The Entertainer Reviews

Name: The Entertainer
Rating: 2.71

2.7 Rating 108 Reviews

44 %

of reviewers recommend The Entertainer

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2.7

Based on 108 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Entertainer 1 star review on 15th September 2024

The Entertainer 2 star review on 6th October 2022

Kristina Kukec

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Daughter chose a toy which she had been asking for a few weeks which was part of a display in Bromley where they encouraged children to play with them. Quality isn't good. First toy we took home stopped working, I went back to Bluewater and swapped as it was tested and the toy confirmed not working. Brought replacement home and it didn't work at all. When I returned replacement they tested and got working. I explained I wanted to return as clearly temperamental and wasn't cheap. Was told they won't allow me to exchange for another toy. Staff were rude and were laughing amongst themselves at me when I was trying to explain to them the situation with the toy. I felt completely judged and the tone of their conversation was implying I was just trying it. Bluewater needs to work on their customer service, and review the quality of toys they are selling and promoting at the front of the stores!”

Helpful Report

Posted 2 years ago

“Absolutely shocking customer service! Parcel arrived late in December missing there delivery deadline. Taken until February to receive a refund which isn’t even a full refund! DO NOT BUY FROM THE ENTERTAINER”

Helpful Report

Posted 3 years ago

“Awful customer service. Order was supposed to be delivered 22nd. Spent all morning on the phone, requested a call back at 9am. Used the chat service which cut off as an assistant joined the chat after queuing from 32 people. Never got the call back so rang again and was on the phone for an hour and 2 minutes before connected to the lovely Alicia, I say that loosely. She told me to wait for my parcel or cancel it and wait 6 weeks for my money back. Requested a call back from a manager which will take another 48hrs apparently. Shocking shitshow of a company”

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Posted 3 years ago

“Very happy. Prompt delivery on time. Looks like everything is there too”

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Posted 3 years ago

“I've placed an order with them that they have taken money from my account for yet they haven't even processed my order, being completely ignored by customer service as won't reply to my emails, chat messages and can't get through on customer service phone line, it was also ment to have been delivered and it's still in progress according to there tracking.”

Helpful Report

Posted 3 years ago

“Excellent company with good offers and prices”

Helpful Report

Posted 3 years ago

“They've gone down the toilet. I've been purchasing entertainer for 6 years but this year they have made changes that have completely wrecked it. They made me buy the UAE bundle (all inclusive) for almost 700 aed!!! I purchased it in October 2021 and unlike previous years your membership starts 12 months from date of purchase. So I've purchased in 2021. My membership starts in 2021 but all my offers not valid until 2022. Does that even make sense??!!! I've literally purchased an app for almost 700 aed that literally does absolutely nothing. What's worse is their customer service. Literally of no use or help. Just send generic replies and provide no solution. I contacted them on numerous occasions for 3 days and I was told someone from their technical team would contact me. Nothing! No one has contacted me. I just want my money back. My advice to all of you. Don't spend a penny buying the app. You won't be able to use a single offer for atleasf 2 months!!! But your membership will start now!!!”

Helpful Report

Posted 3 years ago

“Peter Toffs (store manager) and Lynn Jones. Absolute credit to the Keynsham store. Went above and beyond to get me an item that was out of stock in store. They got it from Salisbury !!! Incredible. Very very happy customer. So friendly, Kind and Caring. Thank you so much.”

Helpful Report

Posted 3 years ago

“Absolutely dreadful experience. Wanted an iden versio chase, 1/6 chance of chase. Ordered 6, got 6 commons no chase. Other customers got multiple chases in one order and now putting a £10 item on ebay for £60+, 1 parcel got lost, £12 lost in postage. Will never order from them again”

Helpful Report

Posted 3 years ago

“Little Tykes car never turned up for my Grandsons 4th birthday, then was lied to, two different stories from them, avoid like the plague”

Helpful Report

Posted 3 years ago

“Been to the store in Harlow and have found the sales staff very friendly and helpful. The prices are very reasonable as well and plenty of stock”

Helpful Report

Posted 4 years ago

“Service is degradation, no credibility Very bad customer service I will never recommend to buy it.”

Helpful Report

Posted 4 years ago

“Good evening, today I received the toy that I waited for several days, but I'm sorry to say this, but it is a complete scam, the product that you offer and the photos that you put on the web is not what you send.”

Helpful Report

Posted 4 years ago

“Terrible Customer Service I have bought a toy for my daughter's birthday. It was supposed to be arrived one day before her birthday. I have contacted them twice via chat as the tracking number they have provided is not working. They said they'd contact warehouse and courier but no reply after a week. Second time they have ended chat session without any resolution, without answering my question. The item is already overdue and I have no idea when I'll receive it.”

Helpful Report

Posted 4 years ago

“The Wrost deal you can get the support is very unprofessional After purchasing for 100$ nothing works after 2 weeks The only solution proposed is to delete and reinstall the app A case for fraud is open with my bank service”

Helpful Report

Posted 4 years ago

“Encountered an extremely rude and unprofessional staff member at the Luton branch. I suggest Ms. McChesney find a new job where she doesn't have to deal with people because she isn't cut out for it with how rude and shrill she is.”

Helpful Report

Posted 4 years ago

“Went to the entertainer toy shop in Lancaster because they had a sale on , and was in the week previous and seen some items for Xmas , only when I went back the sale price was actually £5 dearer on 2 items then the week previous when their was apparently no sale on , when I confronted the manager of the Lancaster entertainer about this she was completely rude told me it was marketing and waffed a pen in my face I ended up leaving the items and spending my £166 on toys in Argos ( and guess what I got the same toys for the original price so I thank her for her rudeness because she actually saved me some pennies ,and my sister too who also put all her toys down I will never shop their again and if your manager had of been a little bit more honest and nice rather than defensive telling me their the best toy shop for pricing ( when I explained that that’s not what I’m asking I’m just asking how they can be in sale when the week before they was £5 less money and not on sale ) if she had not been so defensive and rude I would of just bought them from their to save myself some time . And then she also made other staff members feel uncomfortable and before I had chance to say oh I’ll just have them she Grabbed them from out my hands and put them behind the counter , when I walked out 2 people that were in their said what a rude woman and to think theirs people out of jobs because of lockdown , it really was a disgrace the way I was treated in their think you need to train your manager better and I’m not saying staff because Ishopped their on lots of occasions and the staff are always fine it’s the people you have in authority that have the issues hope in future you can resolve this so it does not happen to anyone else no wonder people buy online I will personally never go their again because of her I would just like to say I am 30 years old and have never wrote a bad review on anyone page so I hope you can see how badly this lady treated me to take the time out to Wright this”

Helpful Report

Posted 4 years ago

“I gave 5 stars because of TOMMY POOLEY because he has always been helpful and care about customers worries.Whenever I go there, He helps me as much as I want. He is a great and smart employee and reliable.”

Helpful Report

Posted 4 years ago

“The worst company and customer service you can imagine. Paid £200 for my sons birthday gift and the item never delivered I contacted the customer service in numerous times and they are being ignorant. I had to log a dispute with my bank to get my money back”

Helpful Report

Posted 4 years ago

“We purchased a Tumble Rocket game for our grand daughter. She hadn’t played the game till we visited her. This game is a budget version of Kerplunk, my advice is buy the original don’t waste your money on this copy. Tumble Rocket, has so many faults, too many sticks which do line with corresponding holes. Not enough holes for straws and when you pour in the marbles they fall straight through. Don’t buy this game.”

Helpful Report

Posted 4 years ago

The Entertainer is rated 2.7 based on 108 reviews