“Bought and paid for a black trench coat however when I received it I was unsure of the colour, it looked like a very dark navy blue but when I looked at the attached tag is said “BLACK” so I kept the coat only to find when I did wear it (daytime) it was in fact navy blue. When I enquired about replacing it with a black trench coat I was told they didn’t have any in stock. Did The Iconic deliberately deceive me by placing a tag which said “BLACK” on the navy blue trench I actually received!!! I have sent them 3 photos of the coat I received and they agree that it is navy blue. This is not “fair trading”.”
“The Iconic used to have excellent customer service and very quick delivery, which is what made it so good and better than other shopping sites. Over the past 10 months though I have had nothing but problems with every single item purchased - going missing, getting lost in transit, not being shipped until chased; their customer service just regurgitates the same line over and over and their delivery dates are never met anymore. Customer service often promised an 'investigation' however weeks later I have found that these investigations haven't been opened. The Iconic used to be my number one shopping site, but now I would rather spend my money anywhere else.”
