The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,134 Reviews

9 %

of reviewers recommend The Range

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Metrics

1.4

Based on 2,134 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased a patio furniture set from the online service and upon receiving it there was some damage, its been over a month now and i have still not had this resolved, all the customer services say is, this is not the right department and i get cut off or i get told someone will call me back, i have not heard anything back from them, despite my endless phone calls and emails, i would not recommend the Range to anyone.”

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Posted 6 years ago

“I decided on a chosen delivery day Fri. to receive a patio set and received an email to say this was not possible. I was told to wait 72 hours and the delivery people would text me regarding delivery, still no delivery and its Monday! This is the second time The Range have let me down, rubbish suppliers, don't trust them.”

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Posted 6 years ago

“Fast and friendly service and helped carry out a large garden ornament to my car, great service from the Canterbury branch.”

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Posted 6 years ago

“Bought a gorgeous floor lamp which was very reasonable in price”

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Posted 6 years ago

“Love the Range, plenty of variety 👍”

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Posted 6 years ago

“If only could give 0 stars! Terrible booked delivery last Wednesday, nothing. Finally part of the order arrives today - avoid using at all costs”

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Posted 6 years ago

“A very quick easy to use website. Great prices and products. Would use again and highly recommend to family and friends.”

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Posted 6 years ago

“I placed and order online and paid for a certain delivery date and waited in for it all day, to only find it wasn't even on its way. I ended up waiting over a week for my order and when it came it arrived with scratches on the wood. I've emailed the customer service email 3 times which gives you an automated messages stating they will endeavour to reply within 48 hours or a week for more in depth cases. Terrible service to not have had a reply in 3 weeks! I didn't even bother going through the returns process as getting the damaged product was a headache in itself!”

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Posted 6 years ago

“Very helpful in finding what u was looking for.”

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Posted 6 years ago

“They resolved a return issue for me . The manager at the Ballymena store was helpful and apologetic. I am happy with the customer service I received at the range.”

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Posted 6 years ago

“I was served by a man called Darren not once but on two seperate occasions. He was absolutely delightful, I actually can not praise him enough. He was extremely attentive, pack my glassware with so much care, took an interest in my baby and arranged for another of member of staff to help me to the car on both occasions. You do not get customer service like this anymore so I was amazed. All of the staff at the Kings Lynn branch are helpful but Darren goes above and beyond. Thank you Darren for making my experience effortless. 10/10.”

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Posted 6 years ago

“I bought The Hudson sofa bed in store at Kidderminster. I had to wait 18days for delivery. During this 18 day waiting time the price was reduced by £100 but I was not offered the reduced price. Then after delivery we opened the sofa bed box to assemble the sofa to find there were no instructions. I rang Kidderminster store and was offered a "talk through" over the phone on assembly as they too had no instructions on putting it together. I asked for the £100 discount which had been added on the item before my delivery had taken place. No-one was interested. Shocking service all round......shame on you The Range.”

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Posted 6 years ago

“On line shopping with this company is a farse, part of the order arrived broken and the other part never arrived at all, customer service like to say 'sorry' but are absolutely useless, I was ringing them on an off for a week and they promise to return calls but do not, I have been told my £210.00 refund for the missing part of the order will take up to 14 days to arrive back in my bank!!! with interest!!! I think not, so shop in store but stay clear of the online service it is diabolical.”

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Posted 6 years ago

“The young guy that served us was very sweet; was the opening day, manic and card machine went down but Kristen was very professional! Loads of loveky stuff to buy too”

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Posted 6 years ago

“Purchased curtains. Great choice, speedy and professional sale.”

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Posted 6 years ago

“I am so upset and humiliated by how I was treated by staff and management in The Range, King's Lynn yesterday 16th March. I went to return a pair of faulty curtains, I had them in a big carrier bag because they were big curtains. I was having a look around the store looking for my husband. Obviously because I had a big bag I was then watched and followed by four members of staff and the security guy who also stood about four feet behind me all the time I was at the Customer Service desk!! Unfortunately I had no receipt for the curtains but I knew I had purchased them mid December and I had the card I had paid on. The sales advisor said they would have to check on the computer so I was to have a wander round the store and come back in a few minutes. Once again the security guy followed us all around the store!!! On returning to the Customer Service desk the sales advisor said I had not bought any curtains in Oct, Nov or Dec and they had not sold any of the curtains I had brought back in the whole of December. She asked if I was sure I had bought them in there even though there was a display of them in the isle behind me. She said I could bring in a bank statement but I said I had already looked at that and it only showed the total amount paid and not individual items. She said she could call management but there was no point as they would say the same that they could do nothing. I said that I did want to talk to a manager. At this stage other customers were starting to look and listen and I felt totally embarrassed especially with the security guy still standing there. Some chap appeared, and more or less relayed what the sales advisor had told us. He said for all he knew I could have bought them in a different shop then bought them back there, so with no receipt he couldn't do anything!! I couldn't believe what I was hearing. I asked him if they had definitely checked for the correct curtains. He said, well we can check again. He then said oh they had the wrong number on them. I said, so now you are confirming that I bought them in this store in mid December as I said, he agreed. I was so humiliated and upset. He didn't even apologise. The Customer Service in this store is absolutely appalling. To be treat as a criminal for returning a faulty item is disgusting. I often shop in The Range but it will be a long time if ever before I go in there again. Interestingly I have just read other posts and it seems I am not the first customer who has been treated in this way in this store!!”

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Posted 6 years ago

“Staff very helpful”

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Posted 6 years ago

“Had exactly what we needed in the place where we expected to find it.Well priced.”

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Posted 6 years ago

“ITS CUSTOMER SERVICES”

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Posted 6 years ago

“Purchasing the product fine. Their couriers XDP are another thing. Check their ratings of 1. Won't reply to e.mails. Won't reply to telephone messages. Can't get through. Complained to the Range but no assistance given there. Will never buy again. Still waiting for delivery after 1week.”

Helpful Report

Posted 6 years ago

The Range is rated 1.4 based on 2,134 reviews