The Recycling Factory Reviews

Name: The Recycling Factory
Rating: 1.14

1.1 Rating 81 Reviews

4 %

of reviewers recommend The Recycling Factory

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1.1

Based on 81 reviews

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Delivery Methods	Postal Service
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Communication Channels	Email

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The Recycling Factory 1 star review on 2nd August 2024

Anonymous

The Recycling Factory 1 star review on 10th June 2024

Anonymous

Anonymous // 01/01/2019

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“Order made 1st of May charged but not received. I’m disputing the charges tomorrow on my Credit Card”

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Posted 6 months ago

“I purchased shoes thinking I could try them & send them back. Nope. Their return policy does NOT include a wrong fit. They advertised through a totally different site on FB or instagram & I did not know it was them until after I had completed my order. BIG MISTAKE! Their response to me when I explained the shoes do not fit me correctly -- "We accept the return of products that were shipped out by us if the item is damaged, defective, or in the wrong specification, and if there is a case of missing parts of the order. " Since when is it acceptable to NOT be able to return an item? This is poor customer service!”

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Posted 6 months ago

“No after purchase customer service. Wrong size. Ordered size 2X. Got size medium with a 2X tag. Impossible to reach this company.”

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Posted 7 months ago

“Twice I have not received my points when you contact them they come out with all the excuses going they are just stealing people's points/money and Tesco's don't help will not be getting any more of my cartridges”

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Posted 7 months ago

“I purchased an intimate item (bra) which was a poor fit and I learned they do NOT accept returns or refunds after the fact. Reciclar basically responded by saying that I should have checked the size chart before ordering. I did order the right size but it simply did not work for me. This item took about 2 weeks to arrive from China. I wish I had known better. They never responded to my emails but I did get a response through Paypal which was my payment method. BEWARE!”

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Posted 7 months ago

“Disgusting company I have sent cartridges several times and never never received any Tesco points Tesco should do something about it”

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Posted 3 years ago

“Been sending cartridges for years never received any clubcard points.”

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Posted 3 years ago

“I send a month ago 4 perfect good working cartridges and i didn't got any points..they are scammers now and taking advantage of our kindness..shame on them..”

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Posted 4 years ago

“I sent 9 perfectly good cartridges on 20th May, its now July 9th have received no payment, no communication, wont be using them again”

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Posted 4 years ago

“I would like to report that I have received the money for cartridges owing. I am a genuine customer, honestly. It took some email discussion, but I did get payment. It is worth pursuing if you are owed money. Just persevere and be polite. It can get results. I hope that helps. I plan to send some more cartridges and hope that works too. Will give more feedback, as and when.”

Helpful Report

Posted 4 years ago

“I have been reading your cimpany reviews and it was interesting that the only good review had the name of the writer, is this a relative/friend of a company employee? Just wondering! Anyway, I sent in a bulk (probably around 100 cartridges, sorry I did not count them but there were loads) of used once Epson genuine cartridges purchased from Argos that all failed the test so nothing could be paid. You need to check your testing equipment as either the equipment is dodgy or this company is? Thanks for letting me know that you will dispose of them in a responsible way, next time I will just do this myself and save my self the packaging, trip to the post office etc.”

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Posted 4 years ago

“Do not buy! I have wasted my money thinking i was helping the environment and they dont even work in my printer. it just comes up with cartridge empty!”

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Posted 4 years ago

“I wanted to earn some money for my fave charity and sent 30 cartridges to them. They said 13 were faulty (how can this be?) and the remaining 17 weren't eligible. I am gutted. They have a list of eligible cartridges on their website but its practically hidden. Don't bother”

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Posted 5 years ago

“Scam. I have send 2 perfectly working (albeit empty refills) to TRF, who simply sent an email reply that they had both had faults, and they owe me £0.00. I should have sent them elsewhere.”

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Posted 5 years ago

“SCAMMERS! Do not send these people your cartridges. Despite giving them all the info they asked for and messaging them numerous times over the past few weeks, they have not responded to any of my messages for the past 2 weeks. As other reviewers have said, DO NOT SEND THESE PEOPLE YOUR CARTRIDGES. YOU WILL NEVER RECEIVE YOUR MONEY!”

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Posted 5 years ago

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Posted 5 years ago

“PayPal received for only half of the correct amount. No explanation given, but I know the cartridges sent were good ones.”

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Posted 5 years ago

“Of the last 3 consignments ive sent here only ever been credited points once.. There is nothing you can do no one to speak to, emails ignored Tesco not interested please dont get duped, there is a big market for used printer cartridges (a fact not lost on the recycle factory) advertise your empties on your favourite selling site you WILL regret using the Recycle factory”

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Posted 5 years ago

“Posted cartridges approx 1 week prior to receiving my Tesco points. Excellent service, very impressed. Almost didn’t post to TRF after reading these ghastly reviews. I can only but praise. Many thanks.”

Helpful Report

Posted 5 years ago

“Same story. Have accumulated just under the £20 required to pay out and any of the cartridges I send in thereafter simply disappear. Including one sent signed for. Three shipments so far. Totaling in the region on £15. No emails. no explanations. Would suggest that this is not happening by accident. TRF simply do not wish to pay out.”

Helpful Report

Posted 6 years ago

The Recycling Factory is rated 1.1 based on 81 reviews