Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“My frame doesnt fit my tractor mount. Titan gave me permission to cut off and relocate or grind my pins so they will fit onto my tractor mount. I asked for them to just send me a replacement that would actually fit my tractor, that was denied. Then I had to send measuremments from the mast you sent me, which your team then admitted you placed the pins incorrectly. Then you said that all of your inventory would be the same as what I already had and would need modifcation. I would have thought you could make the repairs on one of the frames you have in stock and send that to me, I guess that wasnt an option either. Bottom line, you gave me a small credit to make the modifications myself, which of course you thought was more than fair, I disagreed and asked for more, and was told you couldnt give me more. I haven't had time to make the modifications as of yet, but I'm dissapointed with your customer service and less than impressed with your solution to my problem.”

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Posted 1 day ago

“I fell victim to their scam my delivery was never made , but thanks to BITCLAIM,NET I was able to retrieve my funds”

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Posted 4 days ago

Hi, we sincerely apologize for your experience with us. We will be more than happy to look into your concern so we can make it right for you. Unfortunately, we are unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.

Posted 3 days ago

“I purchased the 3 pt backhoe, the shipping was a nightmare. I had informed the shipping person it needed to be delivered on a box truck. It came on a semi truck. Had to unload on the highway and drag onto my property. The instructions were very lacking on assembly. They did not send a connector that would fit a standard PTO pump to connect the backhoe. I called Titan and the person said they were really not knowledgeable about the backhoe but felt like they didn’t need to try to help me. I have bought other products from them before but would not recommend again. “Sorry our product doesn’t work and we don’t care!!” That’s the feeling I’m left with.”

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Posted 1 week ago

“I received my 36" Tow-behind drum aerator with wheel kit and upon attempting to assemble it there were Defective part(s) that prevented the assembly. I immediately reached out to there Support team which calls are takin outside USA( that's a Fail) and to this day( 2 weeks later) I'm still waiting for replacement parts. I will never purchase from Titan again, horrible customer support.”

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Posted 2 weeks ago

Hi. We sincerely apologize for the inconvenience you’ve experienced with your Tow-behind drum aerator. Upon checking, we can confirm that the replacement parts have already been shipped and are currently in transit. Kindly monitor using the provided tracking number. Thank you for your patience. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 week ago

“I purchased the standard USA made frame and forks due to the lower weight, affordable price, and presumed higher build quality. While it does seem like a sturdy attachment, the assumption it would be higher quality turned out to be wrong. The paint is very thin and was likely already chipping prior to shipping because some of the spots are where they couldn’t have been damaged during shipping. The frame and forks arrived separately and unpackaged with no signature required so I could not refuse delivery as they just left them in my driveway. This resulted in significant cosmetic damage during shipping. At first customer service responded quickly and offered a 10% partial reimbursement. But soon after I discovered this was less than others got and the agent attempted to shift the blame to me for not purchasing shipping insurance on my end. Don’t fall for that scam, it is the responsibility of the retailer and its shipping contractor to ensure the item is properly packaged to prevent damage and safe shipment. Not the purchaser. After this poor customer service experience, poor build quality, and poor shipping experience I have decided I will not be patronizing Titan any more.”

Helpful Report

Posted 2 weeks ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the partial refund for you. We offer the option to purchase shipping insurance through Route at the time of checkout to protect your order if it ends up lost, damaged, or stolen. Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. We suggest you get the insurance but if you really don't want to, you have the option to remove it at the checkout page. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 week ago

“Very poor customer service. Will never order or recommend”

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Posted 2 weeks ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I checked your account and found that you had already spoken with one of our support specialists, who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 week ago

“Didn’t receive full order. Contacted customer service to get rest of the order. Still haven’t received anything”

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Posted 3 weeks ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 weeks ago

“Forks are great but STAY OFF THEIR MAILING LIST! They are spamming no less than 4 Emails every day! Absolutely ridiculous!”

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Posted 3 weeks ago

Hi. Thank you for your feedback! We apologize for the inconvenience caused by the email notifications. We’ll make sure to remove you from our mailing list right away. If you need any further assistance, feel free to reach out.

Posted 2 weeks ago

“Be warned. I ordered a pro series rack & bale spear. I DID NOT purchase shipping protection. It came with (2) 1’ pieces of cardboard on the top to protect it. That’s it. There were multiple deep scratches and grinder like rubs all over it. Contacted customer service and they blamed me for not purchasing shipping coverage. SAIA was the shipper. Already rusting all over the frame now. Good Works Tractors doesn’t ship their attachments this way !!!”

