Thomas Cook Reviews

Name: Thomas Cook
Rating: 1.59

1.6 Rating 128 Reviews

13 %

of reviewers recommend Thomas Cook

Company Reviews

Questions

Metrics

1.6

Based on 128 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service, long haul, start to finish. 11 years on the trot.”

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Posted 5 years ago

“Excellent customer service searching and buying your next holiday is excellent with the no deposit and pay monthly plan it was ideal for our family”

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Posted 5 years ago

“Just returned from the Gambia .hotel room was a total disgrace hotel staff no interest Thomas cook no interest. Emailed them to make a complaint not responding to emails or phone calls will never book with this company again the hotel said we would be moved at a cost off £300 apparently this is common practice with Thomas cook put you in appalling filthy room then charge you to be moved be warned .What you see on the websites is not at all what you get”

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Posted 6 years ago

“Just returned from a holiday in Egypt. The hotel was being re-furbished and external works were taking place right outside the hotel. The Customer Service Team of Thomas Cook need to take a long hard look at how they handle Customer Complaints, They are a disaster .”

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Posted 6 years ago

“Very easy to book holiday online and had no issues. Site is easy to access and understand. Well done Thomas Cook.”

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Posted 6 years ago

“excellent service,friendly staff !!”

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Posted 6 years ago

“Great customer service. Very prompt and efficient.I have used thomas cook for years now and never had any problems.”

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Posted 6 years ago

“Do not use them on a city break as they where the worst travel company.we had paid extra for the transfer from airport to hotel and same on our return.It cost £139 and we did not receive neither taxi which then cost my self another £120 euros poor customer service and when you complain they said they would reply within 28 work g days JOKE!!!!!”

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Posted 6 years ago

“Poor services, not a chance to change a ticket without overpaying”

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Posted 6 years ago

“I have always had an amazing holiday with Thomas Cook.”

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Posted 7 years ago

Thomas Cook is rated 1.6 based on 128 reviews