The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,828 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 15th January 2025

505

Anonymous

Anonymous // 01/01/2019

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“It did not cover my grey permanently. After a week, my greys were visible. I send the color consultant the message to see what I could do better or some feedback as I did everything as per the instruction. No response what do ever. Very disappointed at the product and the customer service.”

Helpful Report

Dear Rabin, So sorry that you weren't happy with your grey coverage. You can easily boost colour absorption by adding heat for a couple of minutes to your roots with your hairdryer while the colour is processing. Adding heat will soften the cuticle, allowing the colour to be absorbed better. Grey hair can have a very tightly layered out cuticle layer, and the added heat will soften the cuticles, which in turn allows the colour to enter to be permanently deposited within the hair. Adding heat is a very effective approach to improving colour absorption and I am sure that would be successful for you too. We are happy to offer you a free colour kit so you can try this technique. We are terribly sorry that we missed your earlier email. We had some technical difficulties at the time that your email was sent and unfortunately it was not received by our support team. We now received it, and will reply to you ASAP. Best Regards, Marco

“Nice kit! Colour didn’t deposit well and also didn’t last long at all, the 27vol barely covered greys and was more of a toner”

Helpful Report

We're a bit confused Nicole as we notice that you have purchased 3 colour kits over the past few months with 27 vol. There is quite a bit of difference between a 27 vol developer and a 5 vol developer used for toners. It may be best to check directly with our colourists to see if you were using the product correctly. Our colourist are available 7 days a week and can be contacted here: https://theshade.com.au/colourist/ The questions you answer here will be sent to one of our colourists who will then have all the information to offer you personalised advice. There is also an opportunity to upload a photo(s) and ask specific questions. I hope this helps! Marco

“After paying a fortune for a colour I hated, I decided to try The Shade. I am NOT a hair savvy person. Can’t curl, can’t style, burn my fingers etc. The Shade gave great instructions, both written and via You Tube. I watched both, but you could do it with either alone. Coverage was great, including greys and horrible red semi tint. Colour was very similar to what it looked like on the site. So happy I am trying streaks/tints next.”

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“I’m so pleased I found The Shade! I’ve dyed my hair with The Shade 4 times now - 3 times with 20vol but I found it didn’t fully cover a few pesky stubborn grey strands so this time I upgraded to 27vol and it did the job. This time I also purchased the full size shampoo and conditioner because I love how the ones the come with the colour make my hair smell! Camilla on The Shade team was very helpful with all my questions on email. I think I’ll be using The Shade for many years to come- it makes my hair so shiny and seems a lot more gentle than regular at home hair colour.”

The Shade 5 star review on 14th June 2023

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“Nice smell, leaves hair soft and nice colour shade. Goid quality equipment.”

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“Lovely and easy to use ... unfortunately it didn't cover my stubborn side burn greys as much as I had hoped, but still overall pleased with the colour and will order it again ... just wish it came in touch up sizes though for in between.”

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“4.1 dark ash brown. Soo soo happy with the results. First time using this brand and I’ll definitely be ordering again. Greys all gone and it has left my hair feeling so soft and shiny! Beyond happy with the results and even happier with how much this system cost me! Thank you shade!”

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“Great colour and easy to apply. I will purchase again”

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“I've been waiting for a product like this! Professional and consistent results at home. I'm in love with my new colour 😍”

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“I love it. Really convenient, good price, smells lovely and doesn't make a huge mess on my skin the way shop box dyes do. I used Siena brown (5) and it was a lovely shade over my baylayage, I am really happy with it.”

The Shade 5 star review on 7th June 2023

Helpful Report

“I have been using the product for 2+ years. The result is as expected. I would mark it 5, but on couple of occasion the dye in the tube oxidized, assuming was not seal properly. However it did not affect the result”

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“Absolutely loving the colour I currently chose from this brand, so vibrant and I get so many comments from friends and family! Best of all, noticed improvement in my hair texture, more softer and the fact there aren't any harmful ingredients in it as I have a sensitive scalp. Love love love!”

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“I really recommend The Shade. Camilla was so helpful in helping me choose the right colour and she answered my queries very promptly. The application was easy, and I was happy with the colour overall, however, next time I think I'll try mixing in some more ash tones. I will speak to Camilla more about this. I'm also using the Tsubaki oil recommended. Hopefully that will start to make a change to my dry ends soon!”

The Shade 5 star review on 6th June 2023

Helpful Report

“Hi, I didn’t have a great experience with the online colourist. I said on my initial email the colour I wanted and she told me I needed to go 2 shades lighter. I managed to convince her to meet in the middle and go up one shade, but once it was used, it was almost the exact colour of my hair and wasn’t the darker look that I was after.”

Helpful Report

Hi Betsy, I have just review the notes of your consultation and the colourist did not "try to convince you to go two levels lighter". She didn't suggest you go lighter at all. She advised a colour which was one level darker than your existing colour, which was exactly what you requested in your colourist consultation. The colour you wanted to try was 2-3 levels darker than your original colour level. We always recommend adding depth in stages, because it is always easier to add colour than to take it away. The colour you suggested would have taken you from a bronde light brown-dark blonde to a dark brown, and as you had indicated you wanted to add one level of depth only, that was not an appropriate choice. The colour our colourist recommended would ensure that you added just one level of depth (as requested), not 2-3 levels of depth (and you may then have been unhappy with such as dark result!). Best Regards, Marco The Shade

“Love The Shade. I just can't afford to go to the hairdresser anymore to dye my greys and I was using box dyes from the supermarket that were terrible. Someone recommended The Shade and it is amazing. The first shade I ordered wasn't quite right and contacted customer service and they were great at recommending mixing two shades and I have been using these two together and it's perfect - salon quality for the same price as the supermarket box dyes - LOVE IT”

Helpful Report

“Home dye kits from the supermarket or chemist would always leave my colour looking brassy and the ends my hair with colour build-up & damage. The kit I receive through The Shade, completed with the method outlined in the instructions leaves me with a natural look without having to spend hundreds at a hairdresser & my hair is so healthy & shiny. Seriously, do yourself a favour, set up a subscription!”

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“I was sceptical and nervous but the grey coverage is amazing, the skin sensitivity is fabulous (that is, my usually very sensitive scalp is coping superbly) and the colour recommendation suits me well enough that I’ve received compliments 😊”

The Shade 5 star review on 4th June 2023

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“This is super easy to mix and apply. My greys are very tenacious, and they do show through quickly. I have dark brown hair, and my grey is super shiny silver (looks like a christmas tree shed on me). A previous hairdresser put a red tint in my hair and it has been impossible to get out. So I got the Ash shade 5.1. It's lovely, and some of the warm colour still shows through. It's not a matte colour and looks very natural. I experienced zero itching or burning (prone to it). Very impressed. I only needed one application for my hair. I put it through all of my hair as I wanted the colour to blend. This picture was taken two weeks after colouring, and it's still beautiful. Doesn't fade, and is very shiny and healthy. And it smells nice! I also got the application kit - it's very useful. If I could make a couple of suggestions on that - the clips are not very strong and my hair kept falling out of them, and the brush could be a bit wider. very glad I found this product and have been recommending it to all my friends!”

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“Love this hair colour so much, I used “dark brown” and the accuracy of the colour and the ease of application was perfect. Will definitely be purchasing again.”

The Shade 5 star review on 1st June 2023

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“Love getting my delivery and dying my own hair. So much cheaper than a salon and my hairdresser loves it and says my hair is so healthy”

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The Shade is rated 4.5 based on 1,828 reviews