Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.39

1.4 Rating 585 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've already written a review, should be -1 star but would like to ask , once we went into lockdown why did they continue with planting and instead refund money and cancel orders they knew deliveries would take longer so they posted live snts. Beggars belief”

Helpful Report

Posted 4 years ago

“I pre ordered plug plants early in year but when they eventually arrived they were so tiny, I've had plug plants before bit not this small, I potted them in in greenhouse almost if them died. One 72 pack were all dead when they arrived and only 9 of 36 of bizzie Lizzie's survived. In total I have paid for over 300 plants and less than 100 survived, taking the cost of plants and high delivery charge I consider them rubbish and would never buy again. I got credited £15”

Helpful Report

Posted 4 years ago

“Without doubt the worst mail order company I have dealt with,reading about the complaints from other customers,can only but agree.yes dead plants in the majority,and when they sent a compensation order of ready to plant,half the stems were broken.its back to the garden centre next year,just wish they were local and I could turn up in person with the faulty goods.”

Helpful Report

Posted 4 years ago

“Would be better called John Wayne and Davey Crocket. Placed order, on day of despatch said delayed 2 weeks. Sent my dissapointment via email. They said they would reply in two weeks! Very very poor.Summer will over before they do what they should.”

Helpful Report

Posted 4 years ago

“I ordered plants 3 months ago & am still awaiting outstanding items. Poor quality plugs, half of which died despite being cared for as instructed. I have now had an email informing me that the remaining items that I ordered will be delayed & not arrive until mid July. Summer will be over before I even receive my bedding plants. All items are massively overpriced compared with garden centres. Unfortunately due to lockdown restrictions I was unable to purchase plants from my local supplier. I will never use Thompson & Morgan again”

Helpful Report

Posted 4 years ago

“I ordered some plants from Thomson and Morgan in April. Some arrived but some did not, although their tracking system said it was delivered and signed for. I emailed several times to tell them it was not delivered and definitely not signed for by me. They replied each time to say they would reply to my email in 14 days. They never did. So I put in a claim for a refund through Paypal. They rang me and eventually agreed to give me a refund. They said it would take seven days. Fourteen days later it had not been refunded so I escalated the Paypal claim. They did not reply to Paypal within the time allowed, but I did eventually get the refund from Paypal. Do not use this company. All other garden centres and online retailers have coped during this pandemic. Thompson and Morgan closed their telephone lines. I repeat do not use this company. Get your plants elsewhere.”

Helpful Report

Posted 4 years ago

“I wish I had read reviews before I ordered plants. How disappointing the plants have been so far and not what I would consider cheap. They have been quite sad and I'm still awaiting my last two with trepidation. I was recommended to T & M by a friend who is a well known gardner so I shall definitely put her in the picture and advise not to recommend anyone else ☹️ I am a vulnerable over 70 living on my OAP and this was meant to be a treat as I don't want to risk garden centres at the moment. My excitement at receiving my plants has turned into total disappointment. I almost feel guilty writing this as there is so much sadness and confusion going on and I'm griping about poor quality plants. Sorry for that but I hoping other people read reviews before purchasing and in all fairness I might just be one of the unlucky ones.🌼💐 I've had my say.”

Helpful Report

Posted 4 years ago

“I have had superb plants from this company in the past but this year has been a disaster. I've just realised I haven't even received my tomato plants yet. The plants I did receive were small, not healthy and most are struggling. I am so disappointed I cant tell you. I know it's been a strange year but if the quality wasn't there you should not have supplied customers. Gutted”

Helpful Report

Posted 4 years ago

“I have one item still outstanding 4 months after ordering. They have £40 of my money and will not answer my emails and phone lines are not open. Even making allowances for the current situation, this is POOR. Any suggestions welcome!”

Helpful Report

Posted 4 years ago

“The worst experience we ever had online by a country mile. Waited weeks for our order, they do not answer the phone or emails. When the plants arrived they were totally dead and poorly packed. Then had to chase for an email and postage not refunded. A total shambles.”

Helpful Report

Posted 4 years ago

“Dreadful dreadful after numerous emails have just hand written registered post with copies of Bank statement Will get Consumer Direct involved if this lack of reimbursement continues ....”

Helpful Report

Posted 4 years ago

“Please dont order from this company. Customer Service is non exisitant. If you send an email you are told not to contact them as your query will be dealt with in 10-14 days. After 3 weeks no reply. I place an order for over £170 which is being slowly completed - I had 4 deliveries to date - two of which number of plants delivered was lower than the despatch note. I am 3 plants short and still awaiting a delivery of 5 more.”

Helpful Report

Posted 4 years ago

“I have a dreadful year with Thompson and Morgan after thirty five years I will not be using them anymore. Have spent a lot of money with them this year and the only purchase that was ok was two ready planted baskets. Plants have either died or arrived dead. After not receiving plants was asked are you sure you have not received them, that is the final straw. Have written at least five emails to them which is a waste of time you never get a reply. No phone calls are being taken still. Wish I had taken pictures.”

Helpful Report

Posted 4 years ago

“If I could a minus score I would. I received 2 dead plants in one order. Then waited weeks before I heard anything about a Bloomerang lilac I had ordered. I emailed to cancel the order, twice, I rang, several times. No response until today... saying they couldn't refund as they had JUST packaged the plant! What lies, what dreadful customer service, what an appalling company. Please do not give them your money they are con artists.”

Helpful Report

Posted 4 years ago

“I ordered 5 post plug Begonias, I didn’t realise this meant a tiny cutting put into a thumb nail size compost with no root. Only 2 survived and will never grow for this summer, I cancelled Geraniums when they said I would receive them end of July, I have waited 4 weeks and still no refund, I’ve have emailed them twice and get the same response from them, someone will deal with this 7-10 days, really frustrated, I also ordered Lobelias x15. They will be despached end of July, as a gardener I am aware end of July will mean I will only have a few months to enjoy my plants, The company does not inform you when you’re pants will be delivered until you purchase. I would NOT have made any purchase had I known the dates of despatch. A terrible company constantly sending Emails to encourage more shopping. I have happily bought Begonias Geraniums and Lobelias from shops, had I only relied on Thompson & Morgan I would have no more plants. Nightmare.”

Helpful Report

Posted 4 years ago

“Having spent over £100 in plants on 2 occasions since April I have nothing to show for it One order never arrived and the second arrived as a handful of dead stalks This is direct profiteering at a time of difficulty Trading standards need involvement. No response from the company has been received inspite of sending numerous e mails”

Helpful Report

Posted 4 years ago

“Absolute disgrace! Using Covid19 as an excuse for the worst service I've received in years! Sent out dead plants and will not respond to emails of complaint. I've worked in Horticulture all my life so know the do's and don'ts. I would recommend using a good local nursery rather than Thompson and Morgan. I won't be using them again!”

Helpful Report

Posted 4 years ago

“Bad experience is an under-statement. After 20 days, I am still trying to get a response to my complaint and request for a refund in relation to a dead wisteria plant delivered to my daughter as a birthday gift. I have received nothing other than an email addressed to 'Dear David', which I find strange as my name is Lynn Sherriff as indicated in my email address! SHOCKING! You do, however, seem to have time to send out daily promotional emails. ZERO star review is in order for the goods and service I have received - dead and non-existent. NO REFUND has yet been offered.”

Helpful Report

Posted 4 years ago

“Paid £70. Potting compost supposed to be 21 days,changed to end July. 36 Busy Lizzie and 10 Fuchsia arrived dead. I cancelled compost..nothing to plant. Refund supposed to be forthcoming for compost, lawn food and plants. £7 so far refunded! Never again will I order from T&M.”

Helpful Report

Posted 4 years ago

“It appears that Covid 19 can't be used as an excuse for dreadful customer service with this company, its been going on for way longer than covid. I wish I had thought to check reviews before ordering seeds, NONE of which have produced any plants. Constant promises of refund which don't materialise. I wouldn't encourage anyone to order unless you can afford to throw your money away. I use several expat sites in France where people ask for reccomendations for plants & seeds suppliers from UK. I now tell people of my experie and point them to the Facebook page of almost 500 angry customers, all have similar bad experiences, long wait if ever for refunds and poor quality plants.”

Helpful Report

Posted 4 years ago

Thompson-Morgan is rated 1.4 based on 585 reviews