Timpson Reviews

Name: Timpson
Rating: 2.57

2.6 Rating 292 Reviews

38 %

of reviewers recommend Timpson

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2.6

Based on 292 reviews

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Timpson 1 star review on 19th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Matt at the Stroud branch offered the greatest possible level of service; professional, friendly, engaging, thank you! The level of service Timpson offers is 2nd to none in my experience. Keep up the great work!”

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Posted 3 years ago

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Posted 3 years ago

“Timpsons are expensive but the guys in the Asda store, are great, friendly helpful and charming. (Bolton asda).”

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Posted 3 years ago

“Had a new key fob done not to the best standards and had problems with it opening my car door after a day or so . Took it into a differwnt branch and johnny (mobile manager) shotton branch went above and beyond for me today he replaced everything and left me the old one in case of emergencies .its people like him that make you come back again exellent customer service and dealt with it quite quickly .thank you johnny”

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Posted 3 years ago

“Hi, I want to report about refusing of service at one of your sites. It was Windsor Dedworth Tesco unit. I was refused to replace my battery on iPhone by your employee on 16:40 1st of October 2021. I ordered battery a week ago and got a phone call from you saying that it is arrived, and I could pop in anytime now. When I came today your guy told me that he never done this before and it will take him an hour to replace the battery and he does not have time to do this however it was 1 hour 20 minutes left to the COB. I asked him couple of times, but he refused to service me. I am not sure this is Timpson’s standard, and this is not my problem that your staff is not trained enough. It was the service your announced and you just lost money and a client. Please fix this and as for me I will never use Simpson again.”

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Posted 3 years ago

“I had a dreadful experience in timpson corstorphine Went into get passport photos. After two attempts to do this service that they advertised!! The very rude and unprofessional guy. Said sorry light in shop rubbish. Have reported this to employers before. But same problem still. Obviously I wasn’t happy. He then went of on a catalog of abuse. Saying wasn’t his fault etc. Ended with him telling me to get lost. Unbelievable service. Don’t go near”

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Posted 3 years ago

“I handed over my king size quilt, paid £25. When collected it was as dirty as when sent for cleaning. It did not even smell as it had been near any form of detergent. Two weeks on still awaiting to be contact with some form of explanation, let alone a refund. I am shocked.”

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Posted 3 years ago

“Excellent service from Richard and team at the Metro Center branch. So helpful really fast repair and great price.Highly recommend them.”

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Posted 3 years ago

“Not cheap, £13, two five lever keys cut at Broughton, on trying the keys found the shaft was bigger than the original. Following day took them and the receipt to Rhyl where the assistant was kind enough to make two new keys, but on trying these keys only one worked cleanly. Had other keys cut by Timpsons and come to the conclusion that keys are not their strong point. Too much mileage for useless keys.”

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Posted 3 years ago

“Dry cleaning by timpsons at Morrison in Dumbarton. Cost £26.00 for gents suit and ladies dress. Looks like all they have done is press them. They don't look refreshed and certainly don't smell fresh. Would not recommend or use again.”

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Posted 3 years ago

“We have just bought a house in Hayes London. A guy called Richard from Timpson put locks on all our internal and external house doors. He did a brilliant job. He was quick tidy and professional with all his work. We called him back to the house to do additional lock related work on several occasions. On every occasion his work was outstanding. Richard is a nice pleasant guy who’s a fantastic locksmith.”

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Posted 3 years ago

“I had to go into asda in Corby northants for key cutting service a man called patrick served me and was so helpful and polite I ended up getting my shoes heeled as well 😊”

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Posted 3 years ago

“I wish to complain about the service received in the Timpson at Tesco, Lowestoft. I was charged 29.99 for two car fobs to have their batteries changed. These batteries are roughly £5 online for five. I phoned your employee afterwards because I thought I must have been overcharged but he said this was the price he charges for fitting them. It is very over the top and he should have warned me beforehand that it would cost this much. He could have just sold me the batteries as the fobs are very easy to access. Given the branding of your company, it never occurred to me that being ripped off would happen because your CEO seems such a nice man. Sadly, this one employee has really put me off from using that particular branch again and I was a good customer. I have had five pairs of shoes repaired and fifteen dry cleaning visits in the last six months so I definitely don’t deserve treatment like that.”

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Posted 3 years ago

“OUTRAGEOUS PRICE TO REPLACE A SWATCH WATCH BATTERY I had to pay £18.95 for a 2mn simple battery replacement for a swatch watch at the Wimbledon bridge branch. That makes it a whooping £568 per hour of work (I would guess the cost of the battery itself to be around £5). The swatch watches are straightforward to change as you even do not need to open them to access the battery. It is FREE when you do it at a swatch branch office...but you need to find one near you. Avoid changing Swatch batteries at Timpson!!”

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Posted 3 years ago

“Took my vintage Dunhill watch to Enfield Town Centre branch for replacement battery. Couldn't believe it only cost £22 - use to paying 4 times that and now I know why. Less than a week later the watch has stopped and the glass has condensation. I am spitting up. I'd rather someone had mugged me than this and the tool in the branch never gave me a receipt”

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Posted 3 years ago

“Timpsons, in Sainsbury car park, Stratford Rd, Shirley repaired my car key fob. The car dealer quoted £237 but Martin managed a successful repair for £50. Extremely helpful and patient in achieving a great result.”

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Posted 3 years ago

“I visited your giffnock store within morrisons today. The assistant Mick who was filing in today was very helpful. He helped me to print out pics. He asked me if these were for anything in particular and if i required any frames. I explained my mum had passed away and we wanted the pics to go with her. He made the pics bigger in size, gave me a 2nd copy and did not charge me anything. Very understanding and a credit to your company”

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Posted 3 years ago

“Amazing sevice by Garry at Slough Branch he went out of his way to be such a help to me on getting the right present for my family. So good to have such customer skills well done such a nice man Jayne”

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Posted 3 years ago

“Timpson Beccles Asked for three keys to be cut did not work when I got home Went back later in the day as the shop shut at 6 o’clock I got there at 5:45 and the shop was already shut went back the next day had the keys re-cut still didn’t work when asked why the shop was shut the day before I was told he had to do his shopping He then continued to explain to me when he cut some keys for his own house they didn’t work either doesn’t restore a lot of confidence I won’t ever be using this store ever again Timpson at the Morrison’s Lowestoft had the keys re-cut all worked perfectly the woman was helpful and confident in her work”

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Posted 3 years ago

“Very unprofessional and very bad service. they sold me a life time battery replacement cover for my watch and now when i go to the high-street branch in Hounslow to replace the battery they are saying they have to send it to the workshop, it only takes 5 mins to change the battery then and there which they did before. They want to avoid replacing the battery on the policy.... also they they warn may be they have to replace seals etc at the workshop even if i don't want to do that so they can charge me arm and leg. the simple message is Tompson are not honouring our obligation to replace the battery under the policy they sold me!. Avoid this rogue company.”

Helpful Report

Posted 3 years ago

Timpson is rated 2.6 based on 292 reviews