Thompson Cigar Reviews

Name: Thompson Cigar
Rating: 1.35

1.4 Rating 290 Reviews

7 %

of reviewers recommend Thompson Cigar

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Metrics

1.4

Based on 290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Oh boy! That’s the way I want to start my experience with Thompson cigars. For over 20 yrs I have been ordering cigars from JR cigars. I don’t remember ever having any problems. Last month I decided for the first time to try Thompson cigar it’s a disappointing and honestly very indifferent. Always a excuse, the first time I was sent cigars with wrappers unwrapped, the second time they topped the first mistake, they took a cigar out of the tube and sent me 4 cigars for The order of 5. That’s 2 of of 2. every time I called it takes 30 mins of holding and horrible phone connection. Pics attached. Best part they have a customer service email that no one responds to. I am done going back to JR.”

Thompson Cigar 1 star review on 16th September 2020

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Posted 4 years ago

“I've been ordering from Thompson for a very long time. Maybe I'm extremely lucky but I've never experienced any of what I'm see in these reviews. My orders have always been as ordered, cigars have never been stale and my account was always accurate.”

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Posted 4 years ago

“I’ve been a loyal customer for years but when I ask them for a cigar recommendation they recommended a cigar that was horrible”

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Posted 4 years ago

“1st purchase. Could not get new customer discount applied to online order. Had to call to place order. Got some Asia call center that was horrible. Cigars arrived and were hard as rocks. Stale already. Now I get too many emails from you. Not good first experience. Probably last.”

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Posted 4 years ago

“Ordered June 17 never recieved it’s aug 27, 2020. Don’t buy from them. Called 3 times waited 25 minutes then 30 minutes finally gots someone, refunded me but shorted me $3.00. I emailed them 5 times they totally ignore me, tracking still says it’s in transit to next location. Usps, learned not to buy if it’s shipped usps. Thompson’s lost a good customer but it looks like they have lost many”

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Posted 4 years ago

“First their customer service department isn’t open on the weekends which is a complete joke. Secondly they delivered my package to the wrong address. Thirdly, I have been on hold for 42 minutes trying to talk with someone. Terrible customer service. Will never use them again!”

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Posted 4 years ago

“I have been ordering cigars from Thompson for my husband for a number of years. Service was always exceptional until recently. I placed an order on June 6, 2020 and received a partial saying the Rocky Patels were on backorder. They now are showing in stock but the remainig part if the oder has not shipped. Multiple emails to customer service have been ignored and the chat service is not working. Not sure what's up but wish they would get their act back togetjer.”

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Posted 4 years ago

“Placed an order they shipped it UPS set it to New York instead of South Carolina where it's at for 3 days UPS call They said we made a mistake in the sorry call Thompsons They don't seem to care that I want to know I received Stale cigars what would happen I would have to pay return postage and And pay it again The send me new ones this is unacceptabl”

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Posted 4 years ago

“They lied said they shipped it out I paid for 2 day shipping it has been 2 Weeks I have called and they keep saying I’m still being processed then when I called to cancel they were so rude saying they didn’t want to sell to me anyway and told me to go somewhere else and all I wanted to do was cancel bc they ya my sent me a thing they are a waste of time and I will be spreading the new about the like Covid”

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Posted 4 years ago

“Like the majority of the latest reviews, do not waste your time or especially your money ordering from Thompson Cigars. I placed an order 2 weeks before needing them, paid extra for 3 day shipping, changed my order to items stated to be in stock, was advised by order confirmation they would arrive 7 days from order date, which would have been fine, but heard nothing further from them. I looked online to see that one of the items had been back ordered, but others were still not processed. So I tried to call them, but customer service did not answer. Was prompted to online chat, so was able to chat with Edison. He was helpful, and seemed to assist me with my problem, stating he re-processed the order (whatever that meant) and advised the order would process in time. I advised him that if the order was not shipped by the next day, he needed to cancel the order. He also advised me, after I asked him, that he would press in a 2 day order. I thanked him and ended the chat. I also has a transcript of the chat emailed to me. Next day got an email showing the promo item part of the order was shipping out that day, but it showed a ground ship from the east coast to my WA home, and it would take a week+. I tried to call immediately with no answer, was not able to get an answer via phone, so sent an email to customer service with copy of chat transcript. No response. Day later tried another email, call, and chat with out luck. This time chat stated not available at that time. The next day, after again no email reply, tried to call without an answer, but was able to reach via online chat. This time chatted with Dennis, who was pleasant, but not able to help me. Apologized that the promo item shipped ground by error. I will refuse upon delivery and get credit thorough visa company. Again, do not waste your time or money.”

