Thompson Cigar Reviews

Name: Thompson Cigar
Rating: 1.35

1.4 Rating 290 Reviews

7 %

of reviewers recommend Thompson Cigar

Company Reviews

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Metrics

1.4

Based on 290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They got a 2 because of bad business practices. Been ordering for years. Received a phone call i had a balance from 2019 when their system failed to charge sakes tax which I did not know. It was stated to be thats its more than 90 days old and will go into collections. First of all never heard of this and when its their mistake they use collections. Was not happy.”

Helpful Report

Posted 3 years ago

“I made an online purchase on 04/11/2021 of an sampler of cigars. As this is my first time purchasing cigars. I was purchasing for my father's Bday which was 05/04. I was told that my card on file did not process about 2 weeks from initial order dat. I give new card info and was told my order was processing and should be recieved 7 days later. Ok so multiple weeks pass by and still nothing. I decide to email about my order, and in reply recieved false info about my order. In email I asked that they just cancel the order as this is becoming a headache. A supervisor called me and talked me into giving them another opportunity to fulfill my order and also included a $20 dollar discount code. I wait 2 more weeks and nothing ! I decide to order something else and I recieved that item in less then 7days. My online account just says that my order is been processed since 04/11/2021. I was never told the item was on back order or out of stock and giving the choice to choose between other samplers. I just completely canceled the order today ! The worst online shopping experience ever !!!!! Do Better Thompsoncigar.com !”

Helpful Report

Posted 3 years ago

“Get rid of Chalsea! Useless in your customer support group!”

Helpful Report

Posted 3 years ago

“Thompson Cigar has been my provider for a few years. I recently made a mistake on an order to a client. It was my mistake. They recalled the UPS and sent the cigars to the right place at no cost to me. No one else would do this. No one.”

Helpful Report

Posted 3 years ago

“I received the Dominican Toro Mixed Sampler all the cigars were soft and not tightly rolled. I tried the Don Augusto and it burned quickly and it was hard to stay lit. I have ordered from Thompson before and the cigars were amazing with great flavor.”

Helpful Report

Posted 3 years ago

“Have used 15 years. Placed usual $200 order on May 28 and paid extra for 3-5 day delivery. Called them 10 days later asking where is the order. They told me it was held up due to an AR from 2019. Asked them how can this be? You have my CC on file and I approve the amount you tell me. Got no where, and asked for a manager. Same results. Already placed a $200 order with JR cigars. Good by Thompson. You lost a long time customer.”

Helpful Report

Posted 3 years ago

“I have been doing all my cigar purchases with Cigars International, and was told to try Thompson Cigar. Horrible experience so far. Placed an order last week, and the website shows processing, and customer service does not respond to inquires. I would have had my cigars by now if I had used Cigars International.”

Helpful Report

Posted 3 years ago

“Ordered a few cigars March 21st. They were on a 30 day backorder, fine by me. 2 months later, no update, no communication, no update in status. I expect my cancellation process to be as smooth as my 2 month wait.”

Helpful Report

Posted 3 years ago

“Fake Advertising. Tried their sampler promotional offer. $29.99 for cigars and humidor. Ordered online for total $39.99. Received an email confirmation and link to track shipping. It has been 28 days and nothing further. When I called they said it is back ordered and could be 1-3 months. But they also said they cancel orders if not available in 3 months. Suggested a different sampler that was in stock for $79.99. I received the same offer in the mail again today! This is just false advertising to get people to go to their site. Waste of time. Use a local shop!”

Helpful Report

Posted 3 years ago

“Terrible customer service. I ordered from them, and needed age verification at 64 years old. I was a previous customer?? Sent them a pic of my driver's license, and then they just cancelled my order. POS company. Use JR cigars.”

