Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.48

4.5 Rating 2,777 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,777 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It pains me to even leave one star. Ordered a Chiminea with expedited shipping for Thanksgiving. The piece did not arrive on time and it was severely damaged when it got here. We have since received two replacements, both of which were shattered upon arrival. Customer service is terrible and turns out they have 'no control' over the situation (per them). I now have about 250# of broken chiminea parts and they tell me I can do whatever I want with the broken pieces, but they won't schedule anyone to pick it up. I can get a refund, less the shipping fees (including the expedited shipping) of course- so now I get to pay 'extra' for something that I never received. Steer clear of Ash/Ember/Titan!”

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Posted 2 weeks ago

“I was very pleased with your selection of outdoor benches. I have been looking for a memorial bench for several months. I was so delighted with your selection and quaility. My many months search was finally over! Thank you”

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Posted 3 weeks ago

“My 21" Titan corten pit is nice. Zero complaints. Packing, shipping, customer service all top notch. It's built really well, free weighted lid! Price was 50% off. I wanted something that functioned like a solo we tried at the VBRO recently.. I think this one burns better. I wanted one more durable so you can throw a log at it. Check. It looks better than the stainless and throws more heat out. I also got the 24" grate and it's really beefy, with a solid 1" pole. Other companies nickle and dime you. This package was a deal!!”

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Posted 3 weeks ago

“Horrible customer service. I purchased a 32" wagon wheel fire pit grate on 11/6/24. It arrived & looked great when i pulled it out of the box. Within 2 days it was starting to rust. The entire surface is now rusted. I have reached,out to them num,erous times, both by phone & message and no one is addressing the issue. I will now have to dispute the charge with my credit card company. Obviously they do not stand behaind their products. I would never purchase anything from this company in the future.”

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Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 day ago

“Very satisfied with the whole process and I love my fire bowl”

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Posted 1 month ago

“I ordered the Sandhill chairs. Absolutely awesome! Extremley well built and sturdy chairs. You will need cushions! Can't wait for Ash & Ember to start offering them with the chairs.”

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Posted 1 month ago

“Happy thus far shipping was quick. Pit had a slit dent bottom side. But know problem i deal with it. Not sure i it was ordered from scratch & dent section.”

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Posted 1 month ago

“I’ve been buying your targets for over a year now. They work great.”

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Posted 1 month ago

“Would recommend. Wood is of high quality and it is easy to put together. I give it a top 5 star rating.”

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Posted 1 month ago

“Ordered a copper firepit. Arrived all dented and warped. Asked if I could be replaced and was told no I could file a complaint with the shipping company but I was just screwed from their standpoint. So 400 bucks wasted. I would never order from them”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 week ago

“Haven't yet used the asado but it was shipped and delivered super quick! It was easy to assemble and we can't wait to use it soon!”

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Posted 1 month ago

“THE WAGON WHEEL GRATE ARRIVED IN GREAT PACKAGING AND GREAT CONDITION! USED IT ONCE ALREADY AND IT IS GREAT!”

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Posted 1 month ago

“Purchased a fire ring. Been unable to use it due to a no fire burn in effect. Hopefully one day I’ll get to try it!”

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Posted 1 month ago

“I was excited to find Amber and Ash. I received the grate that I had been looking for for a long time for my homemade fire pit. Fits perfect”

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Posted 1 month ago

“Just got our new fire pit and can’t wait to use it, if our weather ever gets cool enough! Very solid construction that should last for many years of enjoyment!”

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Posted 1 month ago

“We give this fire pit grill as a gift and they absolutely loved it..!! The fire pit grill is very well designed and built..”

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Posted 1 month ago

“I purchased the 30” Heavy Duty Fire Pit Grate and I couldn’t be happier with the results. It arrived in good time and packaged very well. It’s solidly constructed with no flimsy hollow parts and has stood up to many fires.”

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Posted 1 month ago

“I have purchased a number of Ash and Ember products over the past year and have been extremely pleased with every one of them. The quality, workmanship and ease of assembling has been exemplary.”

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Posted 1 month ago

“Dry well made heavy duty bench and only a few parts to assemble.”

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Posted 1 month ago

“We are really happy with our new fire cauldron. Great quality materials and finish.”

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Posted 1 month ago

Ash & Ember is rated 4.5 based on 2,777 reviews