The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,153 Reviews

8 %

of reviewers recommend The Range

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Metrics

1.4

Based on 2,153 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NO CUSTOMER CARE FOR FAULTY purchase made INSTORE 80 miles away! Nobody EVER ANSWERS phone in Carmarthen store, and online customer service tell you to contact store( HOW??) or give you a number NOT IN SERVICE. Online chat hang up during chat say they can't help as it wasn't bought online. APPALLING LACK OF CARE TO CUSTOMERS WHO HAVE BOUGHT THEIR TOILET RUBBISH!!”

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Posted 6 months ago

“Shocking customer service the worst ever. Been trying to get a refund for over 2 months.”

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Posted 6 months ago

“I placed this order on 6th July for a chair which arrived broken and I reported on the same day. I have also tried online chat. I want the chair collected and full refund. I don't like the chair. I also don't like and I will never buy from The Range again. I am feeling paranoid. I have been waiting almost two weeks and there is no response. What should take 2-days with other retailer, it take more than 2-weeks with The Range. There is no contact number. I think The Range knows how bad their customers services is and that why they don't want the customers shouting over the phone.”

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Posted 6 months ago

“Used chat service never experienced any think like it took 3/4 hour whonted a paint white tiger paint had a brown tiger instead tryed to explane give up in the end never use on line service with these people”

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Posted 6 months ago

“Ordered garden furniture which has only been partially delivered and two weeks later we are yet to receive the rest of our order and nobody will answer our live chats or emails. Do not shop online with the range”

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Posted 6 months ago

“Most disgusting service I have ever received. After 14 emails in total so far the complaint is still not resolved. I had a shopping trolley sent to me that was rusty and dirty looked like it was several years old, simply replace or give money back.”

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Posted 6 months ago

“I don't usually write reviews but this had to be done, I'm so disgusted by the state of the mattress I ordered online, it arrived yesterday after waiting 10 days with black mold all down one side, I cannot believe someone actually loaded this onto a van for delivery and thought it was ok , its a health hazard, I'm really shocked to be honest, delivery drivers had to take it away so I was left without a mattress, you should be ashamed of yourself sending goods like this to customers , avoid people, I will never shop online here again !!!!”

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Posted 6 months ago

“I ordered 2 rugs. They came promptly on 5/7/24. They were very thin and the one I opened had a strong odd smell. I have been trying to return them since that date. I have tried chat, email, and now WhatsApp. and even a complaint to the help desk I have been totally ignored and they no longer have a contact telephone number ! Disgusting Customer service!!! I need to return these rugs and instead of replacing will want a refund but it looks like that is never going to happen. Although I’m convinced it won’t bother them I will never shop at the arrange again!”

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Posted 6 months ago

“Ordered a week ago and still no delivery. How long do you have to wait! Will not be ordering from them again EVER”

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Posted 6 months ago

“I can't get any tracking information on my order that was supposed to be delivered on 10/7/24. I received an email today it's on its way and then nothing after that. The tracking link on my order doesn't work and I can't get a response from any of their contact details. I think this needs reporting to the BBC or something as it's shocking that I'm not the only one experiencing issues with deliveries.”

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Posted 6 months ago

“There’s a lady name Brinda at customer service in Enfield store.very helpful and lovely person.she deserves a raise. She got so many things to deal with on her own,she was helping everyone there on her own.she help everyone with a smile on her face.well done 👍”

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Posted 6 months ago

“Don't ever buy anything from range online, the worst for customer service pay that little bit extra and goto Amazon”

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Posted 6 months ago

“The WORST Customer Service I have ever engaged with! I placed my order 22nd May (2 swinging chairs totalling £499.90) and still not received the item and 7 weeks later I still have not received the items. I have requested to cancel my order 5 days ago and nobody has processed this. I have sent 6 email messages and twice I waited on their Live Chat for over an hour and still no-one gets back to you! Disgusting and I'm now off to the ombudsman!”

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Posted 6 months ago

“First of all I have eventually received my refund for the faulty LaVazza Coffee Machine...Thank you. The reason for the 1 star is that it took numerous chats and having to chase this refund myself. With some of your replies not making sense from the questions I was asking....very frustrating. The range online chats NEVER follow up after the 4 working days have expired that you state on every reply. Its really not fair to your customers and is really bad practice. So much so, that I won't ever purchase anything online again that I can't buy in your stores!! We've always been satisfied with instore purchases so you are really creating bad reviews by not dealing with these problems fairly.....I suggest you get rid of the 'Chats' and put a human in its place. No other Company that deals with on line purchases is as bad as this!”

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Posted 6 months ago

“Atrocious just atrocious...”

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Posted 6 months ago

“This is the second d time The Range has given me a very disappointing experience. I can't get them to cancel a duplication of my order and actually get them to process my Refunds. Their Chat option is useless. The phone number listed is no longer in operation and only option is via WhatsApp to which they don't reply back with a solution”

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Posted 6 months ago

“Rosie was brilliant with helping source a Tiki Water Feature I had travelled to find. Great, cheerful customer service, great staff, good store layout. Thank you Rosie 😁😁😁”

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Posted 6 months ago

“Well, it looks like nice little scam The Range is pulling off. Ordered set of 2 bedside tables. At checkout just as I was paying I was asked if I wanted to pay for it with my Amazon account. I thought, ok I’ll do that and completed the payment. Anyway few days later I received delivery of not one, but two sets of bedside tables (4 altogether). Only then I checked my bank account and realised that i was charged twice, once from The Range and once from Amazon and that order was placed twice. Why I think it’s a scam, because I read few other reviews which reported same problem. Now they say I can return one set, but I have to pay for the delivery. Having now read horror reviews I will not be sending things back, as I am very likely not to receive refund. I will definitely not buy anything from them again and I would advise everyone to read reviews here before buying from them.”

The Range 1 star review on 5th July 2024

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Posted 6 months ago

“Don't buy anything from the range that needs delivery. Shocking service but the staff at the Bournemouth branch have an impossible task .been waiting 9 weeks for a delivery now cancelled (no more excuses)”

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Posted 6 months ago

“This store has really gone down hill. It's untidy & not all the items are neatly in its place. Plants and flowers section very poor because they had not been watered for days. The cashier seemed bored & fed up. The only reasonable thing is that the prices were okay.”

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Posted 7 months ago

The Range is rated 1.4 based on 2,153 reviews