Thompson Cigar Reviews

Name: Thompson Cigar
Rating: 1.35

1.4 Rating 290 Reviews

7 %

of reviewers recommend Thompson Cigar

Company Reviews

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Metrics

1.4

Based on 290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Thompson Cigar 1 star review on 6th July 2024

Ernest Worthman

Thompson Cigar 1 star review on 4th September 2022

F. Rahal

Thompson Cigar 1 star review on 24th June 2022

Thompson Cigar 1 star review on 23rd May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely the worst customer service and slowest shipping...HORRIBLE! Try and call them and see how long before you get a person...and don't blame it on the pandemic, it was terrible before. Order placed 1 week ago and still not shipped? To cancel you have to wait 2-weeks for the cigars to finally arrive and then send them back? This place is a joke! WILL NOT USE AGAIN!”

Helpful Report

Posted 4 years ago

“I can’t start to explain how terrible this company is.It wouldn’t recognize what customer service is if it punched them in their dishonest,lying,face.Read the reviews and stop supporting this company that cares not one bit about you.And if you are naive enough to order from them after reading the reviews then hold on for the most unbelievable disappointment of your cigar buying life”

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Posted 4 years ago

“first the phone system is horrible a year ago they said it would be repaired. I ordered 4 bundles of cigars, the rep said if I order 1 more bundle I would get a 10 dollar coupon. What he did not say was the coupon Expired 2 weeks after I got 100 cigars. I am sure I won't run out in 2 weeks. Horrible sales tactic. Only 1 of along list of complaints i have so after using them for over 25 years its about time to stop doing business with them.”

Helpful Report

Posted 5 years ago

“Worst company I’ve dealt with in a long time. Terrible customer service and insanely long shipping times. Avoid this dump. Try West Virginia Smokeshop instead. They’re amazing.”

Helpful Report

Posted 5 years ago

“Site will show items in stock. Once you order, you get an "out of stock" notice. Cancelling is nearly impossible as employees don't answer the customer service line or reply to emails. When products are in stock, shipping can take a week or longer. I quit ordering from them and went with Famous Smoke Shop. I get much better service there.”

Helpful Report

Posted 5 years ago

“Well, I guess I’ll pile on! I’ve been a customer for several years, sporadically. I ordered from the website, 5 packs all listed as available last Wednesday. As of cob today the status is still “processing “. Today I was told the cigars will be delivered within 5-10 business days from today! I’m guessing that they are subbing for another tobacco company making more than they normally do. I’m giving them until Thursday to get it shipped or I’ll cancel order.”

Helpful Report

Posted 5 years ago

“Paid for overnight shipping. Shipment was lost and it is impossible to speak to a native English speaker so nothing was resolver. Finally received the shipment about a week later and was never even refunded for the shipping. Horrible customer service and I spent a lot of money there over the last year. There are many other competitors to choose from.”

Helpful Report

Posted 5 years ago

“I cancelled auto shipping. 2 months later I get a shipment, called customer service and paid shipping to send item back. 3 weeks later, no refund received and customer service wants 15 more days to process my refund. They took my money quickly without permission but move like a snail when a refund is requested. Avoid this retailer.”

Helpful Report

Posted 5 years ago

“i ordered cigars and a big humidor 15 days before my friends birthday party then i receive it and checked out the box no damage to it at all... i open it up and removed the top styrofoam and found a huge dent in the top of the lid and it wasnt and couldnt have been made from shipping it had to be packaged that way and the best the can do is a return or replace in 5 days or refund after they receive the old one even i spoke to a supervisor, this is a very disrespectful company and they could care less about the product you purchase from them...dont buy from this cheap company!!!”

Helpful Report

Posted 5 years ago

“terrible , they know how to take your money but their service sux since they changed hands. I have spent $1000 a year with them for 3 years no more”

Helpful Report

Posted 5 years ago

“Absolutely horrible customer service. We cancelled the order and we will be ordering from a better cigar company!”

Helpful Report

Posted 5 years ago

“Called customer service 4to5times.25% of my order was unsmokeable. Everyone speaks broken English and is sorry but refuses to help. Waiting for return labels and call backs. I believe neither will ever be received. This company sucks! I will never order from Thompson again”

Helpful Report

Posted 5 years ago

“Was billed two months for thrir TVSP program which I never asked for. Disputed the charge and filed a complaint with the BBB. Never do business with them. WARNING!!!!”

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Posted 5 years ago

“Been a customer for over 10 years & Im done with them.. Shaddy tactics are bad business!! My advice stay away from doing any business with these rip off artists!!”

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Posted 5 years ago

“I placed a $400 order for Christmas presents to extended family and coworkers. When I received the order it looked like some had opened the box and walked all over the contents inside. The gift pack that I bought included 2 scotch glasses and both were broke. Both Lighters that I bought didn't work. I called and must of got lucky and got a American Lady who spoke good english to send me a UPS Return Shipping Label...And 3-4 days later I finally received it. 2 Weeks later I noticed they only refunded $350 of my $400 order. I called to see what was going on and of course I got the foreign chick with a horrible accent who couldn't help on send and email to the American, English Speaking People to get back to me in a couple days. If you look at Thompson Website it tricks you into buying in quantity to get a price you can usually beat down the street and you local cigar vendor...Oh and I bet they are more ethical and speak good english! Never Again!”

Helpful Report

Posted 5 years ago

“Was a customer for more than 5years, customer service is terrible had a billing problem, couldn't get a phone rep, finally they called me, told them to give me a bill in writing, told me they would, instead sent it to collection. Worst customer care ever.”

Helpful Report

Posted 5 years ago

“Customer service is non existent, hold times of an hour or more. prices are great, delivery is slow, if you even get your order shipped. Returns and Refunds next to impossible. First you're on hold for an hour, then the rep is an uninformed fool. Wait time of a month to get return labels then another month to get your refund, if you get it at all.”

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Posted 5 years ago

“I placed an order back on September 11. I finally called last week and was told the order was still on back order. They said they had my billing info. Now I receive an email telling me there’s a problem with my pay pal. There’s NO PROBLEM. I called and was told the cigars are back ordered yet again. What a mess!! Take me off future mailings. Edward Argenziano”

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Posted 5 years ago

“never again..........................”

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Posted 5 years ago

“I’ve had a very bad experience recently with Thompson cigars. I’ve been a long lasting customer for a very long time and recently I placed an order with them and the credit card stayed in processing for four days. I never got any correspondence why, any emails, phone calls, nothing. When I called they told me it was an internal problem on their end and that they were working on a resolution. I should note this is the same credit card I always use when I From them weekly. I ended up canceling my order and bought locally. I thought I would give them another try And had the exact same experience as the first time. I denticle experience. Except this time I called on Monday and was told everything looked fine with the order it should ship out on Tuesday. I called on Tuesday and was told that the order is still processing and then I would receive a phone call by 5 PM with the disposition on it. The representative said she would put a rush on the order and have it sent out to me the next day and she would have information for me by 5 PM. I never received a phone call. I called back at 7 PM and was told that they could have the order sent out within two days and all they could do for me was remove the extra shipping that I had paid for. Unfortunately I will never be ordering from Thompson’s cigars again. And I will be leaving a review like this on every social media platform.”

Helpful Report

Posted 5 years ago

Thompson Cigar is rated 1.4 based on 290 reviews