Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.39

1.4 Rating 585 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

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“Bought four plants - Apollo hibiscus, and three tomato plants. Hibiscus died within a week of being planted in a patio container from powdery mildew, the tomato plants were nearly dead when they arrived and I've had no response to my email to customer care asking for a refund or replacement of the tomato plants. Not happy, won't use again.”

Helpful Report

Posted 1 year ago

“I would avoid this company . Ordered early March , heard nothing , now almost end of January had a confusing email, but still no plants . VERY disappointed with this company, be warned they take your money but do not deliver within the given time frame, and then send a bland email with no specific date and whether the plants will ever turn up. Now have a refund, but I was dependent on these plants . I will never ever use this company again. There was no apology when I wrote to them either”

Helpful Report

Posted 1 year ago

“A useless company as far as customer service goes!”

Helpful Report

Posted 1 year ago

“Tried to find offer for free veg. seeds pay only for postage as advertised in daily paper code as given did not exist seems to be scam to get you to buy something else.”

Helpful Report

Posted 1 year ago

“Just received my order for two phormium which were supposed to be 59” one was 48” the other was 24”.. Not only that the condition of the one plant was scraggy and lots of dead growth… Definately not worth the money Avoid this company like the plague they are obviously scammers and wide boys who are greedy for money but not providing a decent product”

Helpful Report

Posted 1 year ago

“Disgraceful company. Order of plant in stock placed. After 1 week they delayed delivery for 7 months!!! Refused to refund”

Helpful Report

Posted 2 years ago

“Really pleased with my conifer trees I done exactly what the leaflet said to do Delivery very good and well packed Will order from them again Pamela Smith”

Helpful Report

Posted 2 years ago

“Over the past summer, I have received many, many plants from Thompson&Morgan. All of which have bloomed successfully. Recently I purchased my winter plants from Thompson&Morgan and they all arrived in perfect condition and in plenty of time for winter planting. Delivery times were extremely punctual and informative. I am now looking forward to a colourful winter garden thanks to Thompson&Morgan.”

Helpful Report

Posted 2 years ago

“I ordered 15 delphinium plants nothing came for a few weeks so I rang t&m they had none left so order transferred to 2023 without telling me. Customer service lady was quite offhand eventually apologised and said money would be refunded.”

Helpful Report

Posted 2 years ago

“Usually they are pretty good. But my last order 1/2 of the plants were not to bad and 1/2 were small and rotten with mold. I potted them up, but they have since died.I have now e-mailed customer services twice. Both with an ackowlegment they would respond within 48 hours. But i am still waiting. I notice this seems to have happened to other customers.”

Helpful Report

Posted 2 years ago

“Bought several plants though amazon all very bad - no growth from any raspberry cane. Sall blueberry plants poor goosberry plants.”

Helpful Report

Posted 2 years ago

“Over time and with the purchases we have had , the service has been excellent. The plants have been in perfect condition and they were wrapped with great care so that they arrived safely and on time. I would not hesitate to buy plants from Thompson-Morgan in the future. A big thankyou to the team!”

Helpful Report

Posted 2 years ago

“I ordered two hanging baskets, and was advised after some time that they would be delayed further. I then received one which was not in bloom, and contacted them to say that only one had arrived, and is the other on the way. The reply was that it is not arriving as they did not have stock any more. Had I have been advised before they sent out the incomplete order then I would have cancelled. Also the one received is now blooming, and is not anything like either of the ones which were ordered. I wonder who runs this company as the whole experience is an absolute waste of time, and money”

Helpful Report

Posted 2 years ago

“Bought a Dwarf fern tree on amazon from Thompson & Morgan back in June & it stated item would be sent by end of July , a long wait but okay I ordered it , now today I get an email saying sorry it won't be dispatched until 2nd September - I'm not joking ! They shouldn't take your money if they haven't got the plants in stock . They are clearly not running the business properly judging by reviews on here & trustpilot etc .”

Helpful Report

Posted 2 years ago

“We ordered 2 identical plants and received an email acknowledgement that confirmed Despatch: Within 24 Hours. After nine days I contacted them on a Thursday to be told that they would be delivered on Monday or Tuesday. They did not arrive so I emailed them to be told "At this stage, your order is currently on the picking list. We are currently advising to allow 10-14 working days for dispatch." This was 14 days after ordering! I replied and advised them that if the plants had not been delivered by 21 June (3 weeks after order) then the order should be cancelled as we would be on holiday. This was ignored as they were despatched on 20 June and delivered on 28 June. We were still away.”

Helpful Report

Posted 2 years ago

“I too have had a bad experience with this company. Jumbo plant plugs of Petunia and Fuschia’s half dead. Tomato plants weak and droopy, took a while to get them back into growing condition. Lavenders ordered back in March and am still waiting for 3 of them. Very eager to take money but mot so when asking for a refund. Will NEVER use this company again”

Helpful Report

Posted 2 years ago

“Terrible company, customer service non existent. Just waiting for a plant that they have taken the money for and will inscribe. One of the worse companies I have ever dealt with”

Helpful Report

Posted 2 years ago

“Terrible company. spent £150 in March on various tomato plants along with others. The flower plug plants that arrived were tiny, have taken ages in a greenhouse to get up to a standard able to be planted on. Strawberry plants never arrived, i had to chase these up. Tomato plants - were supposed to arrive in May. first batch that arrived were in an appalling state. Fortunately they were out of stock so they had to provide a refund. But the company never provides a breakdown of what the refund is. The amount is less than I paid but ignore all attempts for them to confirm to me exactly what they refunded. I said to them at the time the credit card I originally used was closed, but they still insisted to refund to it. I had to contact the credit card company to find out where the refund was. Last lot of tomatoes were despatched, but never arrived. After 7 days I chased these up - the company finally said, oh they were damaged in transit! you would have thought they would have contacted me to let know, but I only found out when I chased them up! Took them nearly a week to reply. I had told them twice at this point that the card is closed - again they have refunded partially to it. Again they refused to tell me what they have refunded. I also paid an additional sum to have the plants treated..... they won't refund this - what a waste - plants that did arrive were in an appalling state, but more than half didn't arrive - yet I am paying for these to be treated?!!! Never use this company!!!”

Helpful Report

Posted 2 years ago

“Over the years I have tried to give Thompson and Morgan my custom, but I’ve been continually let down by the quality of their plants. I vowed never to purchase from them again a few years ago but foolishly I succumbed to purchasing some petunias. I saw some black flowered plants. Wonderful, just what would make a focal point. I succumbed. Not cheap, three plants for £15 via a shopping tv channel. £15 for three bedding plants but they would have looked stunning as you turned a corner in my garden. Oh what arrived, three tiny plants, I nurtured them, I planted them into a pot all on their own. I waited for them to have buds as I removed all flower buds prior to potting. I was excited as more flower buds appeared. Then the buds opened, too much for one of the plants,it withered and died, one plant was deliciously the deepest purple/black, then the third plant, oh lilac and white striped! This is all what I have come to expect from this company. Dead or dying plants, wrong colour sent or plants that just do not flourish. Sending the wrong colour which is not realised for months until that wow you designed into your border becomes a arrgh as a plant or bulb blooms. How do they consistently get it so wrong. A5 least the shopping channel gave me a refund. I have at last learned my lesson. Never again will Thompson and Morgan have my custom.”

Helpful Report

Posted 2 years ago

“Ordered fourty eight Summer bedding plants via Wowcher. After three weeks waiting for delivery, chased it up, Thompson and Morgan referred me back to Wowcher who referred me back to Thompson and Morgan, who stated that they had no record of my order so referred back to Wowcher. Miraculously, with a few hours, Thompson and Morgan had emailed Wowcher confirming order, though I had not received the email which had supposedly been sent to me. Another week later, tracking package, it had not arrived. Contacted Thompson and Morgan who said it 'must have got lost in transit' and that they were unable to send a replacement as the offer had ended. Ordered some Begonias from them, again via Wowcher which arrived today. Four out of six decapitated, one leaf on one full pf holes and roots bone dry. I have never had problems with this company before and have been patronising the business for some years.”

Helpful Report

Posted 2 years ago

Thompson-Morgan is rated 1.4 based on 585 reviews