“I recently had the misfortune of dealing with Tide Bank, and I must say that it has been the worst banking experience I've ever encountered. Here's a breakdown of my grievances:
Lost Card and Unhelpful Response: After reporting my lost card, Tide Bank's response was far from satisfactory. When I discovered unauthorized transactions on my account, including a payment of £11, the bank was reluctant to assist me in recovering my money.
Lack of Transaction Notifications: Unlike other banks that offer transaction notifications, Tide Bank does not provide this essential service. It's vital to receive immediate notifications for card payments to ensure security, and Tide's absence in this regard is concerning.
No Direct Debit Notifications: Tide Bank also fails to inform customers about direct debit notifications. This lack of transparency can lead to financial surprises and disrupt budget management.
Poor Customer Service: The customer service experience was nothing short of frustrating. When attempting to raise a complaint through their messaging system, I had to endure an excruciating wait of nearly 48 hours for a response. This level of inefficiency is unacceptable.
Blocked Money Transfer: Tide Bank's system issues caused them to block a transfer from a company that had paid me for my work. This incident resulted in a two-day delay before I could access my hard-earned money. The explanation offered was simply that it was a system problem, which left me dissatisfied and inconvenienced.
In conclusion, I strongly advise others to steer clear of Tide Bank. My experience with them has been nothing but frustrating, with a lack of support for lost cards, inadequate notifications, and abysmal customer service. Additionally, their system issues can result in substantial delays in accessing your funds. There are far better banking options available that prioritize customer satisfaction and security over Tide Bank's subpar service.”
“Terrible customer service, paused my account for no reason and have been withholding my money and do not reply to thier chat which is the only way to contact them, STAY AWAY FROM TIDE!!!!!! worst bank”
“What a complete joke of a company. You are charged money… TO TRANSFER A BALANCE IN… you open an account and pay 20p for every transfer. Given that Starling, Monzo and other mainstream banks do this for free, why would anyone bank with Tide.
Poor security protocols, wayward transactional fees and slow processing times are a number of reasons to avoid Tide.”
“Criminal. Froze my account for no reason
Then asked for loads of info
I supplied everything
And then decided to close the account anyways
Not been more than a month and they are not sending my remaining balance
I dont know what to do
Please someone help
I need the money for my small business”
“I can't put into words my hatred for this company. They paused all of my business accounts for no reason other than "to review them" no warning, no timescale and despite providing every piece of documentation they wanted and much more besides showing every single transaction was legal and legitimate they close the accounts with no explanation.
I've lost business, customers and credibility through their completely pointless actions.
AVOID AT ALL COSTS”
“This bank is basically just a professional scam... Avoid at all costs. Have trapped my money with no answers or explanations for many days, cant talk to anyone”
“Blocked my account with no sufficient reasons. I have suppliers to pay. I have nothing in my personal account. Keep replying saying someone will be in touch.”
“Appalling Service... my account has now been out of action for 40 days and i cant get to my money. Despite numerous messages and requests for a call from a manager (which I still haven't had), It's still not resolved.. Simply get the same useless rabbited responses from nameless individuals.. no customer service.. No care... nothing at all…”
“DO NOT USE THIS COMPANY.
This is got to be the worst company to deal with. Keeps freezing my account for no reason. Staff have not got a clue what to do. You mail them and they take all day to get back to you but they do not help you.”
“I opened a business bank account with Tide in March 2023. We received our customer invoice payments into our account without issue for around 1 month, at which point Tide "temporarily paused" the account with a balance of £27k. This prevented any transactions from being made or received and halted all our cashflow.
The business could not process refunds, could not pay its own invoices or suppliers and £27k is a large sum for a small business to have frozen. Tide cited regulatory checks and procedures that they were required to perform and requested supporting documentation, which was provided.
It has now been 53 days and the account still remains "temporarily paused".
I have complained to Tide's complaints department, who actually upheld the complaint and offered £100 in compensation, however the issue was not resolved and the account still remained paused;. I have now submitted a complaint to the Financial Ombudsman Service as I have nothing but unhelpful "I'm sorry we do not have an update" responses from Tide's Customer Service.
If you are a small business, learn from our mistake and avoid Tide like the plague.”
“Go woke, go broke
Politically motivated and anti-free speech. Possibly woke. They cancelled @triggernometry bank account. with no warning or reason given. Will retract this review if Tide make a full written apology. Going woke has caused many companies and some banks in the US to go broke. Your money is not safe with Tide.”
“Tide Platfom Ltd ( FRN: 900843) is not a bank, it is an e-money institution. So an money with Tide is not protected. https://www.fscs.org.uk/check-your-money-is-protected/
They are known for freezing funds indefinitely using loopholes, as well as simply closing accounts with no explanation or reason whatsoever.
Do your research before falling for this scam.”
“Evil people who ban those they perceive as political enemies. Absolutely spineless cowards who have no concern for the average person and prefers to lick the boots of the woke and the elite.”
“I'm also a victim of their terrible services and I had a lot of funds stuck in there and it was so frustrating until I came in contact with an Investmtent Security firm which helped me track & recover my lost investments after filing a case with them.If you have a similar case you can reach me via email maybe you could also get some help.[jasminepecker @gmail]”
“Absolutely disgusting, they caused more damage in 24 hours to my business than , it taken 24 months to get going, there communication skills are terrible, they should be shut down, my account is frozen, can’t get anyone to explain or to give any advice, do not use at all. re account in name of mccallum and sons account number 17316602”
“We were about to launch our business today but TIDE have over-stepped the mark now by locking out customers, HOW? By blocking your current app, with a message saying you can't log in unless you update (You also can't use a laptop with Tide..Just one device which is your phone) Following your attempted update, you'll be then told to buy a new phone because their app won't work on your current phone (The one you've successfully used up to now) so we're now rushing around to open an account with another bank and to change details with companies house. I suggest TIDE have some serious problems they're not telling us about, or perhaps worse than this. I therefore feel that this needs FCA and Ombudsman investigation.”
“I been baking whit tide over year and completely regret. Terrible customer service whit lack of customer care. They are disrespectful aggressive when need to provide any informatiom. Misleading and false information provide. Neglected and ignoring emails and query’s. Very bad experience in general and for that reason my advice is AVOID.”
