Thompson Cigar Reviews

Name: Thompson Cigar
Rating: 1.35

1.4 Rating 290 Reviews

7 %

of reviewers recommend Thompson Cigar

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Metrics

1.4

Based on 290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been ordering for many years. always good prices. fast shipping. very happy . UNTIL I ordered some filtered cigars, i thought hey its okay I can return it right? NOPE! Noone picks up the Customer Service phone calls :D :D hahaha, they like , hell, haha we got the money, haha.. who cares ... well I guess I will recommend to no one since its kind of creepy knowing they have no customer service . so FIX the Customer service . PLEASE DONT BUY FROM THEM. there are others like cigars international or etc...”

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Posted 5 years ago

“Customer service does not exist ! Sent cigars back to them an that was a mo. ago an no credit to my card , Called thompson numerous times an you sit an wait an wait an wait for assistance to no avail . Terrible service or should i say no service !”

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Posted 5 years ago

“Horrible customer service. They don't answer their customer service lines or respond to emails. My order has been "processing" for nearly two weeks!! I can't even cancel as no one will answer the phone or respond to email. I won't use them again.”

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Posted 5 years ago

“My WWll veteran father in law passed nearly 4 years ago. We continue to constantly receive mailed catalogs from Thompson Cigars in his name. I have called Thompson several times, and they assure me this will stop.....not true. Holding most recent catalog in my hand, in my father in laws name, and am on hold with the customer service line for just passing 30 minutes. Is this the kind of operation one would do business with????”

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Posted 5 years ago

“I placed a number of orders with Thompson Cigars online and then I received e-mail stating that there was something wrong with my credit card. This is the same card I have used for the past year. The charge for the cigars also appeared on my CC statement. I tried to contact Thompson Cigar but you cannot get them on the line. Especially Customer Service. Still on hold after 20 minutes. Anything but Customer Service.”

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Posted 5 years ago

“Got signed up to their Total Values Plus service (scam) In May 2018. I did not ask for it. Nor did I receive anything. I did not know it until January 2019. My wife usually pays the bills. As luck would have it. One recent statement I checked. They missed billing that month. Then double billed the next month. CC statement did not say Thompson Cigar, but TotalValueP . It was a different 800 number. I notified my CC company. Filed a complaint, and canceled my card. By the way. I never leave a CC number on file. This card was only for online purchases. I had not any problems with this card since 1997. Thank You Thompson Cigar Company scammers !”

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Posted 6 years ago

“Called to find out why you sent me an order that I did not order. Spoke to marga, she hung up on me without giving me a reason why this order was sent. I am not a member of your club and did not give you authorization to send me an order or charge my bank card. This is fraudulent.”

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Posted 6 years ago

“What a SCAM of a "business." DONT DO IT!!! About a month after ordering $80 worth of cigars we decided to order again. As I'm on the phone about a question I'm told I need to go through "age verification" because it's my first time ordering. Well if you read the above correctly you'll see that I in fact ordered one time before without this mythical "age verification." I agreed to go through "age verification" and that consisted of the very confused sounding customer service agent reading my address back to me. Not 3 hours later customer service calls back and tries to essentially trick me into buying a monthly box of cigars. They made it seem like something was wrong with my current order, asked me what type of cigars I liked and not 5 seconds later I was told it would be like $180 a month. The audacity!!! If I see 1 penny on my credit card bill from them that I did not authorize, they better pray they got some good lawyers on hand. These types of people are what's wrong with this country. Tricking and scamming people into buying your product because you can't sell without it. I'm thoroughly disgusted and I wholeheartedly regret sending my money to you in the first place. When every response to a negative yelp review is "we apologize for the inconvenience we've caused you" you might want to rethink your business practices. I will NEVER ever ever buy cigars and accessories from here ever again and I urge you to do the same. Find somewhere reputable, because this is not it.”

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Posted 6 years ago

“Great cigars wonderful prices representative very helpful very fast shipping and arriving I'm very pleased been telling everyone about them in fact buying more as we speak 5 Stars for them...”

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Posted 6 years ago

“Website is easy to use and my husband likes their products.”

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Posted 7 years ago

Thompson Cigar is rated 1.4 based on 290 reviews