“Danny J. did a great job servicing our A/C and Furnaces. He was very prompt and courteous. He gave us great advise on how to maintain the systems in between services and was not at all pushing in his recommendations. He did notice a safety issue with one of our older units, which he was able to fix at a very reasonable price. We would highly recommend The Duct Specialists and Danny J.”
“I needed to change out my entire AC system. I had four companies come out to provide a bid and their insights. Wow, the spectrum what these companies told me where very different. It wasn't until Alan from The Duct Specialist spent the time reviewing what my true needs were that I finally came to the conclusion that A1 was going to be the best company to choose. The three man crew showed up and worked hard from 9:30 am - 7:30 pm. I was very impressed on their knowledge on system installation and how they protected my home during the install. My house now cools better and heats better than ever before. I am so glad I picked The Duct Specialist. Yes, they may be slightly higher, but they by far are the most knowledgeable and professional than any other company I interacted with. I would recommend The Duct Specialist to anyone who wants a quality product with quality installers.”
“This feedback is for Deontae C (Service Technician).
1. He was super competent at completing the needed repair.
2. He was very patient and diplomatic while I argued with him about wiring. By the way, he was absolutely correct. I was wrong. Thank you Deontae.
3. He was friendly. He occasionally talked with us and helped us to feel very at ease with his service visit.
4. He was patient and thorough. He showed evidence of before/after operating measurements.
Thanks for another positive experience. Glad to continue as The Duct Specialists customer even for another 10 years.”
“They did a great job all around - the sales cycle was awesome and straightforward (thank you, Jimmy Nguyen), and installation was super professional, timely, and they kept the area spotless. Very happy and would highly recommend!!”
“Tre is the best! He was the service tech that inspected the A/C unit in my home. He took time to explain the issues and provide a recommendation on what should be done. He was professional, respectful and definitely knows his job. A great ambassador for The Duct Specialists. He will go far in his profession because of his work ethic and customer focus demeanor.”
“Alejandro L. has serviced us on one prior occasion - and I was happy to see him again this week when we had an unexpected issue. He was quick to verify the root cause and get our AC blowing cold air again. He then followed up again the next day to replace a faulty thermostat. Very professional and thorough - thanks!”
“Great technician - very personable and did his work with respect to our property. I felt like we had a guy who knew air conditioning backwards and forwards so in other words I felt entirely comfortable buying a complete new system. The guys name was Cameron and he was excellent! The people that answer the phones are very pleasant too which is unusual nowadays. So far so good - I will write another review when we get Air Conditioning Again!!”
“I was pleased with the thorough and polite service I received today from Jamal and his partner. I feel like their inspection was very honest and informative. I enjoy working with this company.”
“Excellent customer service experience, Roy the tech was very helpful, my AC had some electrical issues,I called them at 5:59pm and they told me that they were booked for the night but that they would try to squeeze me in, and they did!!...they arrived around 8pm and had my AC up and running short after.
Such friendly and knowledgeable staff, I am happy my air system is in good hands! Thanks y’all!”
“I don't where to begin. I have been having problems with my AC for awhile. During all of this time I have been a Maintenance Program Member. Each time they would come out, they would quickly diagnose the problem. They stayed until the system was running normally and said if I had any further problems to call them. Well their resolution the problem apparently was an unlikely temporary one because the same problem persisted. We called them again and they came out. This process continued on for several days and weeks. They finally found the root cause of the problem and it has been finally resolved.The Duct Specialists were persistent in their efforts to get our system up and running. They kept coming back and back until we were satisfied. To me this shows how much they care.”
“Vickie Barnett is an awesome saleslady! I had a problem she took care of it right away! She sold us in about 10 min. She explained what we were paying for ,i am very happy .i hope the quality of work is just as good! Thank you”
“I want to apologize I gave a bad review earlier had a problem didn’t give them a fair chance to solve the problem, was contacted by they customer service, problem was corrected.
The lady that contacted me was very professional and went out her way to help”
“Great company from start to finish!
We just signed up for The Duct Specialists annual AC/Heater maintenance plan, which is very affordable and received our first AC check-up (within a few days of signing up!). The technician spent over an hour doing what I considered an extremely through review of our unit and other related components. I am very pleased with the communication of the findings after the inspection and overall considered it to be a pleasant experience with this service provider. I highly recommend this company for their professionalism, appointment availability, affordable cost, and reliability.”
“I rate this company a 5!!! Although we had a bit of a wait for someone to come out, I must say it was well worth it. The tech came out and found the problem within minutes. He had the part with him and it took him all of five minutes to get the air working again, not to mention the part and service was reasonable. I have Lupus and the temperature in my home is very important. We were so satisfied that we decided to pay a monthly fee and join their family plan. The Duct Specialists , I would recommend you to my family, friends, co-workers, neighbors and anyone I come in contact with. Thanks a million....Another completely satisfied customer. Mr. & Mrs. Ross”
“This company, their staff and their products are all great. They worked very hard, were extremely efficient, courteous and professional. I am so glad I chose them for my new HV/AC system.”
“Our AC system was experiencing problems so we called The Duct Specialists for service. Kevin from Customer Service was incredibly patient and helpful as we worked thru the specifics of the problem and the details of scheduling the repair/replacement unit. Rafael and AB came out to install a new unit and in just a bit over 2 hours we were up and running and haven't missed a beat since. Rafael and AB were not only pleasant and efficient in their work but they also took the time to explain things to us and they insured that we were completely satisfied with the process and transaction. Could not have asked for a better resolution to our AC issues!!”
“We have been a member of their service program for a number of years and we find them to be one of the strongest service businesses. Sam handled our quarterly today and found a few things to keep an eye-on but nothing urgent. Past experience with other companies would've ended with a service charge plus charge for freon... and potentially a flushed line. I appreciate their candor and Sam's level of professionalism.”
“Nick S. was wonderful! He came out in a snow storm and stayed until he knew that our heater worked properly. So nice and professional!! Thank you again, Nick.”