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Posted 4 years ago

“The customer service is awful. I placed an order, then 10 days later learned it was not released from the system. They assured me the order would be released and sent overnight. Well, that didn’t happen. Called on Wednesday and they said that they screwed up and would be sent overnight. Well, that didn’t happen. They showed up on Friday and the cigars are damaged. On with customer service now.”

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Posted 4 years ago

“Extremely slow shipping. Was told it would arrive at least a week before father's day and didn't arrive until a week after. No response from customer service until after it was delivered. No issues with actual product.”

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Posted 4 years ago

“Dried out total BS website”

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Posted 4 years ago

“THE CUSTOMER SERVICE IS NON-EXISTENT ! THEY LEAVE YOU HANGING ON THE PHONE 30 MINITES AND THEIR REPRESENTATIVES ARE RUDE AND NASTY !!!”

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Posted 4 years ago

“DO NOT BUY FROM THOMPSON! BEWARE!!! Ordered, shipment never arrived, after 3 weeks they were to reship 3 weeks later got part of it they double charged me for the full amount, tried to get credit for their mistakes, they do not answer emails, repeated calls to them get nothing but lies, 2 months later no credit no cigars I paid for nothing but frustration, they still owe me my money back! BEWARE DO NOT BE A VICTIM OF THESE CROOKS!!!!”

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Posted 4 years ago

“Products I have received were fine but the shipping is VERY slow, the tracking showed no movement and when you ask customer service email about it you get no response.”

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Posted 4 years ago

“Overall terrible experience. Slow shipping terrible customer service by phone. Highly not recommended. Please look elsewhere for your smokes.”

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Posted 4 years ago

“Stay away from Thompson Cigars for now as the quality has gone down. I was pleased with Thompson in the past, but not now based on my latest experiences. Within the past month I received bad cigars. The first incident was with their 5 for deal that delivered Rocky Patels and Cohiba Reds that cracked upon punching and the wrapper coming off while smoking. The second incident was a shipment received damaged and missing a box of Romeo y Julieto. The order included a box of Plasencia cigars that same as the last experience cracked while punching and the wrapper coming off while smoking. Quality assurance is missing right now at Thompson Cigars and I plan to stay away until they fix it .”

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Posted 4 years ago

“Takes forever to get your order each time I ordered from them it took seven days by the time the cigars got to me they were stale”

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Posted 4 years ago

“After ordering from this company several times I would never order again. I ordered a box of H.Upman select Connecticut wrapper and they sent me Natural wrapper cigars. First Matt tells me they are the same wrappers as if I dont know what im ordering. Then I tell him I needed these cigars for my dads event tonight because he lives these exact cigars. After paying extra shipping when I ordered yesterday and they came today they tell me i should get the ones i ordered by next Thursday. How is that going to help me? If they sent them overnight yesterday why can't they do the same again. Then they want me to send back the ones i ordered. So now not only am I out of the cigars I wanted but I get them four days 7 days later. Both people I spoke with were no help at all. They didn't try to help or ease my situation at all. I then find out Cigars International bought out Thompson Cigars. So I will never oder from either again and every smoker I know and every cigar club I am in will know of the terrible customer service.”

Thompson Cigar 1 star review on 24th July 2020

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Posted 4 years ago

Thompson Cigar is rated 1.4 based on 290 reviews