Titan Attachments Reviews

Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

4.4 Rating 26,608 Reviews

84 %

of reviewers recommend Titan Attachments

4.4

Based on 26,608 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

800-605-7595

Email:

info@palletforks.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a fronthoe with a 12" bucket. Tracking never showed that it left the facility. Fedex freight delivered a pallet. It had the arm but there's no bucket. I called, chatted, and emailed support. chat and email helped none. Phone rep took a message and a supervisor called me back. "The bucket shows delivered", "It wasn't on the pallet", "yes it was", "No it wasn't", Let us check with the carrier and see if we can find it. "we'll call you back tomorrow". 4 days later. Nothing. I didn't buy insurance. Why do I need to guarantee that you do your job? If your order a multiple piece order, good luck. I ordered another bucket because i don't expect much more out of them. It hasn't arrived either. I wonder how many buckets I need to order to actually get one?”

Helpful Report

Posted 3 months ago

Hi. We sincerely apologize for the frustration caused by the delay. Upon checking, our support team has confirmed that all items were delivered. We understand your concerns and deeply regret the inconvenience this has caused. Unfortunately, once items are handed over to the carrier, we have limited control over the delivery process. We appreciate your patience. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“Very Displeased with Titan and Fed Ex. I will not make any purchases with Titan in the future very glad i purchased the shipping Security with Route. been 5 weeks 1 part of my order was lost and other part was horribly delayed and damaged. Damage falls on the shoulders of Titan. they do not package the product. they just slap a Fed Ex label on the raw product and ship with Fd Ex. which we all Know fed ex is far worse than UPS.. now i have been waiting near 2 weeks on a replacement and its been delayed and no idea where it really is.. Same scenario as last time.. Customer service was Helpful but this is not a good way to run a business. more care should go into the packaging and shipping method chosen.. I decided to try Titan over my other manufacturer i prefer and honestly it was a big mistake.. I won't make this mistake again..”

Helpful Report

Posted 3 months ago

Hi. We sincerely apologize for the issues you've encountered. We understand your frustration with the packaging and shipping process. After reviewing your order, we can confirm that a replacement was issued by Route. We appreciate your patience, and we're committed to improving our packaging and shipping methods to better serve our customers in the future. Please reach us at info@titanbrands.com if you require further assistance.

Posted 3 months ago

“The rake was milled at the wrong spec which caused the two primary pieces to be misaligned and therefore inoperable. After nearly two months of back and forth with customer service, a replacement was sent and the original equipment sent back. Quality control is questionable at best and if you are unluckily enough to deal with customer service, best of luck to you.”

Helpful Report

Posted 3 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 3 months ago

“I ordered the Adjustable Pallet Fork Grapple. Ordering was easy and shipping was quick, with great communication from the 3rd party shipping company. Before ordering I read the reviews for this product. Multiple reviews said the attachment screws were to short, not allowing you to tightly secure it to your forks. Second, there was no provision to secure the upright to the brick guard. Causing the unit to flop back and forth. Also before ordering I contacted Titan, which took several attempts through multiple methods before I got a reply, and asked if improvements were made to address these issues. I was told, yes. After I received the unit and attempted to install it on my forks, it was obvious that no improvements were made. I then contacted Titan, which again was a long drawn out process. Over a 10 day period I received several canned answers, with the final one being "there is nothing wrong with our product." I ended up spending several hours making revisions to make this unit work.”

Helpful Report

Posted 3 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 3 months ago

“Ordered the incorrect attachment, tried to call/ticket submit to get it corrected before delivery. Never received a call back, by the time they got around to contacting me product was delivered. Decided to just order an adapter (from another company) after reading there return policy (basically half the cost). After looking at the attachment, it is VERY poorly made. The welds look like a 12 year old did them. One of the attachment hooks was welded crooked. The hooks themselves are shallow in length. In general this company makes cheap products but has great online advertising. If you actually check some farm/construction boards not associated with there site you will see true feedback on there products.”

Helpful Report

Posted 3 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 3 months ago

“Shipped product lose with no protection. Arrived damaged and after many emails and phone conversations and being hung up on or disconnected they refused to return item and issue a new one.”

Helpful Report

Posted 3 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 3 months ago

“I can’t rate it because it is not here yet I can rate the shipping tho. This was one order from Tatan and showed up at the freight forwarder in three different shipments. One fork. Then another fork. Then the rack. Because the barge only ships once a week I got two forks so far and still no rack. There was no hi t that this order would be shipped on 3 separate fedex deliveries.”

Helpful Report

Posted 3 months ago

Hi. Thank you for your feedback! Upon checking the status of your order, it looks like all items have now been delivered. We hope that you are happy with the products you received. We understand the confusion with the separate shipments, and we apologize for any inconvenience caused by the staggered deliveries. Please reach us at info@titanbrands.com if you require further assistance.

