Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Ordered a fork attachment frame for my JD 2305 that was listed as “scratch & dent” so I expected just that.. product that may have “scratch and/or dent”. What I received is product that should probably have been “scrap or rework”. The welds are absolutely gross (I own a metal fabrication company and would NEVeR let this piece out the door) and seeing that it is designed for lifting I really don’t think it should have been sold. Also, the attachment does NOT fit the machine coupler. The lower pin hole is missing by more than a 1/4” on the right hand side. The left hand side did go in the hole with a little coaxing from hydraulics. I wish I had better news to report. Quality aside , the purchase/sale transaction was easy to complete online and the item did arrive in timely manner.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Review of cat 1-2 3 point quick hitch. Shipped on time and no issues there. I had to squeeze/bend the top link brackets together in order for it to fit inside the implement top link connection on the first 2 implements I tired to attach. I feel this is poor quality control on maintaining specs for standard top links. The top link should use keyed pins instead of bolts since the user will need to move the top link hook up and down depending on the implement. I plan to switch. The lower hitch links barely fit inside my Bush Hog Cat 1 connection points. Also, one of the pins on the lever handle that locks the outside hitch point is bent and I will need to replace. Not sure if it came this way or it bent when I used it. Overall, I think I will be able to make it work, I would not recommend this product to others.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Couple of things. The order process was easy, however shipping was tough. Took quite a bit longer for the shipping co. (Saia) to actually deliver. Like 3 weeks longer..... The implement is not a great fit on the john deere loader, as was advertised. It does not sit flush on the loader, and will require some adaptations or removal of tines to safely use.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“I need to send it back. It doesn’t fit my old John Deere. Or exchange it for one that fits. I have sent pictures of my tractor, please let me know if you have one that fits. Please pick this one up. I can’t use it. It is a good bucket, it just doesn’t fit my tractor. Thank you so much. Nancy.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. We sent you an email on July 10, 2023, asking for the photos and videos but we have not heard back from you. Kindly reply to the email for us to further assist you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Overall for light duty hay hauling this plate will work. Frustrated because I still had to grind down the nuts on the spears to fit inside the mounting bracket. Welds were too tight to fit it in on both sides. I bought this plate after my first order from another company didn’t fit either from a design flaw. I paid more for this one to avoid problems and still had to adjust. Once I ground down the spear end connection, they work fine but delivery was delayed several times and caused me to use regular forks to move hay out of the rain.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“The package was horrible and the unit was not restrained at all turning the styrofoam blocks into thousands of BB sized styrofoam balls going everywhere. On top of that when delivered it was stood up on the shovel end and slid down on to our planter breaking it!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Freight was not timely. Wielding was very poor and substandard.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Already need to fix it.good thing I can.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“This attachment did not fit! The right side pin for the hook and pin is located a 1/4 in off and will not fit the loader. Working with customer service for warranty! Previously bought pallet forks and they work great.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and offered to fabricate the item to fit your tractor for a partial refund. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Well it shipped quickly, but it didn't fit. I needed a sledge hammer and a grinding wheel to get it "closer" but the pins are easily 1/4" off from where they should be. Not a fan. Would not recommend. I took pics if you want to see. It's bad.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Purchased a frame on a scratch and dent sale. More like scratch “Bent”. When advertised it should be more specific. I don’t mind buying used items but, net bent. Maybe a picture of item not one from catalog. Joe Crespi.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. I reviewed your account and found that you bought a Scratch and Dent item. Scratch and dent items, however, are not eligible for returns or warranty claims. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“delivered with no instructions when looked up the manual it was not very helpful at all”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if there is no manual upon delivery. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, https://3642276.app.netsuite.com/core/media/media.nl?id=25123368&c=3642276&h=lP2D5i8pFB6nvKYjqV9_5rUYgsHwFK23PeyuPue753h3KytV&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“The locking pegs don’t line up with the holes on the loader.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“wasn't clear enough whether it fit on tractor or attachment, so i bought one i didn't need”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not fit your machine. Your feedback will certainly be used to improve the product listing to ensure that our customers are not confused by the information on the item. In the future, I suggest you check the will it fit page before placing the order. Page located here: https://www.palletforks.com/machine-type.html. It has all the details for our attachment types. If your machine or loader model is not listed, you can check the photos to confirm if your loader is a match for our attachments. You may also reach out to the product team to confirm if a certain item will fit your tractor. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“shipment received damage and still waiting for replacement parts.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. Kindly reply to the email sent on June 30, 2023, for us to continue assisting you with the issue. You can also contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“No manual or video last gentleman did finally find help”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item arrived without the manual. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals for our products and make sure that every product we ship has a manual inside the package. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://3642276.app.netsuite.com/core/media/media.nl?id=24606252&c=3642276&h=f8ocbqD3GkDfoxMt-42MovuwXslF6V096DuHc85EJ_NMFrew&_xt=.pdf. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Incorrect forks shipped Too many emails back and forth to rectify the issues. It was simple and I had to send multiple emails with lots of pictures. Took too long to get the replacement forks....I still don't have them. FedEx return process doesn't work..doesn't recognize the package ID and Titan won't setup the pickup. BTW, your question of how quick did you respond is not a valid question.... you have 6-12 hours then jump to over a week. What about over 12 hours, but less than a week. Took a day or two.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The bale spears on the 3-spear JD Global bale attachment interfere with the global mount on the loader. so much so that the unit will not allow itself to lock into the Global mount. Had to shorten the threaded end of the spears to get it to lock-in. Conus 2 sleeves in frame are only 4" instead of 4 3/4".”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“There is a metal box around it - it’s welded I cannot unpack it I will have to hire another company to come and cut it out. Seriously should have been told that in advance”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Well I bought it online. Purchase was simple. Shipping was on time. Top of wooden crate broken up from shipping company but no damage to the parts that were on top. One of the lines wasn’t crimped properly and leak/squirted fluid everywhere when activating. Sent multiple emails and still have gotten no response. They were quick to blame shipping company due to box broken on the top. Line leaking was workmanship mistake. They have not done anything about my problem with a brand new leaking line out of the box.(video was attached to email so they could see the problem.) Could not use the bale grabber and it’s hay season. Very disappointed with service. Not sure I would recommend.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and asked you to file a claim through route. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews