Time For Paws Reviews

Name: Time For Paws
Rating: 1.51

1.5 Rating 162 Reviews

12 %

of reviewers recommend Time For Paws

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1.5

Based on 162 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Time For Paws 1 star review on 20th May 2024

Anonymous

Time For Paws 1 star review on 8th December 2023

Jacqueline Garbett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No reply re my undelivered pet food I ordered pet food for my dog on 18th Nov. Received email on 19th from a shipping company GFS with tracking no. but shows this is not the Company who are shipping! It appears being passed to Yodel to deliver, but 5days later tracking info still the same...I have gone into Yodel App and states 'will be with us soon' dated 19th Nov.!!! I contacted Yodel who have advised they are still awaiting my order from Time for Paws Yodel have only received their booking details(reason why I have tracking no.) Yodel advised to contact suppliers immediately. I can't buy locally, have to by online, as dog has stomach problems and food is running out. I have sent 2 internal emails to Time for Paws ...but as NO tel.no. for this company and no reply to my internal emails ..I am stuck..disgusted!!@”

Helpful Report

Posted 4 years ago

“We used Time for Paws on several occasions and have been really pleased but this time we still havent received our order or any response to our emails? I hope they are still trading.”

Helpful Report

Posted 4 years ago

“Terrible service, got messed about with delivery, had to buy dog food elsewhere as a result. Goods eventually turned up too late and rejected them as a result. Trying to get Time For Paws to arrange collection of rejected goods is fraught with lie after lie after lie. DO NOT USE THIS COWBOY OUTFIT!”

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Posted 4 years ago

“Great service and helpful staff would use again , recommended”

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Posted 4 years ago

“Terrible experience - dog food ordered 20 August, not received and still waiting for a refund 14 September. Unhelpful customer services so buyer beware.”

Helpful Report

Posted 4 years ago

“Sent me the completely wrong food without any notification, more expensive than I have ever paid but it was out of stock at my usual suppliers, showing they had stock at this company so ordered from them. They have sent completely the wrong food no explanation or notification would never use this company again.”

Helpful Report

Posted 4 years ago

“Fast and efficient service. Well packed. Recommended.”

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Posted 5 years ago

“Terrible customer service bought Hills Science Plan Stomach & Skin Dog Food and my dog developed bile sickness and poop and smelly wind so I contacted hills directly and got a reference code then called you the woman on the phone finally answer after a 25 minute wait on hold to be told they would need a email and to contact Hills I contacted Hills and they said a reference code was all was needed for a refund or replacement and that an email was not needed but they would send one to you anyway Given the Hills Promise this should of been accepted my reference number yet I was met with nope not helping you Will never use this company again as I'll probably have a vets bill now on top for my poorly dog”

Helpful Report

Posted 5 years ago

“Wrong item sent. Dpd did not turn up to collect. Was told i would recieve replacement next day with dpd. Has apparently been sent via yodel. Company do not actually have stock. Supposedly in today then I have to wait for delivery again. Shoddy amateur service. Would give 0 stars but not an option. Would not use again”

Helpful Report

Posted 5 years ago

“Dismal service. Sent out wrong product and now expect me to wait in all day for a courier collection or send it back at my expense and then (at some point hopefully) be reimbursed for the postage. The item is 6kg and will cost a fortune to return. I asked why they cannot provide a prepaid option and was told point blank "we don't do that". Am now stuck with £50 of food that I don't want because they are so unbudging on their policies even when it's them who have made a mistake. A manager is supposed to call me this afternoon to discuss but I'm not holding out much hope having taken 4 days to get hold of someone initially by phone after multiple attempts and long delays being told I am 3rd in the queue which never seems to change. Avoid!”

Helpful Report

Posted 5 years ago

“Rubbish! Placed an order of dog food. I received a dispatch note from Yodel. So was waiting patiently for a week. Nothing arrived, so I sent an email asking where my package was. The reply I got was a less than caring apology that my item was out of stock and discontinued! So do I want a completely different product or a refund? They only informed me that they have taken my money for an out of stock product because I chased them up! Still awaiting my refund. Don’t bother with this unprofessional company”

Helpful Report

Posted 5 years ago

“Absolutely useless, they use Yodel for delivery who don't even attempt delivery. Customer service is rude and useless.”

Helpful Report

Posted 5 years ago

“Total disgrace - place £40 order for dog food, never turned up, and they just ignore emails. Had to open a Paypal dispute to finally get any response from them and still awaiting a refund....steer well clear of this shower”

Helpful Report

Posted 5 years ago

“Very Very slow delivery wood be quicker walking”

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Posted 5 years ago

“Ordered dog food, 7 days later received a weights bench!!! Emailed but no reply , rang and after 30 mins on hold finally spoke to someone who clearly couldn't care less and am now still waiting for resolution. DO NOT USE THIS COMPANY”

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Posted 5 years ago

“Is the company bust? They don’t reply to telephone messages or emails. Can anyone tell me what’s going on?”

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Posted 5 years ago

“im disgusted from their services. Ive bought 6 products, already waiting 10 days to inform me that SOLD more than they have in STOCK. They;'ve probably stopped more than 300 orders for different customers. You cannot trust this company. Also if you need ti contact them take a day off because minimum waiting on the phone is 2 HOURS !”

Helpful Report

Posted 5 years ago

“Forget these idiots and buy elsewhere. They never answer the phone, completely ignore emails and take absolutely forever to deliver your order. Total rubbish”

Helpful Report

Posted 5 years ago

“This company is a farce endless phone calls never answered emails ignored my order for dog food was £60+ and I still haven't got it, it is now in the hands of Pay Pal to try and get my money back. Do not be tempted to use them, It was my first time and will certainly be the last.”

Helpful Report

Posted 5 years ago

“Dont waste yopur time with this company. Not going over issues but there are many and believe me by avoiding using this lot”

Helpful Report

Posted 5 years ago

Time For Paws is rated 1.5 based on 162 reviews