The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,127 Reviews

9 %

of reviewers recommend The Range

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Metrics

1.4

Based on 2,127 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My patio garden furniture arrived this morning. Unpacking it I found the table top damaged. After 76 minutes in the phone queue waiting to speak to customer services, the number of boxes (it arrived in 3 boxes, but the table top was in its own box) it arrived in didn't match thier system. This meant they couldn't just pick up and send a new table top. I had to repack the table as well which came in the box with the 2 seater settee and some cushions. Problem number 1, the box fell apart opening it. Problem number 2, I can't remember how many cushions were in that box and what other bits as it was now all over the garage floor. Problem number 3, they insisted that it has to be picked up in it's original packaging with the correct contents and sent back to them for checking before they would send a replacement. Despite emailing them photos of the damaged table top, and the box it came in, which was the only one still intact, with the part number on the box they refused to just send a new table top. After spending £1,500 on this garden set,I am now left with a damaged table....Avoid the Range like the plague. You have been warned. Date of experience: 18 May 2024”

The Range 1 star review on 18th May 2024

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Posted 7 months ago

“Avoid at all costs, order was damaged, didn't receive it ,took weeks to get a refund, I'm sure the range didn't believe it was damaged even tho I had proof from DHL, customer services are the worst I've ever experienced, truly diabolical, never answer emails or phone calls, never even had an apology from them for the way they've treated me, I will never buy from them again”

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Posted 7 months ago

“Item arrived damaged. Took five days to reply to my complaint. They asked for another four working days to investigate. I put a claim in through PayPal. Bunch of amateurs.”

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Posted 7 months ago

“bsolutely awful customer service. Nearly 3 hours to get through to them to be told my microwave was not under guarantee because it was over 6 months old. Now personally I thought electrical goods had a years guarantee. To add salt to the wound I was told I needed to pay for a VAT test (independently) to ascertain whether the microwaves breakdown was down to a manufacturer fault. I am gobsmacked!! Customer Service Operative then put the phone down on me. An absolute disgrace. I will never shop at The Range again.”

Helpful Report

Posted 7 months ago

“DO NOT USE RANGE FOR DELIVERY!!! ABSOULTE JOKE... I ordered a large floor mirror 1 month ago, it was suppose to be a 3 day deliver TURNED into 1 month of constant calls over 2 hours or more. Worst customer service and a call centre that I don't think anyone actually sits on the other side. Absoulte joke! The numerous individuals I've emailed enquiring about my order, just seemed to copy and past there last response of every unhappy customer they were dealing with... Absoulte disappointment!!! No apology, no compensating me for over 10 hours waiting to speak to someone, no return of calls like stated. No resolution. There website access is terrible also. Recommend you order somewhere else or just purchase the item in store. So disappointed with Range.. Never again... Should of red all the reviews and avoided ordering the mirror from range.”

Helpful Report

Posted 7 months ago

“On phone to talk to customer service for nearly 2 hrs was 56 in the queue at 9.06 am it’s now 11.02 and still 18 ahead of me”

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Posted 7 months ago

“If I could give 0 stars I would this is ridiculous”

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Posted 7 months ago

“It was bad quality and it arrived broken”

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Posted 7 months ago

“i have been on the phone to customer services waiting for over 2 hours to return a mirror that was delivered shattered - i was up to 10th in the queue and now its been over 30 minutes with no update - shocking service”

The Range 1 star review on 14th May 2024

Helpful Report

Posted 7 months ago

“was on phone for 2.5hrs only to be cut off. Still waiting for refund of goods sent back 3 weeks ago. Customer care service line very hit and miss. Can't get through to refund depts. Emails responses take to long.”

Helpful Report

Posted 7 months ago

“I bought the Monte Carlo Spring Rocket Set online in the sale, unfortunately head office changed the delivery date to a time when we would be out of the country, so only solution was to cancel the order. Disappointed at this outcome I phoned the Range Perth and Louise the manager there arranged for us to have the display Monte Carlo instead. It was delivery the next day and I’m so pleased with the service we received from the team at Perth it was excellent customer service and I love the set which was a great price and quality. Thanking them at Perth”

Helpful Report

Posted 7 months ago

“They are ridiculous they don’t respond to calls or emails I didn’t even receive my item”

Helpful Report

Posted 7 months ago

“2nd time I had to wait in over a whole week for deliverys that never come.... £400 down an hour a day on the phone to be cut off when I demand a refund! Stop using xpd! I'm going in store today to get my money back there are laws about scammers like this!”

Helpful Report

Posted 7 months ago

“Don’t expect any customer care. Delivery was 3 hours later than the window provided (ok this is not the range) Box was ripped and flimsy but gave benefit of the doubt. Opened smashed coffee table glass everywhere. As delivery late I had 30 mins to call customer care before they shut. I now question if they are actually open! 70 in the q! Called next day again 70! Waited on the line just coming up to 2 hours told 17th in the q and then I was cut off!! Called back and a back to 70?! What is going on #therange? I went to local shop and cannot help me but they themselves told me their CC is shocking!!! @Alexander Simpkin see all these reviews?! What are you going to do about it?”

Helpful Report

Posted 7 months ago

“Customer service don't seem to know anything about orders. Impossible to speak to anyone on phone. So many conflicting emails. Said they had received the item I wanted to return, really? It's still sitting in my hall waiting for them to send me a return label. Absolute nightmare trying to return anything”

Helpful Report

Posted 7 months ago

“NEVER order from the range.22 phonecalls 11 emails I still have a table and no chairs.they have had my 531 pound for 5 weeks.went to local store manager told me I could repurchase the chairs and shed refund the money.she put 3 of the chairs in my car and then another manager said I cudnt have them unless I paid full price AGAIN.i said no I didn't hv another 500 pound.id already paid.i refused to give the chairs back.it was the manager who put them in my car.They sent the police to my door!!! I have no goods and no refund.worst communication ever.false promises.no complaint procedure.inexperienced local managers.i have taken further advice .I will not let this go.they are a disgrace”

Helpful Report

Posted 7 months ago

“Atrocious customer service. My garden furniture arrived damaged on 19.04 2024, I contacted them immediately and sent photos as requested. Today is 14 days since, and they are now asking for my order number to chase it, even though I have chased it up twice since 19th, and they send me a ticket saying they are dealing with it. Absolutely no customer care at all.”

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Posted 8 months ago

“I am simply trying to make a return when attempting this online you are directed to contact customer care to authorise a return which leads you in circles leaving me to have to call the team to discover I am number 56!!! I have never experienced this in my life of calling a company. This is very frustrating costly and time consuming. I would strongly advise people not to order from this company and for the range to rectify their customer care process immediately. On top of this they also require the customer to pay for a return after all this distress returns should be able to be free for the customer and simple process. I am still on hold for over an hour. Ridiculous.”

Helpful Report

Posted 8 months ago

“Please don’t order from the range I am still awaiting a refund from 4th march order and they keep fobbing me off saying allow their marketplace seller 4 days to respond. It’s an absolute joke! They blame anyone but themselves, why don’t they just refund me, they took the money!!”

Helpful Report

Posted 8 months ago

“bread bin arrived no a or d on the word bread, said it was someone who sells from your range platform, which didnt say at the time, my contract was with the range who i purchased and paid, however you wouldnt do anything to help sai your retailer !!! gave instructions what to do, hence still got a bread bin that no good, dont purchsef rom these people dont take responsibility for any orders”

Helpful Report

Posted 8 months ago

The Range is rated 1.4 based on 2,127 reviews