Thompson Cigar Reviews

Name: Thompson Cigar
Rating: 1.32

1.3 Rating 284 Reviews

6 %

of reviewers recommend Thompson Cigar

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Metrics

1.3

Based on 284 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Thompson Cigar 1 star review on 6th July 2024

Ernest Worthman

Thompson Cigar 1 star review on 4th September 2022

F. Rahal

Thompson Cigar 1 star review on 24th June 2022

Thompson Cigar 1 star review on 23rd May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not only do their cigars break and come apart while smoking, but they send you the wrong thing. I ordered one thing and got something totally wrong. Calling them on the phone takes a long time. It’s a waste of time dealing with them and you don’t know what you’re getting when placing an order.”

Helpful Report

Posted 2 years ago

“I purchased from Thompson Cigar in the past. They have now come up with a new company Total Values Plus which says it is a third party company but billing is done by Thompson. They bill you $14.95 monthly charge weeks after your purchase and it is non refundable. Obviously they are desperate for money. Keep the $14.95 and you lost a long standing customer.”

Helpful Report

Posted 2 years ago

“This company is a Scam! I have never done any business let alone heard of them until they unauthorized hacked into my PayPal and depleted my account of all my money taking out increments of $125 15+ times. NEVER DO ANY BUSINESS WITH THOMPSON CIGAR”

Helpful Report

Posted 2 years ago

“Was entered in their "Value Club" for $14.95 / month when I placed an order. I do not recall signing up for this. Looks like a total scam. Hopefully they will refund my money. Will never buy from Thompson again.”

Helpful Report

Posted 2 years ago

“If you buy from Thompsons, spent the couple of extra dollars for quick shipping. Their ecomony shipping SUCKS! Poor management. If I was Thompson, I would not even have that listed. they claim they ship fresh cigars. Yet the have economy shipping which now I was told is 8 to 12 days. (3rd time). Then the shipping geniuses at UPS and USPS.....The cigars wer shipped to a facility in the next town over.....then shipped to Missouri....then back to my home town.....then back out to some UPS facility. I still did not receive my order. Sh*t show of shipping.”

Helpful Report

Posted 2 years ago

“Placed an order for my dad's retirement celebration. After the delivery date passed with no updates, I finally contacted their customer support chat and they said they were holding the order until I called them to verify my information. I asked what information they needed and he couldn't tell me unless I called them. I just had them cancel my order. Not worth the headache of dealing with them.”

Helpful Report

Posted 2 years ago

“Have purchased from them before with no real issues. Last time the order never arrived. Emailed Customer Service with order number and receipt from PayPal to prove I ordered and that they took my money. They always say there is no such order number and they cannot help. After three attempts to get resolved I gave up and PayPal refunded my money. Will never use them again. Their service is a joke.”

Helpful Report

Posted 2 years ago

“They sell your information, you get so many marketing calls and scam emails.”

Helpful Report

Posted 2 years ago

“They will chage me $15 monthly after free 30days trail which I have never done. It's a scam company.”

Helpful Report

Posted 2 years ago

“CSR constantly tell lies to amuse you with absolutely no intention of honoring their word. This is constantly, I can't remember a time when I wasn't lied to aboutnot having to sens a damaged item back, to being told that I'd be given a full refund when in all actuality, I was give a partial due to no fault of my own.”

Thompson Cigar 1 star review on 20th May 2022

Helpful Report

Posted 2 years ago

“Order #1025063917 First time costumer, decided to give it a try. Never again. Combo deal came with a completely different than advertised humidor and a fuel can that they offered me without mentioning it was a 0.6 worthless free sample size. Explanation given: "Sometimes when we dont have the item your purchased in stock, we'll send you something else". No warning. Way to attract new custumers. Scammers.”

Helpful Report

Posted 2 years ago

“I have bought cigars from a lot of online shops and Thompson Cigars is by far the worst in terms or customer service. We got my account locked for no explanation and they refused to ship my order even after taking my money. I called their customer service to ask for a refund and they told me to dispute the charge through my bank which will take up to 45 days. I have reported them to BBB. Stay away from them. It’s not worth the headache.”

Helpful Report

Posted 2 years ago

“Very inconsistent cigars quality.. some bundles are just fine, others are really bad made. And the worst is the shipping companies that they used... USPS take forever, for what I paid I can get USPS 2nd day shipping, sometime I need to wait 7 days before getting the order...”

Helpful Report

Posted 2 years ago

“I have ordered cigars from Thompson cigars for years. However, recently when I order a product that says it is stock, but really isn’t, they send me whatever they have in inventory. I like Connecticut wrappers, but they sent a darker cigar that I don’t care for. I have never written a bad review before, but I can’t take it anymore.”

Helpful Report

Posted 2 years ago

“Bought 3 boxes of my favorite CAO America cigars. To my surprise they are sooo dry I can barely smoke them. Never again Thompson. Buyer Beware!!!”

Thompson Cigar 1 star review on 7th April 2022

Helpful Report

Posted 2 years ago

“They sent me the driest cigars I've ever tried to smoke. I ended up throwing them all out. I would be better off buying swisher sweets from the convenience store. I only left one star because a negative 5 wasn't an option. Horrible company that should be shut down!”

Helpful Report

Posted 2 years ago

“I would give no stars if offered. Today I noticed a recurring $14.95 on my credit card from "Affinion" in Bethlehem, Pa. Apparently, despite my NEVER clicking approval for a free period of anything, a recurring bill after a free trial I never participated in appeared on my credit card bill. AMEX had the number as 484-471-9713 and no one answered until I did this repeatedly. SHAME on Thompson. SHAME. Absolute nonsense and I would offer B.S. You'll never get a dime again from me.”

Helpful Report

Posted 2 years ago

“Ordered some combo cigar package. It was like $19.99. They took the money out of account. Then I got an email it was backordered. This happened 2 or 3 times maybe. In the meantime I received a cutter. I never got the cigars and my account was never charged. Today they called about my $8.99 balance for the cutter. This transaction took place in 2019. We're now in 2022. I honestly completely forgot about even ordering the cigars. I told her I would spend $10 to send her the 99 cent cutter back before I would pay for it. I thought it was like "here our free gift to you" for all the aggravation. It was so long ago I don't know if it did say that or I just assumed. Like I said I completely forgot about even ordering the cigars. But why no bill EVER? No phone call EVER. Til now 3 years later. Like they were waiting hoping people would just pay it. After I lost it she cleared account and offered me $10 coupon. I told her I wanted nothing from them ever.”

Helpful Report

Posted 2 years ago

“BUYER BEWARE. When you go to the Thompson Cigar and make a purchase. Thompson Cigar will give your CC information to (DIRECT MARKETING-CONTINUITY SUBSCRIPTION MERCHANTS) this 3rd party company will start charging your account $14.95 per month. I contacted Thompson cigar told me that they were not responsible for this charge and told me to contact (DIRECT MARKETING-CONTINUITY SUBSCRIPTION MERCHANTS) told me sorry we will stop charging. Direct Marketing will continue to charge your account. Your CC Company will recommend canceling your card to stop the charges. Why in the world would a company give your CC info to a 3rd party company? Read your reviews about (DIRECT MARKETING-CONTINUITY SUBSCRIPTION MERCHANTS) before purchasing from Thompson Cigar.”

Helpful Report

Posted 2 years ago

“Don’t shop there beware, unethical”

Helpful Report

Posted 2 years ago

Thompson Cigar is rated 1.3 based on 284 reviews