Helpful Report

Posted 3 years ago

“Ordered cigars on April 03 with 4-5 day shipping... waited a few days and never received a confirmation email. Emailed them on April 13 asking about that status because the website still said "processing" and the tracking number from the post office said they hadn't received a package from the vendor. The first rep told me to wait until the 16th to see if they arrived. After the cigars didn't arrive on the 16th i asked again. Didn't hear anything back until the 18th and the Thompson Rep told me their was a problem with the shipper and that they would file a dispute. Then 1 minute later I received a confirmation from Thompson confirming my order from the 3rd. Then when I asked that it was an odd coincidence they confirmed the order while blaming the shipper they changed their story and said the cigars where on back order and that some of my stuff was on the way. The next day I got a email saying they had finally shipped from Thompson but of course no tracking email from the Shipper. Its the 20th and I still haven't received my order and of course when I've asked for a refund they didn't even acknowledge the question. Terrible company to do business with and the Reps are not genuine or honest.”

Helpful Report

Posted 3 years ago

“This is the worse company you will ever deal with. I ordered cigars in 2019 paid for expedited shipping UPS did not deliver it showed on there website still in transit for 30 days, I asked the company to issue refund they said we will not issue refund and I had to dispute with credit card company. I gave these guys second chance ordered cigars on 4/8/2021 and paid for 3 day shipping I called them on 4/13/2021 on an update for the delivery operator said order was on hold because of the previous issue, I did not receive any email that their was any issue. Worse company do deal with”

Helpful Report

Posted 4 years ago

“Cigars were satisfactory. Generally, I think the product to price is a little better at JR Cigars, but Thompson sales can be good. It just depends on when I buy. For some reason I get a "use tax liability" statement on purchases from Thompson from the State of residence, but I never get those with others. Taxes are charged with all purchases I have made, so I do not understand why this just happens with Thompson. Makes me a little less likely to buy from Thompson.”

Helpful Report

Posted 4 years ago

“I used to love Friscos many years ago. They were super mild with a wonderful spicy flavor. Recently ordered 50 and they are harsh and a completely different cigar. The natural wrapper has a sweet taste but doesn’t offset the harshness. Very disappointed!”

Helpful Report

Posted 4 years ago

“Been ordering from them the past 6 months and never really had issues with them. The cigars I ordered were not stale or dried out and the pricing is decent for what you get. My only complaint is my ordered claiming it has been shipped 3 days before it actually ships out. Even then I still get my cigars within a week of my orders (I live in Alaska so its average time for any order up here). After reading reviews though, I will be switching to another company to avoid the issues others are having or have had.”

Helpful Report

Posted 4 years ago

“Absolutely the WORST product I have ever purchased!! Upon contacting customer service..their response insinuated I do not know how to properly store My cigars!!”

Thompson Cigar 1 star review on 12th March 2021

Helpful Report

Posted 4 years ago

“I tried to order cigars based on the price in the March 2021 catalog I was told that the price was a mistake and they would not honor the price in their catalog I asked to speak to a supervisor who called me back about 4 hours later again I was told they wouldn’t honor the price in their catalog and I was told they weren’t responsible for mis prints so I will never order from them again pretty pot customer service! I suggest you don’t do business with them!”

Helpful Report

Posted 4 years ago

“5 pack samplers what a joke every cigar is dry and cracks as soon as you cut into it or they split open as you smoke them. Totally dry stale tobacco. They lure you in with low prices so they can get rid of cigars that should be thrown out. I'd rather pay full retail for good sticks. I never have these issues with jr cigar”

Helpful Report

Posted 4 years ago

“This company is a JOKE! First they sent me a broken cigar cutter and when I sent it back I HAD TO PAY for shipping and they would only give me a $10 coupon that I could use on their site. So I decide to buy a pack of cigars and they were the WORST CIGARS I have ever smoked. They fall apart when you grab them and when you smoke them you end up spitting out the loose tobacco. I have noooo clue why they are still in business!”

Helpful Report

Posted 4 years ago

“What a scam. Company seems ripe for a dtpa class law suit. Not sure what state they are based in but they are scamming clients every day.”

Helpful Report

Posted 4 years ago

Thompson Cigar is rated 1.4 based on 290 reviews