Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“The delivery on my order was great ! However the forks my husband ordered are still not here and they were ordered the same day !! It was shipped in three separate shipments got the back plate and only one fork !”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Customer Service Representatives who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanattachments.com and we will be more than happy to assist you.

Posted 1 year ago

“Pallet Forks arrived late and damaged, haven't had time to assess the product usage do to bad weather”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Did not fit, when I questioned Titan or asked for some sort of reimbursement because some work would have to be done for these to fit, even though they were supposed to fit. I was told no on ever request. And since they said there was no defect. I would have to pay to ship back and a 20% restock fee. Also when they send you email telling you it has shipped, it's not true. Trust me it will be late after you get the first email telling you it was shipped. Has happened to me one to many times.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your concern about the fitting of the item and also the options that we can provide to compensate for the inconvenience. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“Item was lost in shipment had to be reordered after I identified it never arrived”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I was charged for expedited shipping but received my order a day later than free shipping would have taken. Customer service was terrible. Just a "Sorry for the inconvenience" email.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“I ordered mini skid steer flail mower it went on sale before I even received it and couldn't get the difference refunded by they told me if I returned it they would charge me $450”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.palletforks.com/hc/en-us/articles/360058089391-Price-Adjustment-Policy. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“No mounting hardware was included. Tried calling customer service. Gave up after waiting forty-five minutes. Bottom mounting pins are very difficult to find on line. Should haven't just bought the John Deere hitch.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The bolts to tighten the stabilizing bar tonthe forks were all over-tightened and then painted over so that I have yet to be sble to loosen them. Otherwise, the forks are good.”

Helpful Report

Posted 1 year ago

Hello, we apologize for any inconvenience and thank you for your feedback. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Wanted to love this. Price was right, but product shipped was not correct.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I looked into your account and found that you had already spoken with one of our customer specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 1 year ago

“Quality control was certainly lacking on my John Deere-style fork attachment. The top mounting hook was welded on crooked, meaning the entire attachment sits about 1/4 inch too high for the lower mounting pin to properly fit into the tractor's mount. Which means I am going to have to grind 1/4 inch off the lower mounting pin in order to get it to fit on my brand new tractor.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“As many reviews have stated I haven’t been able to put on my John Deere to skid steer adapter plate holes don’t align…I will need to grind our”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Customer service is unreachable for any questions.”

Helpful Report

Posted 1 year ago

Hi, we apologize for any inconvenience. I checked that you have contacted us and our customer specialists were able to assist you with the tax exemption request. If you have any pending issues that we can look into for you, please reach out to us at info@titanbrands.com so we can assist you further.

Posted 1 year ago

“The 72inch replacement blades fit. Thus the 2 stars. They were regular lawnmower blades though not heavy duty blades which came on my titan implement sgm72 finish mower. Stvwrnglr”

Helpful Report

Posted 1 year ago

Hello! Thank you for the feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“Order was placed directly through Titan attachments for a set of debris forks. The packaging looked a little rough by the time it arrived at my house. When opening package was missing some hardware. Not sure if the shipper was exceptionally rough with the package or it wasn't packaged securely enough? Contacted Titan that I was missing hardware and they responded to me. Told me they would follow up within 24 hours it's been 6 days now and I haven't heard from them. Not sure if I'll ever get the hardware at this point. The forks look well made and I'd give them four stars but being unable to use them they just sit on the ground. Shipment was quick but poor packaging, missing parts and poor communication killed their score on this transaction. Missing hardware request (1716653)”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I purchased a 7’ box blade on scratch and dent and received a CONFIRMATION email on Friday. Monday I received a cancellation email saying that it was no longer available. I called and tried to explain to them what the word confirmation means and that I fully expected to be sold one at the agreed price. They said they could not sell me a new one at that price but that I could get a 5% discount. I told them that they had no idea how much they would be losing in the future as I will not purchase from them again and I will let my associates know to do the same. We are all just numbers, customer service is dead, and that’s more than just here. KA”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback. We have verified with our Warehouse Team that this item is out of stock. We apologized if we canceled your order due to this as we won't be able to fulfill this order for you. This is an incorrect listing on our website (that shows in stock). We apologize for the inconvenience. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“This adapter is not designed correctly. It’s missing the supporting plate that would take the load off the tractor loader’s pin. Although I like Titan and all they offer when I called about this they offered no help and suggested I take it to a local fab shop to be fixed. This is not what I expected! Very disappointing.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and informed you that the one you received is exactly the one posted on our website. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Great product but not enough information in product specifications on fitment this would not fit my backhoe arm without modifications. Beyond that issue it’s well made and will be a great addition to my compact backhoe”

Helpful Report

Posted 1 year ago

Hello! Thank you for the feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“Some parts where missing”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who informed you that the hardware is currently out of stock. We can issue a replacement part for you but sourcing the hardware might take 60-90 days. To avoid further delay, we are offering you to purchase it locally and send us the receipt for reimbursement. You can also email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“The steel is week at the bottom where they cut the gaps for a skid loader to attach, it doesn’t fall completely perfect so my 2022 Kubota bent the lower steel a little bit.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Most everything I experienced with titan attachments, through the ordering of two pieces of equipment were positive. Until I discovered that the pallet forklift attachment sent to me was not the right one for my tractor. I contacted Titan and explained my situation to a woman name Maria. Maria was very polite and helpful and she acknowledged a few days back that the wrong equipment was sent to me. But I am now going on day three waiting for an "internal approval" to have the proper replacement sent to me. So while the equipment I received, I am very pleased with getting approval on the replacement of the wrong item sent to me has been dragging on, and I am in great need of this equipment for work with a tight schedule. I don't understand why when it was obvious to all parties that the wrong equipment was sent to me why it is taking me so long to get approval to have this situation rectified.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews