Thompson Cigar Reviews

Name: Thompson Cigar
Rating: 1.35

1.4 Rating 290 Reviews

7 %

of reviewers recommend Thompson Cigar

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Metrics

1.4

Based on 290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service is awful. I placed an order, then 10 days later learned it was not released from the system. They assured me the order would be released and sent overnight. Well, that didn’t happen. Called on Wednesday and they said that they screwed up and would be sent overnight. Well, that didn’t happen. They showed up on Friday and the cigars are damaged. On with customer service now.”

Helpful Report

Posted 4 years ago

“Extremely slow shipping. Was told it would arrive at least a week before father's day and didn't arrive until a week after. No response from customer service until after it was delivered. No issues with actual product.”

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Posted 4 years ago

“Dried out total BS website”

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Posted 4 years ago

“THE CUSTOMER SERVICE IS NON-EXISTENT ! THEY LEAVE YOU HANGING ON THE PHONE 30 MINITES AND THEIR REPRESENTATIVES ARE RUDE AND NASTY !!!”

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Posted 4 years ago

“DO NOT BUY FROM THOMPSON! BEWARE!!! Ordered, shipment never arrived, after 3 weeks they were to reship 3 weeks later got part of it they double charged me for the full amount, tried to get credit for their mistakes, they do not answer emails, repeated calls to them get nothing but lies, 2 months later no credit no cigars I paid for nothing but frustration, they still owe me my money back! BEWARE DO NOT BE A VICTIM OF THESE CROOKS!!!!”

Helpful Report

Posted 4 years ago

“Overall terrible experience. Slow shipping terrible customer service by phone. Highly not recommended. Please look elsewhere for your smokes.”

Helpful Report

Posted 4 years ago

“Stay away from Thompson Cigars for now as the quality has gone down. I was pleased with Thompson in the past, but not now based on my latest experiences. Within the past month I received bad cigars. The first incident was with their 5 for deal that delivered Rocky Patels and Cohiba Reds that cracked upon punching and the wrapper coming off while smoking. The second incident was a shipment received damaged and missing a box of Romeo y Julieto. The order included a box of Plasencia cigars that same as the last experience cracked while punching and the wrapper coming off while smoking. Quality assurance is missing right now at Thompson Cigars and I plan to stay away until they fix it .”

Helpful Report

Posted 4 years ago

“Takes forever to get your order each time I ordered from them it took seven days by the time the cigars got to me they were stale”

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Posted 4 years ago

“After ordering from this company several times I would never order again. I ordered a box of H.Upman select Connecticut wrapper and they sent me Natural wrapper cigars. First Matt tells me they are the same wrappers as if I dont know what im ordering. Then I tell him I needed these cigars for my dads event tonight because he lives these exact cigars. After paying extra shipping when I ordered yesterday and they came today they tell me i should get the ones i ordered by next Thursday. How is that going to help me? If they sent them overnight yesterday why can't they do the same again. Then they want me to send back the ones i ordered. So now not only am I out of the cigars I wanted but I get them four days 7 days later. Both people I spoke with were no help at all. They didn't try to help or ease my situation at all. I then find out Cigars International bought out Thompson Cigars. So I will never oder from either again and every smoker I know and every cigar club I am in will know of the terrible customer service.”

Thompson Cigar 1 star review on 24th July 2020

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Posted 4 years ago

“Got to be fair. I received my order just one day short of a month and just one day after my negative comments Coincidence? While I am appreciative that I received my order, my comments on the non-existence of Thompson's Customer Service stand. As promised I have unsubscribed from Thompson and have already found another source(s).”

Helpful Report

Posted 4 years ago

“Wow, I wish I had read all these reviews before I wasted my money. Like so many others, I've ordered from Thompson for years, but had no idea they'd been sold. Zero response from their customer service regarding an order I placed a month ago. Their mail tracking thing is a joke. My order didn't just get on the slow boat. That boat must have sunk. I know that orders get dropped, but no response from Thompson customer service is unacceptable. I've unsubscribed and will send any future emails from them to my junk mail. I'll be looking for another source for my purchases.”

