Timpson Reviews

Name: Timpson
Rating: 2.58

2.6 Rating 290 Reviews

39 %

of reviewers recommend Timpson

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2.6

Based on 290 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

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Timpson 1 star review on 19th November 2024

Anonymous

Anonymous // 01/01/2019

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“Extremely rude and aggressive member of staff at Timpson based outside Sainsburys Purley Way Croydon. I made an enquiry for a iPhone screen repair however, after receiving such disgraceful customer service I decided to take my custom elsewhere.”

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Posted 4 years ago

“I was upset and shocked by the extremely rude way I was treated by the engraver in Timpson's on Kingsway, Holborn, London. Was this prompted by sexism, ageism or was he having a bad day? (It was just after 8am, so I'm not sure about that). Timpson has lost my custom.”

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Posted 4 years ago

“The Timpson outlet at Morrisons, in Dumbarton is first class. The gentleman in charge here is excellent, very professional, and helpful. A pleasure to meet people of this high calibre today. Would highly recommend to all.”

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Posted 4 years ago

“very bad service, rude and disrespectful workers. I put things to wash and when I went to get up they only gave me two instead of three items that I left to wash. I noticed that my things were poorly washed or I don't even know if they are washed because they remained dirty. The answer they gave me is that they are not responsible for cleaning things now I ask then what is the laundry function? I paid £ 20 for nothing. the employees were extremely rude I do not recommend this company to anyone. timpson Bradley Stoke -30/10/20”

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Posted 4 years ago

“Took my Loake boots into the Gainsborough store for a complete re-sole. He fitted new leather mid-soles, new cork, new shanks and did beautiful work stitching Dainite out soles to the Goodyear welt. A perfect job for a lot less than Loake wanted for doing it. This guy is a true professional and I will be giving him more custom in the future.”

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Posted 4 years ago

“Burns precinct Kilmarnock manager went above and beyond first class”

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Posted 4 years ago

“Kam at handforth dean did a good job reparing my boots at a reasonable price. Nice chap good service”

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Posted 4 years ago

“Chandlers Ford, Eastleigh branch brilliant. Had some old boots that were seemingly irreparable but the guy in the store went over and above what he needed to do to get them repaired. I was thrilled with them!”

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Posted 4 years ago

“Don at Chadderton provided a fantastic service on my watch and was so friendly and welcoming. Will be back!”

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Posted 4 years ago

“Joe, at Tesco Potters Bar, is first-class. Nothing is a bother and he is so professional and, without question, is a credit to Timpson. Timpson are lucky to have Joe who is such a dedicated and professional employee.”

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Posted 4 years ago

“I wanted the battery replaced on my key fob and was told it can be complicated and people often mess up when doing it themselves. Any way I was quoted £14.95 so I agreed as I didn’t want the key not to work and couldn’t unlock my car. It took the man maximum 2 minutes to put a £1 battery in it. I got home and thought I would replace the battery in my identical spare key and it took me 30 seconds.”

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Posted 4 years ago

“Glasgow union street Here is the thing I was shocked by the rudeness of the annoying little tool I spoke to. I went In and asked to make sure they did pictures for a passport. He said to me yes, and to make sure I'm keeping myself right, I asked the guy what about my mask, in a sarcastic tone the little maggot said to me, " you need to take your mask off" in a sarcastic tone, leaving me feel small totally”

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Posted 4 years ago

“Timpsons lost an All Seasons king size duvet of my fathers that was originally purchased from John Lewis. Despite the claim being made due to Timpson's incompetence they refused to give a settlement that would enable my father to replace his duvet with a comparable product as we were unable to produce a receipt. When you leave your items this isn't made clear. Only once you claim is it requested but still there isn't mention that it will affect any settlement offered. It was difficult to find a receipt when the duvet had been purchased by my recently departed mother but this is of no concern to them apparently. The 'customer care' lacking at all levels. Word of warning, don't leave any items with them unless you have a receipt. I'd recommend you go to a local cleaners where it is done in house and the possibility of losing your items less and the customer care is much better.”

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Posted 4 years ago

“Went to store no. 1111 at lyons farm, worthing on Saturday 14th June, was meet by a lovely young man (Luke) who was polite, and happy to help. Well done Luke. A very happy customer.”

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Posted 4 years ago

“Excellent service from the store in Fulham Broadway today. Good to see them open again. Always very helpful and polite.”

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Posted 4 years ago

“Timpsons at Sainsburys Tunbridge Wells - always polite, always helpful. Reasonable prices and excellent service.”

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Posted 4 years ago

“Thompson’s Ramsgate always the best. Thank you for a great job done on my boots.”

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Posted 4 years ago

“By providing a very helpful and professional service”

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Posted 4 years ago

“Fantastic service from the Warrington branches. I use the large Tesco branch (jewellery) and the Birchwood branch (watches) I put in a selection of jewellery (earrings and bracelet) to be repaired. They are sent to another branch, where you will receive a quote. You then decide if you want to go ahead. Excellent prices for repairs in comparison to high street jewellers. Only yesterday l collected my wedding ring which was re-coated, again excellent job great price. The staff are also very knowledgeable in respect of jewellery and watches. I wouldn't consider going to a Jewellers now, as Timpsons offer a fabulous service.”

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Posted 4 years ago

“Martyn did a fantastic job re-soling my shoes at the Hedge End Sainsbury's branch. Very quick and very efficient.”

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Posted 4 years ago

Timpson is rated 2.6 based on 290 reviews