Thompson Cigar Reviews

Name: Thompson Cigar
Rating: 1.32

1.3 Rating 284 Reviews

6 %

of reviewers recommend Thompson Cigar

Company Reviews

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Metrics

1.3

Based on 284 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Thompson Cigar 1 star review on 6th July 2024

Ernest Worthman

Thompson Cigar 1 star review on 4th September 2022

F. Rahal

Thompson Cigar 1 star review on 24th June 2022

Thompson Cigar 1 star review on 23rd May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called to find out why you sent me an order that I did not order. Spoke to marga, she hung up on me without giving me a reason why this order was sent. I am not a member of your club and did not give you authorization to send me an order or charge my bank card. This is fraudulent.”

Helpful Report

Posted 5 years ago

“What a SCAM of a "business." DONT DO IT!!! About a month after ordering $80 worth of cigars we decided to order again. As I'm on the phone about a question I'm told I need to go through "age verification" because it's my first time ordering. Well if you read the above correctly you'll see that I in fact ordered one time before without this mythical "age verification." I agreed to go through "age verification" and that consisted of the very confused sounding customer service agent reading my address back to me. Not 3 hours later customer service calls back and tries to essentially trick me into buying a monthly box of cigars. They made it seem like something was wrong with my current order, asked me what type of cigars I liked and not 5 seconds later I was told it would be like $180 a month. The audacity!!! If I see 1 penny on my credit card bill from them that I did not authorize, they better pray they got some good lawyers on hand. These types of people are what's wrong with this country. Tricking and scamming people into buying your product because you can't sell without it. I'm thoroughly disgusted and I wholeheartedly regret sending my money to you in the first place. When every response to a negative yelp review is "we apologize for the inconvenience we've caused you" you might want to rethink your business practices. I will NEVER ever ever buy cigars and accessories from here ever again and I urge you to do the same. Find somewhere reputable, because this is not it.”

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Posted 6 years ago

“Great cigars wonderful prices representative very helpful very fast shipping and arriving I'm very pleased been telling everyone about them in fact buying more as we speak 5 Stars for them...”

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Posted 6 years ago

“Website is easy to use and my husband likes their products.”

Helpful Report

Posted 7 years ago

Thompson Cigar is rated 1.3 based on 284 reviews