Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.39

1.4 Rating 585 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like may others this site first time I have ordered from TM, ordered grafted vegetable plants on 29th April, 11 in total. Received three tomato plants in very poor condition and complained. Another tomato plant arrived in poor condition, meanwhile i wrote about the damaged tomato plant and was told I would be sent replacement of a different kind from that ordered. E-mailed on 11th May to say I did not want replacements of a kind not ordered and canceled the whole order asking that a refund be given. No response to date. This week I received 3 mini tomato plugs as a replacement for the three grafted tomato plants. I have again e-mailed, no response. The phone line now appears dead. Like others I am now not sure how I get my money back. No sign of the other vegetable plants ordered. Like every other business circumstances are difficult at this time, however ignoring customers and not responding to e-mails is not a solution. I have never experienced such poor customer service and quality of product.”

Helpful Report

Posted 4 years ago

“steer clear of this company. Having placed an order 8 weeks ago and having received several promises of delivery dates, this company refuses to cancel my order and give me a refund. Email responses from this company say they cannot cancel the order and steadfastly refuse to send me a refund. My legal rights are to a full refund if goods are not received within 30 days. It has been 8 weeks now. I have begun action against this company”

Helpful Report

Posted 4 years ago

“Ordered on March and only just received my order this week. I have had to throw away more than half of my order of tomato & busy lizzie plug plants as they were rotten. I won't be ordering from you again.”

Helpful Report

Posted 4 years ago

“I have e mailed you last week regarding my geraniums, whick took 8 days to arrive,they were all but dead, the other plug plants I received prior to this from the same order have not come to life either. could you at least please get back to me,in reply to my original e mail”

Helpful Report

Posted 4 years ago

“Same as everyone else ordered 36 fuschia plugs maybe one might grow it seems to be just about hanging on the rest where dead are very poor quality no reply to emails”

Helpful Report

Posted 4 years ago

“What a dreadful outfit! I placed an order on 29th March 2020. Due to problems we all recognise I cancelled on 31st March. I got confirmation of cancellation on 1st April from Dawn telling me the refund would appear on my statement within 5 working days. There followed more messages assuring me of best attention. I am waiting for the promised refund in early June! DON'T TOUCH THIS COMPANY WITH A BARGE POLE!!!”

Helpful Report

Posted 4 years ago

“Placed an order of over £350 which was with a discount of 25% in March Never ordered with the company before but I have never been so disappointed with the items I am receiving. Plants that literally look like a twig. Plants that are dying and plug plants that are dead on arrival or only make it for a few days. So disappointed. I would never expect my garden centre to even display the items in the condition i am receiving them. This is my first ever negative review about any company but just feel i need to let people know and be careful when ordering.”

Helpful Report

Posted 4 years ago

“I would strongly recommend that if you want to buy plants on line you do not order from this company. I made my first order on March 23rd and after many e mails I eventually received the last of my order a week ago. My second order was a week later and I am still waiting for one plant. Their constant excuse for the delays was that they were very busy and had some problems because of Covid 19. However my in box was always full of their publicity for special offers. I would have thought if they can’t manage to fulfil their normal orders then demand for these would not help with that. Also plants arrived in drips and drabs and some of them weren’t worth sending. I doubt I will ever receive the Erigeron they owe me but I have given up contacting them and getting the same excuse. Covid 19 ! Other online businesses have managed very well without making excuses.”

Helpful Report

Posted 4 years ago

“do not purchase from this company NO customer service I think watchdog or trading standards should be intervening . the pictures below of dead and shriveled plants are the same as many people are experiencing”

Helpful Report

Posted 4 years ago

“I placed orders in March and April and had £120 80 taken from my account on ordering. It is now June a month after the catalogue states the delivery dates.I have received 3 plants all of a substandard quality and been told all the others have been placed on back order. It is impossible to contact the company either by phone or email. I have had no explanation as yet no apology and no money refunded - a disgrace”

Helpful Report

Posted 4 years ago

“I ORDERED 4 HANGING BASKETS WHICH HAVE BEEN DELIVERED HALF DEAD OR NOT IN THEIR PLASTIC CONTAINERS PROPERLY. I WAS RECOMMENDED BY A FRIEND BUT HAVE BEEN VERY DISAPOINTED. LIKE ALL THE OTHER DISGRUNGTLED CUSTOMERS THEY DO NOT HAVE A PHONE LINE OR ANSWER ANY EMAILS , I DO NOT WANT ANY REPLACEMENT ONLY MY MONEY BACK NO VOUCHERS AS I CERTAINLY WILL NOT BE BUYING ANOTHER ITEM FROM THIS COMPANY.”

Helpful Report

Posted 4 years ago

“Absolutely abysmal company, phone lines disconnected so you can't talk to anyone, refund promised BUT NOT RECEIVED, bank now challenging company for refund. DO NOT ORDER FROM THESE SHYSTERS.”

Helpful Report

Posted 4 years ago

“I wish I had read theses reviews before ordering from this company. I ordered a Nurserymen’s Hanging Basket Collection and when the plants eventually arrived also stipulates all of them were dead. The “greenery “ was broken away from the plugs And they were all useless. I immediately emailed T & M with phots of the plants and got an automatic response saying they would contact me in 5 - 7 days. Two weeks later nothing I emailed again and got the same response again nothing. A week after that with still no response I emailed again (as phone lines are not being answered ) the response is now promised in 10 - 14 days. 2 weeks on I have still heard nothing. Don’t order through this company they will take your money and give no satisfactory response if there are problems. They need investigating.”

Helpful Report

Posted 4 years ago

“My name is Patricia Wall order no SO002141471 Customer order no co12253032 Please refund for part order not received now expected 21 /6 What I should have done is returned anything you sent me all very poor Quality would not use you again email sent requesting a refund now not answering the phone”

Helpful Report

Posted 4 years ago

“Ordered seeds which finally arrived following a chase up email. One variety Emilia Coccinea Scarlet Magic 1 Packet Arrived as an empty packet. Emailed complaint. 2 weeks later a replacement packet arrived....also empty. Clearly these are truly “magic” seeds.”

Thompson-Morgan 1 star review on 4th June 2020

Helpful Report

Posted 4 years ago

“I waited weeks for my order and I have just received them how disappointing poor quality and so expensive for what I received.”

Helpful Report

Posted 4 years ago

“Most appalling customer services and plants! Ordered plants begging of March all arrived weeks after delivery date!! Plants dead! Contacted customer service ...... 2 weeks later you get a reply just to say they have received your email!! I have been so frustrated and disappointed with them. Do not order from them SAVE your money. They need to be on WATCH DOG”

Helpful Report

Posted 4 years ago

“Have never experienced awful customer care!! All my plants have arrived dead!! They have taken forever to get to me! Nobody contacts you for weeks and then tell you your plants can't be replaced as there out of stock!!!😡They send you something else.... That also arrives dead! Save your money DO NOT use T&M !!!!!!!”

Helpful Report

Posted 4 years ago

“Terrible service ,missing plants dead plants after late arrival . Any that arrived on time are of poor quality.no response to emails will be getting in touch with consumer protection”

Thompson-Morgan 1 star review on 3rd June 2020

Helpful Report

Posted 4 years ago

“Appalling condition of plants when they finally arrived, mostly damaged or dead! No response to emails or letter and no working phone line. Disgusting customer service, I am writing to Trading Standards this is nothing less than theft! And to add insult to injury I get daily mail shots trying to sell me more useless rubbish. DO NOT BUY FROM THIS COMPANY!”

Helpful Report

Posted 4 years ago

Thompson-Morgan is rated 1.4 based on 585 reviews