“🌟 HORRIBLE SERVICE FROM THRD – AVOID AT ALL COSTS 🌟
Order Number: 36501
I am beyond disappointed with the service from THRD regarding my recent purchase of a Calvin Klein jacket. While I trusted the CK brand for quality, this experience has been an absolute nightmare, thanks to THRD's ineptitude.
The jacket’s color transfers onto my skin even after I followed all the care instructions, including a cold wash before wearing. This is unacceptable for a product at this price point!
What’s worse is THRD’s shameful customer service:
Dismissive attitude: They claimed the product was “authentic” and refused to take responsibility for the defect.
No resolution: Instead of helping, they gave excuses and brushed off the issue entirely.
THRD, if you sell high-end brands like Calvin Klein, you need to stand by your customers. Passing the buck and refusing to assist is a pathetic excuse for customer support.
⚠️ To anyone considering ordering through THRD: DON’T DO IT. You’ll be stuck with faulty products and a company that doesn’t care.
This experience has left me furious and cheated. #THRD”
“I ordered a product described on the website as a "Cozy Knit Set (3 Pieces)," which was advertised as high-quality knitwear made from soft, breathable, and cozy materials suitable for lounging or casual wear. The product description emphasized premium craftsmanship and a stylish design, with images that reinforced the expectation of a luxurious knit fabric.
However, what I received was entirely different from what was promised. The product was made of cheap synthetic polar fleece, which is uncomfortable, low-quality, and does not resemble the advertised knit material. Additionally, the set I received lacked the aesthetic and design quality shown in the product images, falling far short of my expectations based on the advertisement.
The website also promised timely shipping, but the item took significantly longer than the advertised timeframe to arrive. Furthermore, the refund policy stated a 60-day window, and I reached out to the company within this timeframe to request a resolution. Unfortunately, my attempts to contact them were ignored, and I did not receive any response or support.
Overall, the merchandise I received does not match the product description or quality advertised, and the company's lack of response further adds to the misrepresentation and poor customer service.”
“I received no response from the company to start the return process after contacting them 3 times. The item I ordered was poorly made and sized badly. Will never order from them again”
“Read the reviews. I wish I did. I never used the service. And asked to cancel via email to their customer service email immediately after they billed me. They never responded, and continued to charge me. For three months I kept trying to ask them to cancel. And, they continued to ignore and charge me. When I finally got them to cancel, they told me they can't refund my money as their subscription terms and conditions required me to cancel inside my account rather than via email. (Which no one told me at any point. Or even responded at all for that matter) I agree with another reviewer that this should be illegal as they are registered in the UK and drop shipping from China. Secondly, their policy is also not very 'legal' according to US laws. When you ask them for help, they say that is up to customer to handle in their own account. Buyer beware.”
“TOTAL SCAM. I ordered a sweater from their site. They sent a COMPLETELY different item. There are no instructions on how to return your order and when you email them, no response. I have been trying to reach some one for a month, so response emails. DO NOT ORDER FROM HERE.”
“Unfortunately I purchased the wrong item. I returned it the following day and was told there was no exchange, refund or credit note. 40 euros wasted. No apology that they couldn't do anything just straightforward 'no return'
Extremely pricey for their goods”
“Ordered with Klarna but order refused after a week of waiting apparently my name isn’t on the card because Klarna is so they can’t validate you having a address under this name avoid if using Klarna or zilch it’s too much stress”
“I ordered shoes from thread explaining I only wanted a size 10.5 and was told not problem. Once I received confirmation it shows size 10. I asked for cancellation and refund only to have thread ship anyway 4 days later / poor business practices and no customer respect in regard to your requests.”
“A complete "clown show". They sold me on a matching outfit, then cancelled half of it. Then have been delaying the shipment of the rest for almost 2 weeks. Clearly they are selling items that they do not have in stock nor do they have the ability to actually fulfill their orders. I rarely dress up and I needed this outfit for an event in early February. I thought if I ordered it late December it would not be a problem. Well here we are at the middle of January and nothing has even shipped.”
“Refused to refund even though security tag still attached, packages sent open as if taken from a mannequin, and later than when the “clothes will be delivered.” Dispute resolved by my credit card company because their customer service is awful. Next time I’ll order from the supplier directly.”
“These people are parasites. They don't hold stock, they just order it from the original source, so save yourself time and go straight to the source. I have now been waiting 2 weeks for a jacket, still no sign, just keep getting delay after delay emails. What a shower of twats.”
“Placed order for goods that were originally priced at £195 reduced to £156. Then just found out they are refunding because they were out of stock (but there not) there back on sale for £195 but the won’t process order. Poor service do not shop here”
“My clothes were never delivered and I don’t believe ever shipped, because i had not one, but two separate orders that never tracked further than “waiting to be updated by the courier.” this whole place is a scam fueled by fake reviews and as soon as i can figure out what legal agency to speak to, i will be.”
“This is not a good honest shop. I bought a top and they sent a different one that was cheaper then on phoning back I agreed to keep the top but for them to give me a code with the discount on. They did that but now I’ve come to use the code guess what!!!!!! No discount! Very bad service don’t trust!
I did email to ask where they discount was no reply”
