Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.39

1.4 Rating 585 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service. Initial delivery was of dried up young plants. Twice phoned - kept waiting - cost nearly £4 : PREMIUM RATE - assured order to be redelivered - still waiting after one week. Emailed to request refund - no acknowledgement to date. Appreciate busy period but totally unacceptable business practice.”

Helpful Report

Posted 4 years ago

“I received an email,6th April to tell me my plants had been dispatched. I ordered in March, good time frame all things covid considered. My bare roots and some bulbs arrived 22nd April. As yet (26th April) my dispatched plants have not arrived. I have emailed several times but no response. Will be seeking a refund. I have ordered plants from local garden centre now. I spent over £80 on t&m order. Wont be using them again.”

Helpful Report

Posted 4 years ago

“This is the worst firm I have had the misfortune to deal with. Placed an order 3 weeks ago nothing delivered and I am unable to get in touch with them. Do not answer phone , emails ignored. No tracking information provided. I am out of pocked for nearly £100.”

Helpful Report

Posted 4 years ago

“One packet of seeds wasn’t in the delivery even though ticked on the packing list. One packet of tomato seeds had no seeds in it - checked very carefully and another had only two seeds. Won’t buy from here again.”

Helpful Report

Posted 4 years ago

“Waited 3 weeks for order turned up dried up plug plants will not be using this site again”

Helpful Report

Posted 4 years ago

“Worst trader I have had the misfortune in dealing with . They refuse refunds dont supply orders and make false promises . They seem to think the law does not apply to them and they dont have to do refunds. Avoid the wind up and avoid this lot or your likely to regret it..”

Helpful Report

Posted 4 years ago

“Just received another order of plug plants this morning, really good as usual keeps you busy at this horrible time of year, thank you once again, probably order something later.”

Helpful Report

Posted 4 years ago

“Ordered Cherry, Nectarine & Peach tree on 7th March. Delivered Cherry on time, rest should have come within 7 working days, but no news. Every time when you call customer service, receive unhelpful answers. Yesterday, all of a sudden they cancelled Nectarine order, still no news about Peach. Terrible company, no communication, poor customer service.”

Helpful Report

Posted 4 years ago

“I spent a fair amount of money buying mixed daffodils, all chosen to be different from the standard yellow type. None of them have turned out to be as advertised, the citrus sorbet ‘mix’ were in fact all the same plain yellow daffodils. Many of the bulbs have not grown at all and unfortunately the response from customer services was poor.”

Helpful Report

Posted 4 years ago

“I ordered Thompson & Morgans "polyanthus garden ready plants - Polyanthus 'Most Scented Mix'. When they arrived the plants had no flowers or buds, basically just a mass of green leaves. I planted them thinking they would eventually bud and flower in due time. No that didn't happen ! All I have is leaves...certainly NO flowers and NO scent. A complete waste of money and I DON'T recommend Thompson & Morgan.”

Helpful Report

Posted 5 years ago

“Purchased a cold frame at a cost of 39.99. It arrived well packaged but it is very poor, flimsy, lightweight, plastic panels for the lid would not stay in place, I had to put extra strong tape on the inside and outside to keep it in situ. The first evening it blew over in the wind and exposed the content. I am very disappointed and wish I had spent the money on buying plants.”

Helpful Report

Posted 5 years ago

“Mouldy spring bulbs, especially the tulips. Won't be buying from Thompson and Morgan again”

Helpful Report

Posted 5 years ago

“I would not recommend buying tulip bulbs from T&M. Purchased 2 packs of mixed Darwin variety and received such a poor quality bulbs I was astounded. Cut, damaged, mouldy and not just a few (thought the quality control, if there was any should not allow any damaged bulbs to get to customers) but 1/3 of them were good for the bin. UNACCEPTABLE liberty to package clearly substandard product and expect the customer to accept it. I did complain and receive another lot with the same amount of a bad bulbs but I managed to get some in there that replaced the damaged ones from the first delivery. So do not expect a quality and unless you spend some time and effort to complain you will not get what you paid for. Will not be shopping with them again.”

