DJ of course did a great job on my systems. Highly recommended!”
“A year ago during a PM check of my unit, it was noted that my capacitor would need to be replaced soon. At the time it was working at an acceptable level. Tonight, it finally gave out and it was at 10:30pm on a Saturday night. Already armed with this information I called for service. Realizing that most service calls after hours would cost more, we signed up for the Maintenance plan which saved us a lot of money especially during the weekend and being so late at night. My technician was dispatched quickly and arrived on site with in the hour. We confirmed my capacitor was bad and they were able to get me back up quickly. The tech was very professional, already knew a lot about our neighborhood and the other units based on prior history. Even while it was completely pitch dark we also were able to get a check on the system after the capacitor was replaced to ensure it was operating at optimum efficiency. Thank you The Duct Specialists team for putting a great team out there to help people when needed no matter what time of day it is.”
“From the time I reached out online I was extremely impressed. Immediate response made me feel like a priority. Over the phone, Amy was polite and professional. When Brandon showed up 30 minutes later, he was considerate, professional, and well spoken. Not only did he get me an immediate quote for the repair I needed, but also laid out all my options with deeper repairs or even a full system replacement (mine is 20 years old and starting to have issues). It's nice to experience the company first hand and to confirm they are who they say they are!”
“I have gone through a lot of AC contractors and let me tell you, The Duct Specialists is the best, Sam & Jamal were very professional! They arrived on time and immediately identified my issue. They made specific recommendations and performed all the repairs in just an hour. During and after the repair Jamal and Sam educated me on my system and how to maintain it properly going forward. These guys were awesome!
I truly had an exceptional customer service experience with Sam & Jamal.
Thank you for providing me with great service!!”
