Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.48

4.5 Rating 2,783 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 13th August 2024

377

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The table and chairs I purchased are beautiful and beautifully made. Assembling them was much easier than I thought it would be. I would definitely buy from A&E again.”

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Posted 1 week ago

“Very happy with purchase. Great Quality.”

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Posted 3 weeks ago

“I purchased a cast iron fire pit from Ash & Ember which was delivered in early January of this year. My order cost $700 and was described as a durable cast iron fire pit meant to withstand all kinda of weather. NO WHERE on the product page did it mention rust or that the product would get weathered and unuable in less than a month. In just a few weeks, we noticed severe decaying of the cast iron and I reached out and they refunded me $50 of the entire purchase. We bought a cover and hoped that was the end of the rusting. After only 1 month of use, the fire pit became completely rusted and destroyed our patio tiles which we had to replace. I reached back out to Ash&Ember because we had to replace the fire pit and discard it given it is almost completely decayed. They said they would not let us return it or give us a refund even though it is not even 2 months old and completely decayed. Again, no where on the product page does it mention the potential for rust - it is described as a sturdy, all-weather, cast iron pit. They are rude and do not stand behind their products or customers. PLEASE take your money elsewhere for a more quality product.”

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Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our Senior Customer Success Agents who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 3 weeks ago

“Beware of this company! Ash & Ember is one of the worst companies I have ever had the misfortune to do business with. I ordered a teakwood chair, and instead they sent me an iron fireplace grill. They claim that I updated my order for a chair to include this grill. Their claim is ridiculous. First of all, I did NOT update my order. And secondly, since I already have a beautiful gas outdoor fireplace, I would never have any need for their grill. And thirdly, I think their wagon wheel iron grill is extremely ugly and something I would never dream of putting in my garden. At any rate, since they falsely insist that I did update my order, I will have to pay for the return shipping, which will be expensive because it's a very heavy iron grill. And additionally, they will charge me a re-stocking fee. I will never do business with Ash & Ember again. In my opinion, it's a very low class business that treats its customers with absolutely no respect. Buyer Beware!”

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Posted 3 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 months ago

“This has been the worst experience I’ve ever had with purchasing a product and dealing with customer service. If anyone is reading this, please explain to me how this makes sense. I spent nearly $700 on a fire pit and paid extra for expedited delivery so it would arrive in time for our housewarming party. Not only did it arrive over 20 days late, but it also missed the promised delivery date and failed to be delivered on three separate scheduled dates. Each time, I was required to be present, forcing me to miss work three times, yet no one showed up, and I received no calls or updates. After numerous emails and frustrating attempts to report this to both the delivery and seller teams, neither seemed to care. To top it off, they finally dropped off a nearly 200-pound fire pit on the street, expecting me—a 4'11", 120-pound individual—to carry it into my house alone. When I expressed my frustration and told them this was unacceptable, they still didn’t seem to care. I’ve attached photos for reference. This level of service is unacceptable, and I hope this matter is taken seriously.”

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Posted 3 months ago

“BS COMPANY”

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Posted 3 months ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.

Posted 3 months ago

“It pains me to even leave one star. Ordered a Chiminea with expedited shipping for Thanksgiving. The piece did not arrive on time and it was severely damaged when it got here. We have since received two replacements, both of which were shattered upon arrival. Customer service is terrible and turns out they have 'no control' over the situation (per them). I now have about 250# of broken chiminea parts and they tell me I can do whatever I want with the broken pieces, but they won't schedule anyone to pick it up. I can get a refund, less the shipping fees (including the expedited shipping) of course- so now I get to pay 'extra' for something that I never received. Steer clear of Ash/Ember/Titan!”

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Posted 3 months ago

“I was very pleased with your selection of outdoor benches. I have been looking for a memorial bench for several months. I was so delighted with your selection and quaility. My many months search was finally over! Thank you”

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Posted 4 months ago

“My 21" Titan corten pit is nice. Zero complaints. Packing, shipping, customer service all top notch. It's built really well, free weighted lid! Price was 50% off. I wanted something that functioned like a solo we tried at the VBRO recently.. I think this one burns better. I wanted one more durable so you can throw a log at it. Check. It looks better than the stainless and throws more heat out. I also got the 24" grate and it's really beefy, with a solid 1" pole. Other companies nickle and dime you. This package was a deal!!”

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Posted 4 months ago

“Horrible customer service. I purchased a 32" wagon wheel fire pit grate on 11/6/24. It arrived & looked great when i pulled it out of the box. Within 2 days it was starting to rust. The entire surface is now rusted. I have reached,out to them num,erous times, both by phone & message and no one is addressing the issue. I will now have to dispute the charge with my credit card company. Obviously they do not stand behaind their products. I would never purchase anything from this company in the future.”

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Posted 4 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 3 months ago

“Very satisfied with the whole process and I love my fire bowl”

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Posted 4 months ago

“I ordered the Sandhill chairs. Absolutely awesome! Extremley well built and sturdy chairs. You will need cushions! Can't wait for Ash & Ember to start offering them with the chairs.”

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Posted 4 months ago

“Happy thus far shipping was quick. Pit had a slit dent bottom side. But know problem i deal with it. Not sure i it was ordered from scratch & dent section.”

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Posted 4 months ago

“I’ve been buying your targets for over a year now. They work great.”

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Posted 4 months ago

“Would recommend. Wood is of high quality and it is easy to put together. I give it a top 5 star rating.”

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Posted 4 months ago

“Ordered a copper firepit. Arrived all dented and warped. Asked if I could be replaced and was told no I could file a complaint with the shipping company but I was just screwed from their standpoint. So 400 bucks wasted. I would never order from them”

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Posted 4 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 3 months ago

“Haven't yet used the asado but it was shipped and delivered super quick! It was easy to assemble and we can't wait to use it soon!”

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Posted 4 months ago

“THE WAGON WHEEL GRATE ARRIVED IN GREAT PACKAGING AND GREAT CONDITION! USED IT ONCE ALREADY AND IT IS GREAT!”

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Posted 4 months ago

“Purchased a fire ring. Been unable to use it due to a no fire burn in effect. Hopefully one day I’ll get to try it!”

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Posted 4 months ago

“I was excited to find Amber and Ash. I received the grate that I had been looking for for a long time for my homemade fire pit. Fits perfect”

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Posted 4 months ago

Ash & Ember is rated 4.5 based on 2,783 reviews