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Posted 3 weeks ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists, who assisted you with your concern and issued a partial refund. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 weeks ago

“The brand new forks are rusty and they dropped them on our front porch. Damaged porch. The frame is also scratched and damaged. Have emailed Titan 3 times and called once. Still waiting for resolution.”

Helpful Report

Posted 3 weeks ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 weeks ago

“Sup*reme*asset*7*@*gm*ail.*com Help me get my Investment back after my withdrawals were Blocked because of fraud.”

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Posted 3 weeks ago

“Part the the package got lost in shipping and had to wait a week for it the stuff that did arrive on time box was shredded and scratched all up”

Helpful Report

Posted 1 month ago

Hi. We sincerely apologize for the delay and the condition of the package that arrived. We understand how frustrating this situation must be. Unfortunately, once the items are in transit, we have no control over shipping delays or the handling of the package. However, upon checking, we can confirm that all items have been delivered. If you continue to experience any issues or need further assistance, please don't hesitate to reach out. We're here to help. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“It’s winter in Michigan! lol and Titan should know you do plow snow with my attachment! 😂”

Helpful Report

Posted 1 month ago

Hi, thanks for your review. Winter in Michigan can be intense, but with your attachment, snow plowing is a breeze! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 1-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!

Posted 1 month ago

“Service and delivery sucks.... I am still waiting on a delivery according to FedEx still sitting in Charlotte for 4 days... Each day they state scheduled for delivery 🤷🙆 If I didn't need the product soon I wouldn't have ordered it... My first and last experience with Titan... At this point I should be issued a full refund from someone.”

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Posted 1 month ago

“Don't order from this company! Every attachment comes damaged and trying to get help afterwards is a joke! Ordered a $200 attachment and they offered $19 refund due to it arriving damaged. So much for the birthday gift for my husband! This was the second attachment (different one) I've order that's arrived damaged.”

Helpful Report

Posted 1 month ago

Hi. We're sorry to hear about your experience. Upon checking, a replacement was issued. We strive to ensure our products arrive in good condition and will work to improve our service. Please reach us at info@titanbrands.com if you require further assistance.

Posted 4 weeks ago

“I purchased a pallet fork, unfortunately it was damaged in shipping. The company shipped each part without any packaging, wrapping, or in a crate. The equipment is heavy and was dragged, causing dents, paint chips, scratches, grooves, etc. They offered the following: I completely understand your concerns and truly appreciate your patience while we work through this with you. We always do our best to ensure items are securely packaged before they leave our facility, and I’m really sorry that the package was damaged in transit. Unfortunately, once the item is with the carrier, we have limited control over handling. This is why we offer Route Shipping Insurance at checkout, as it provides coverage for situations like this. That said, we still want to help and are offering a 10% refund as a one-time courtesy. This seems to be their standard response. In summary, either I took their offer or pay to have it returned and pay restocking fee.”

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Posted 2 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the partial refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 months ago

“Would not fit”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“Attatchment arrived with top hook welded crooked and was off by half an inch. It would not fit. When I contacted customer service they asked if i could get a local fabricator to quote a repair. I gave them the quote. They then asked for more pictures than I provided. I needed to use it so I had the fabricator start working on it. Customer service then contacted me and said since they did not agree with the quote they would only give me $65. Yes, $65 for a poorly manufactured attatchment. I would watch out for titan attachments. I will never purchase from a company this shady that would only offer $65 to re fab a thier defective part again.. Spend the extra $150 and get oem. It will at least fit.”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“I thought it was odd that I received the forks separately, but I found out why once the frame arrived. They tried sending me a customers return, and it was marked damaged by that customer and had an RMA attached to it. It was very obvious, the frame was bent, like a fork lift hit it at full speed and the cross bar welds broken… not to mention the multiple scratches in the paint… Anyways here it is, 3 days after I refused the shipment and 4 emails/texts to titan with nothing but an auto response. A very disappointing experience after spending almost $1500”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and issued a replacement. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 months ago

“The category 2 pins are the wrong size- larger than category 2 so they’re not usable! Very poor quality control! Will not be buying any other Titan products!”

Helpful Report

Posted 3 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews