The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a sofa from The Range over 7 weeks ago with the promise our 2 seater would arrive by 9th April and the 3 seater would be delivered but June. Long story short... 6 visits to store being fobbed off by all 3 store managers we have finally Cancelled our order. After having them tell us they don't have a clue where our sofas are and when they would arrive. The amount of times we called to 'chase up' after being promised call backs from these incompetent staff members is too many to count. They are rude and unhelpful- we are just thankful to get our money back. I would highly recommend to NOT to buy anything from them that you cannot walk out of store with. We have now been without a sofa for 2 months with 2 children in the house. It has completely tainted our first house buy too. Don't believe a word the staff say they are all empty Promises.”

Helpful Report

Posted 3 years ago

“Full payment taken for order over £300 but only half of order delivered. That was 5 weeks ago. I am getting nowhere with customer service. I wish I'd read reviews on the range beforehand as I definitely wouldn't have ordered from them.”

Helpful Report

Posted 3 years ago

“Hi your customer service is none existent you ask customer to fill out form on website because you don't answer the phone with a 4 working day response and don't stick to these times I still have not had a response from you since the 19th April even though you have acknowledged you have received . I never write reviews but felt I had to with this one if it wasn't for your helpful employee josh at Stockton I still don't think I would have got any help . when you finally responded to your own team internally you have offered no apology for the fact the settee is totally damaged everywhere but you expect me to stay at home 2 days for another collection then a separate days delivery have to wait weeks again and have the cheek to ask me to pay for wrapping for the company collecting or they wont take it . I offered to maybe look at keeping if you offered a discount and you insulted me with 10 % you wont even be able to sell the item its full of rust wonky stitching come on the only reason I haven't asked for a refund is its an perfect fit. you need to get some customer services skills shocking disgusting service wont ever shop at your store again .”

Helpful Report

Posted 3 years ago

“I've had a few reasons from time to time to have a moan about the range in Aldershot. I've come across some of the staff who don't want to be there, and usually don't want to put themselves out for customers, there is staff who will help if asked, but one of the male staff who over a long period of time has always been helpful, and with a smile on his face, he always seems to be working. He has on a few occasions asked me if he could help, and this morning he seen me by the compost bags, helped me to the tills with my purchase, and took them out to my car. I had to ask his name as he is a lovely friendly helpful member of the staff, Jack thank you, always stay the way you are, hopefully you will go up the ladder in life.”

Helpful Report

Posted 3 years ago

“I ordered and paid for a sideboard on the 24th april. And on the ordee it said i would be sent confirmation of delivery and it would be delivered by the 7 th may. And ive not even had any email reguarding confirmation delivery date. Just a payment confirmation. I took a week off work to recieve it and emailed with no replies. Shocking service. I will not buy again. And need my sideboard i paid for or will get a refund.”

Helpful Report

Posted 3 years ago

“discussed with the range bought garden furniture on the 6/3 /2021 took over £1400.00 of our money , delivery date may 23rd , long wait but we agreed this was ok. then to get e mail blaming the suez canal for delay was a lie , to me delayed till 29/7/2021 and this was only estimated , we did get our money back from store on the 5/4/2021 and still had to wait a further 3/5/ days to get our money, ( still waiting) only buy from this store if you can take it with you.”

Helpful Report

Posted 3 years ago

“I'm quite shocked at reading these reviews, one of which is mine. I cannot believe how a company dealing with the general public have the audacity to even CALL this customer service! And why isn't anyone taking notice?? Where is the CEO? Does anyone take any notice?? Unbelievable! I'd like to see a response from The Range about these reviews.”

Helpful Report

Posted 3 years ago

“l did recieve problems with sofa l ordered , and getting any answer's though email but once l did get though to a human they were brilliant”

Helpful Report

Posted 3 years ago

“Customer service in Watford branch very poor, multiple items on shelves not priced or wrongly priced. Manager needs to go on a customer service course not really interested in my complaint.”

Helpful Report

Posted 3 years ago

“I bought a mirror and it supposed to arrive on 5th of May but it didn’t arrive and on the tracking website are saying the order has been returned. The courier didn’t try to deliver it I also have been trying to contact the customer service and I have no answer. I spent 3 hours on the phone waiting to be answered and nothing.”

Helpful Report

Posted 3 years ago

“The Range.. disgusting customer service selling item they do not have!! Unfortunately I cannot give less than one star!! An absolute disgusting service!! Orders a parcel last month and told… due to the Suez Canal issues. The cargo ship was stuck for a week.. not a month! By the time I get this parcel it will be 5 weeks late..this was the first time ordering on line with The Range.. a d will be the last A. I ordered a parcel that was supposed to be in stock.. not waiting to go into stock. B. I have just received a message to day saying congratulations your parcel is being dispatched… stating I will get in on the 31/05… this is disgraceful customer service and a ruined birthday for my fiancé. As it has been dispatched where is it coming from… Australia by foot!! C. Why are you selling items you do not have in stock. I don’t expect a response from yourselves as if your customer service is to go by”

Helpful Report

Posted 3 years ago

“2hrs holding to contact customer services with no answer. Faulty goods and unable to contact them. Bought garden furniture with assembly parts missing and a chair with a short leg!”

Helpful Report

Posted 3 years ago

“Terrible company placed order 17 May paid £29.99 for fast delivery , they confirmed due on 30 May. They email on 25 May saying order would be late , haven't heard anything since , can't track item, emailed them no reply, tried calling impossible to contact . Called Trading standards, going through bank to get my money back . Would have rated zero if possible. Beyond belief that a company can behave like this and get away with it. More people should try contact your bank and they call their bank for a charge back ,”

Helpful Report

Posted 3 years ago

“I simply can't get anywhere. 38 minutes on the phone. Many emails. No answer from local stores. Headquarters could not help either. Meanwhile I have a badly smashed mirror in my house having paid £9.95 delivery.”

Helpful Report

Posted 3 years ago

“I have purchased a few things in the past, I received a mirror as a gift for someone that was smashed to pieces. I may have been out of return policy but to be met with rude staff and, looking at past reviews, employees/courier who really doesn't care about delivering items in one piece, absolutely shocking service all round. I won't be buying from again.”

Helpful Report

Posted 3 years ago

“Been waiting 3 weeks for a mirror which was damaged in transit. I’ve told them to cancel the order and issue me the refund, which they haven’t done yet!! Nightmare to get hold of on hold for hours on end!!! And the customer service team cannot wait to get you off of the phone. I had to contact them in regards to finding out my mirror was damaged. I have received no communication from them whatsoever. Honest when I get my money back this is is first and last time I will ever order anything from this site! A load of rubbish!!!! More hassle than it’s worth.”

Helpful Report

Posted 3 years ago

“Over 8 hours on hold. Rubbish customer service . Order still not resolved, still no refund. Avoid like the plague .”

Helpful Report

Posted 3 years ago

“This company is an utter disgrace do not order from steer clear ! I ordered chest of drawers £150 in March was told est delivery 2 April heard zilch I have tried to contact customer services every day for past month you cannot get thru . Finally got hold of them in fb messenger and was told new est delivery date 3rd may which I highly doubt. When I asked another question on messenger it told me to call customer services . This shoddy company is robbing people I can’t get through to cancel my order and will now be contacting trading standards to no doubt fight for my money back . It’s an absolute nightmare !!!!”

Helpful Report

Posted 3 years ago

“I ordered a mat for my hot tub Thursday I paid for next day delivery so it should have been delivered Friday its now Saturday and its still not been delivered im so disappointed its ridiculous id love to know where my order is and I want a refund for the delivery charge iv spent ova 2hrs on the phone with no answer from their customer service 😫their home delivery is absolutely disgusting 😡”

Helpful Report

Posted 3 years ago

“Ordered garden furniture,not all of it was delivered. Rang up the range, like anything now send you round the houses and in the end nothing.your just a bunch of crooks.”

Helpful Report

Posted 3 years ago

The Range is rated 1.4 based on 2,082 reviews