Helpful Report

Posted 4 years ago

“If I could give them 0 stars I would . In short my last 5 orders went amazingly wrong !!! In fact so wrong if I wrote the whole story no one would believe me . Hell im still having a hard time believing it myself . Let’s just say it can take up to two to three weeks ( and that’s with me calling every day ...I Kidd you not ) and let’s not even get going on the no help help line !!!!! Side note ...I have been ordering cigars from Thompson cigars for over 30 years and have loved them ...well that’s all in the past”

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Posted 4 years ago

“This is the worst online shop ever. Avoid it.”

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Posted 4 years ago

“Going on vacation and ordered cigars for trip. Paid extra shipping to ensure they would arrive on time. Followed the tracking number and saw they were stuck at UPS depot and called Thompson to spur UPS into moving them along. They said call UPS. Called UPS and was told complaint had to be started by Thompson. Called Thompson back and was referred to previous conversation. Charles were already billed. I disputed them and that got Thompson's attention. Six days later I got my cigars, but after I had returned from vacation. They sat at the UPS depot for 19 days. My credit card company sided with Thompson on the charges and I appealed the shipping charges because they were not in my hands on the date as guaranteed. I would not have complained if Thompson had not brushed me off TWICE and had done their job. I did not have to pay shipping and now Thompson has me blacklisted. Their loss been buying from them 25 years.”

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Posted 4 years ago

“Don't waste your time. They advertise 'deals' that are conveniently 'out of stock on' and then try to sell you higher priced cigars. It's called the ole bait n' switch. Wouldve given them 0 stars if i could.”

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Posted 4 years ago

“Horrible customer service! Do not answer emails & takes over 30 min to answer phone. STAY AWAY from this mismanaged MESS of fools. Back to Ol' reliable Famous SmokeIndio”

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Posted 4 years ago

“New owners. C I, & customer service is WAY lacking. Sold me cigars not on stock, never notified. Had to go on line to see never sent. Then sending me replacement for pilfered UPS pkg. Lost! I called again(20min to answer everytime), sent another & found it charged on my card! Adios TC !!!!!”

Helpful Report

Posted 4 years ago

“Been a customer for over 15 years..this company must have been sold to another one..Customer service is terrible..now it seems the good cigars are always on back order..been waiting for months on 1 partial order and now almost 2 months on my last order..They even outsourced their customer service to save money..can t understand most of what they say...Guess ITS TIME FOR FAMOUS CIGARS”

Helpful Report

Posted 4 years ago

““Having spent 58 years making Thompson Cigar one of the most respected mail order cigar businesses in the country, it is now time to hand over the reins to a new owner that can continue to serve the long-term interest of the company,” Bob Franzblau, CEO of Thompson. A a private, family-owned business, founded in 1915 and claims to be the oldest mail-order cigar company in the U.S. sold out to Scandavanian Tobacco Group (STG) for $62 million. Customer service, Delivery of improper products and no delivery of product. Sent several inquiries by e-mail with attachments, and my contact information with no response concerning wrong product delivered and now no delivery of product ordered. Several attempts contacting customer "care" by phone were met with 30 minutes of recorded music, interrupted only by a recording stating the volume of calls are higher than expected and repetitive suggestions to get assistance from website instead. No customer service personal connection, no call back number offerd. What was once a family owned business with their customers satisfaction a matter of importance, has fallen to the recurring curse as newer generations take ownership. What was important to their grandparents and parents was PRIDE in their accomplishments. Has easily been replaced by them as PRICE. Another heritage sold for paper.”

Helpful Report

Posted 4 years ago

“BUYER BEWARE Thompson Cigar double charged my bank for one order of cigars. When I called customer service to have them release the second hold, I got the run around. Now after reading the reviews I'm scared that this birthday gift I order will not arrive and/or the quality will be substandard.”

Helpful Report

Posted 4 years ago

Thompson Cigar is rated 1.4 based on 290 reviews