“Getting sample tiles were effortless and the ordering process was simple. Due to renovation delays, I had to hold the delivery but their customer support were excellent in handling my needs, great company to work with.”
“Great experience, looking for very specific style of tile for a shower mosaic and found the perfect one in five colors!!! The tile was shipped right away and looks beautiful.”
“The Emporio Green 24" x 48" porcelain we ordered arrived extremely well packaged. I found no sign of chips or cracks, though since it was so well palletized we haven't opened the packaging as of yet. Tile Club shipped these large tiles standing on the long edge with well-planned support to protect it and prevent it from falling over. I could not see or hear any sign of damage.”
“The samples took a long time to come, and when I ordered the "real deal" I was a bit worried, but the order came in a very timely fashion. The tiles are beautiful and I can't wait to install them. I shopped every tile store in person and on line that I could find and Tile Club has by far the best selection and the best online examples of how their products look in different installations.”
“Ordering and delivery processes were both simple & straightforward. Tile arrived intact and just as pictured. Looks beautiful installed.
My one grievance- the way in which the tile had been “packaged” was concerning, to say the least. Even the delivery driver (3rd party, unaffiliated with tile club) was quite concerned that the tile would be broken and assisted me in unpacking and inspecting it upon delivery. I wish I’d taken better photos of the “packing job,” but I’ll do my best to describe it. We ordered just six boxes of tile. Some boxes appeared to have been laid flat on the pallet. Other boxes were propped-up against an EMPTY box, and the entire pallet was shrink wrapped. Being that these are extremely heavy 24” tiles, the empty box used in packaging was absolutely crushed by the weight of the tile, so the shrink wrap was completely loose; allowing the tile to move freely in transit. I was VERY pleasantly surprised that everything arrived intact, but I wanted to note this situation for your future orders.”
