Thompson Cigar Reviews

Name: Thompson Cigar
Rating: 1.35

1.4 Rating 290 Reviews

7 %

of reviewers recommend Thompson Cigar

Company Reviews

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Metrics

1.4

Based on 290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Got to be fair. I received my order just one day short of a month and just one day after my negative comments Coincidence? While I am appreciative that I received my order, my comments on the non-existence of Thompson's Customer Service stand. As promised I have unsubscribed from Thompson and have already found another source(s).”

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Posted 4 years ago

“Wow, I wish I had read all these reviews before I wasted my money. Like so many others, I've ordered from Thompson for years, but had no idea they'd been sold. Zero response from their customer service regarding an order I placed a month ago. Their mail tracking thing is a joke. My order didn't just get on the slow boat. That boat must have sunk. I know that orders get dropped, but no response from Thompson customer service is unacceptable. I've unsubscribed and will send any future emails from them to my junk mail. I'll be looking for another source for my purchases.”

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Posted 4 years ago

“If I could give them 0 stars I would . In short my last 5 orders went amazingly wrong !!! In fact so wrong if I wrote the whole story no one would believe me . Hell im still having a hard time believing it myself . Let’s just say it can take up to two to three weeks ( and that’s with me calling every day ...I Kidd you not ) and let’s not even get going on the no help help line !!!!! Side note ...I have been ordering cigars from Thompson cigars for over 30 years and have loved them ...well that’s all in the past”

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Posted 4 years ago

“This is the worst online shop ever. Avoid it.”

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Posted 4 years ago

“Going on vacation and ordered cigars for trip. Paid extra shipping to ensure they would arrive on time. Followed the tracking number and saw they were stuck at UPS depot and called Thompson to spur UPS into moving them along. They said call UPS. Called UPS and was told complaint had to be started by Thompson. Called Thompson back and was referred to previous conversation. Charles were already billed. I disputed them and that got Thompson's attention. Six days later I got my cigars, but after I had returned from vacation. They sat at the UPS depot for 19 days. My credit card company sided with Thompson on the charges and I appealed the shipping charges because they were not in my hands on the date as guaranteed. I would not have complained if Thompson had not brushed me off TWICE and had done their job. I did not have to pay shipping and now Thompson has me blacklisted. Their loss been buying from them 25 years.”

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Posted 4 years ago

“Don't waste your time. They advertise 'deals' that are conveniently 'out of stock on' and then try to sell you higher priced cigars. It's called the ole bait n' switch. Wouldve given them 0 stars if i could.”

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Posted 4 years ago

“Horrible customer service! Do not answer emails & takes over 30 min to answer phone. STAY AWAY from this mismanaged MESS of fools. Back to Ol' reliable Famous SmokeIndio”

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Posted 4 years ago

“New owners. C I, & customer service is WAY lacking. Sold me cigars not on stock, never notified. Had to go on line to see never sent. Then sending me replacement for pilfered UPS pkg. Lost! I called again(20min to answer everytime), sent another & found it charged on my card! Adios TC !!!!!”

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Posted 4 years ago

“Been a customer for over 15 years..this company must have been sold to another one..Customer service is terrible..now it seems the good cigars are always on back order..been waiting for months on 1 partial order and now almost 2 months on my last order..They even outsourced their customer service to save money..can t understand most of what they say...Guess ITS TIME FOR FAMOUS CIGARS”

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Posted 4 years ago

““Having spent 58 years making Thompson Cigar one of the most respected mail order cigar businesses in the country, it is now time to hand over the reins to a new owner that can continue to serve the long-term interest of the company,” Bob Franzblau, CEO of Thompson. A a private, family-owned business, founded in 1915 and claims to be the oldest mail-order cigar company in the U.S. sold out to Scandavanian Tobacco Group (STG) for $62 million. Customer service, Delivery of improper products and no delivery of product. Sent several inquiries by e-mail with attachments, and my contact information with no response concerning wrong product delivered and now no delivery of product ordered. Several attempts contacting customer "care" by phone were met with 30 minutes of recorded music, interrupted only by a recording stating the volume of calls are higher than expected and repetitive suggestions to get assistance from website instead. No customer service personal connection, no call back number offerd. What was once a family owned business with their customers satisfaction a matter of importance, has fallen to the recurring curse as newer generations take ownership. What was important to their grandparents and parents was PRIDE in their accomplishments. Has easily been replaced by them as PRICE. Another heritage sold for paper.”

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Posted 4 years ago

“THompson cigar took care of the issue, what a great value”

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Posted 4 years ago

“BUYER BEWARE Thompson Cigar double charged my bank for one order of cigars. When I called customer service to have them release the second hold, I got the run around. Now after reading the reviews I'm scared that this birthday gift I order will not arrive and/or the quality will be substandard.”

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Posted 4 years ago

“Place absolutely sucks! They don't pick up the phone, they don't answer emails, they do not care. I want my damn package...”

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Posted 4 years ago

“Like many others. I paid extra for faster shipping to find out later it was shipped on the slow boat. Never did receive my order. The last three orders from Thompson have been nightmares. STAY AWAY FROM THOMPSON CUGARS!!!!!!!”

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Posted 4 years ago

“Their shipping is at snail-speed! By the time you get your cigars, they are dry and need to sit in the humidor for a good length of time before they are ready. They use the cheapest method of shipping. JR cigar shop is better when it comes to getting your cigars quicker.”

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Posted 4 years ago

“thus company is a joke. I paid for 2 day shipping and they shipped it normally and received it 10 days after it shipped. Thompson would not reimburse my expense for 2 day shipping I paid for and only offered a $10 coupon. This company is a joke and would NOT recommend them,”

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Posted 4 years ago

“I ordered an Oliva sampler, they sent the wrong cigars. I asked for help they did not respond. They do not care for their customers, find a company that does. Good Luck.”

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Posted 4 years ago

“I ordered 5 pack of oliva melanio robusto got a 5 pack of menace asylum cant get a hold of customer service sent multiple emails with no response very bad business wouldn't recommend spending money with them there is alot better companies that handle problems immediately”

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Posted 4 years ago

“avoid! avoid avoid!”

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Posted 4 years ago

“twice sent the wrong item. had issues in the past on other related transactions. filed a dispute with pay pal claimed they received the return and assured me of a refund in 10 days NONE”

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Posted 4 years ago

Thompson Cigar is rated 1.4 based on 290 reviews