Helpful Report

Posted 5 years ago

“I spent the better part of £30 on a Hydrangea called Vanilla Fraise for my Mum, who has been after one for years. It's to mark the end of something extremely bad for her, so I was delighted to find what is supposed to be by now a mostly pink plant at such a mature stage. Except it was white. Ten blooms, one in the bottom of the box, all white, with barely a hint of pink. During a phone call I was told this is because it's so late in the season... except that being so late in the season is exactly why it's should be so pink. Then I was told that it's because it needs to be put in its final growing place. Really though? Because this is a mature plant in a 12ltr pot, so what if we just put it in a different pot? It should still already be turning pink, not matter where it is being grown, and you're speaking to someone with qualifications in all this, not some wet behind the ears idiot. Now, the only reason I could figure to give two stars is because after being on the edge of losing my temper I was told that another would be sent to replace it, because I'm not happy with the first. This is a good thing to do, except that the new one has arrived in an opened, squashed box, that the Hermes chap tells me they always do, except actually I have to say that the last one was in a perfect box. The plant however... it has several snapped stems, and is barely pinker than the last :( The mockery of it is made even more apparent by how pink the blooms are in the photo on the plant. If you want to spend £30 on a white Hydrangea that has the smallest hint of pink, that will have broken stems, and possibly an open and bashed up box, go for it. If you want something that looks as advertised, buy it from somewhere you can see it in bloom!”

Helpful Report

Posted 5 years ago

“Received plants during winter and outside growing season. I therefore gave them time to grow. Most garden centres give 1 to 3 years guarantee. I contacted then after 11 months only to be told, despite spending £30 on the plants they give no guarantee”

Helpful Report

Posted 5 years ago

“Orders stock plug plants in may, they emailed saying there would be a slight delay. Arrived today August. Well don”

Helpful Report

Posted 5 years ago

“Ordered some plug plants. Badly packaged with just plastic on one side and not protected on the other, then put into thin cardboard sleeve, so they were squashed and also incorrectly labelled so had to check online to see which plant was which by identifying leaves. Took six days to arrive. Absolute rubbish.”

Helpful Report

Posted 5 years ago

“PODUCE NOT AT ALL LIKE ADVERTISED INSULTED BY STAFF”

Helpful Report

Posted 5 years ago

“Very disappointed with T&M. Purchased a 1 x 10 litre potted Amelanchier lamarckii Plant for £34.99. It was ordered on May 18th and delivered whilst I was away on holiday early July when the order said would be delivered by end of July. As it sat in a box for around a week it wasn’t looking it’s best and I reported it to customer services. Maybe I read it wrong but I expected it to arrive towards the end of the month when I would have been around to receive it. Their response was.... The order states 'Dispatch by the end of July'. This means it could be dispatched any time in July. The 2 week grace period would be if it arrived 2 weeks before July, or 2 weeks after July. As it is a grace period either side of the estimated dispatch date. If the ordered stated 'Dispatching at the end of July' then of course, we would be liable. However it states 'dispatch by the end of July', Unfortunately, we are not liable for the plant loss as this was dispatched in the correct time frame and wasn't out of the grace period. It was delivered in July, as stated. I sent them Photographs which they say have been passed to their horticulturists who advise it looks healthy and they are not concerned. Sadly I don’t agree it is losing more and more leaves daily and to be honest is quite small for what I have paid, only around 18” tall. Crocus are advertising the same tree today but 5 feet tall in a 9 litre pot for exactly the same price so I am going to cut my losses and order that. Customer service, loose delivery information that do not work to the best interest of the customer and value for money have let T&M down on this occasion.”

Helpful Report

Posted 5 years ago

“They don’t reply to emails, they have an expensive customer service number and when called you are “helped” by someone who obviously has no clue what they are doing! You wait 2 weeks, email and call multiple times to at the end to be told that the item you ordered is out of stock. Absolutely ridiculous and time wasters! This company is appealing and should not be allowed to do business. I am promised a refund now, so let’s see if this happens without me having to open a dispute with Paypal.”

Helpful Report

Posted 5 years ago

Thompson-Morgan is rated 1.4 based on 585 reviews