Thomas Cook Reviews

1.6 Rating 128 Reviews

13 %

of reviewers recommend Thomas Cook

Company Reviews

Questions

Metrics

1.6

Based on 128 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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How quickly does Thomas Cook resolve customer queries?

Helpful Report

(3 days ago)

Greater than 43% of reviewers feedback is Thomas Cook takes over a week to resolve customer queries.

Helpful Report

(3 days ago)

77.36%

Industry Average

“ First class service, long haul, start to finish. 11 years on the trot. ”

- Elizabeth

“ Excellent customer service searching and buying your next holiday is excellent with the no deposit and pay monthly plan it was ideal for our family ”

- Ken Hannard

Thomas Cook Reviews

Customer Service - Good