Posted 3 months ago

“Ordered a scratch and dent forks, they were missing the T bolts. Titan gave me the forks for free. The debris forks without the T bolts are scrap iron. Titan will not sell me the T bolts required, saying they are out of stock for months now. This is sad when I say buy Chinese debris forks instead of Titan The Chinese include all the parts, something that Titan does not.”

Helpful Report

Posted 3 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who informed you that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please email us at info@titanbrands.com if you require further assistance.

Posted 3 months ago

“Placed the order on Sunday evening for a 72 inch flail mower. I immediately sent an email saying I wanted to cancel my order. Monday morning also I caly saying I wanted to cancel. Giving me a hard time saying they're not sure they can cancel it might be too late. For your information Mech Maxx, Angry Bear over $600 cheaper than Titan.”

Helpful Report

Posted 4 months ago

Hi. Thank you for your feedback. Upon reviewing your order, we can confirm that our team has assisted you, and your order has been successfully canceled. We apologize for any confusion or delays you experienced during the process. We understand your frustration and appreciate you bringing this to our attention. Please reach us at info@titanbrands.com if you require further assistance.

Posted 3 months ago

“3 Point to quick hitch adapter: Heavily built, but has design flaws. Depending on direction of load on mounted quick hitch attachment, the attachment falls off. Bottom of unit has approximately 0.75" clearance (enough to allow springs to be compressed and top to unlatch). Very unsafe. Latch handles are not bent at the correct angle and hit adjacent weldment (functional but poor design).”

Helpful Report

Posted 4 months ago

“So far not happy at all. Item showed up and didn’t fit at all. Tried calling and the people on the phone couldn’t help me at all. Then it went to someone else that I have been email back and forth but now his email box is full. Right now I just want my money back. It’s truly unreal how long this is taken.”

Helpful Report

Posted 4 months ago

“2 times the product made it within 30 Miles of me and was shipped back. I have never had such a hard time getting a delivery. I have yet to receive my item”

Helpful Report

Posted 4 months ago

“Ordered a fork attachment for a tractor. The forks shipped from Mississippi to GA in 3 days. The frame is still not here and left from Tennessee. Not sure what sense that makes?!”

Helpful Report

Posted 4 months ago

“The standard duty stump grinder that I ordered arrived leaking hydraulic fluid. I contacted the company;they requested pictures of the attachment. Company determined from photos that the gear box was faulty. Refused to replace the gear box. Refused to replace the stump grinder. Refused to refund the $3,500 cost of the stump grinder. Worst customer service ever encountered. So embarrassed that they advertise heavy duty equipment made in America.”

Helpful Report

Posted 4 months ago

“I ordered a 3 point hitch attachment for my antique JD tractor. I received 1 part however have not received the 2nd part. I have been waiting for over 3 weeks. You said it was shipped! I called your help desk and waited until I was cut off. I feel like you need to figure out what is the issue and let me know. RS Cogburn 803-318-1874”

Helpful Report

Posted 4 months ago

“I have an open request with Titan regarding a 39” hay frame attachment I purchased, which was supposed to come with 43” hay bale spears. The spears are advertised as having 43” of usable length, as shown in the item’s image (measured from the front of the frame). This is a simple issue and should be easy to fix—just send the correct spears to resolve the problem. However, after a week and a half, five emails, and four phone calls, they sent another set of incorrect spears, which I now have to repack and return—at the cost of my time and fuel. Either no one is available to take my call (I’ve been hung up on after 20 minutes on hold, twice) or no one is available to respond to emails due to "abnormally high email and call volume", yet I placed my order a full two weeks before Black Friday. I wish I had just paid a bit more and dealt with a different company. I'm trying to spend money (I run a large hay business), but the atrocious customer support is a problem. Case numbers: 2323685 and 2321883 (there are two case numbers for the same issue)”

Helpful Report

Posted 4 months ago

“Delivery for this item was difficult to arrange and it came on a broken pallet with scuffs and scratches all down the attachment. Looks like it was dropped or dragged. Nothing was broken but cosmetically messed up. There was also a ziplock bag taped to it with nothing inside. Customer service from Titan didn’t seem to care. Wouldn’t order from here again.”

Helpful Report

Posted 4 months ago

“It wouldn’t attach to my machine. I was welded incorrectly at the adapter plate. I needed it for a hot job since I waited for over a month to get it I didn’t have time to return it. I had to cut it apart and reweld so I could use it. Not happy Gil”

Helpful Report

Posted 4 months ago

“Product did not fit. It was machined incorrectly which caused it not to fit on my machine. Kubota SCL 1000. Customer service was useless. The only people you can talk to on the phone don’t know anything about equipment. The person I was emailing couldn’t understand that it was machined wrong. Two months into the process of getting things resolved. Going to have a local shop modify it, but should have just sent it back at this point. If you happen to get one that is machined correctly, it is a solid piece.”

Helpful Report

Posted 4 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the refund. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 4 months ago

“Ripper that feeds wire/pipe is a joke . Its not heavy enough .... (junk)”

Helpful Report

Posted 4 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 4 months ago

Titan Attachments is rated 4.4 based on 26,608 reviews