Name: TJ Hughes
Address: Hughes House London Road, Liverpool
Rating: 3.49

“Ordered an item on line for a birthday present. The item didn't turn up on the date it was supposed to so therefore i had to go out and purchase a new birthday present. I received an email about a week after the due delivery date stating that the order had been lost at the couriers and there was no more available. I then sent an email complaining about this to which i have not received any correspondence what so ever from them and it is now a week on from me sending so i am very disappointed. It would not have been too difficult for them to apologise for their error not mine. Paul”

Helpful Report

Posted 8 years ago

Hi Paul, Thank you for taking the time to write your review and for the feedback you have provided. We have been looking into this matter for you and can see the item that was lost in transit as our Customer Service staff member explained and your order was fully refunded. We do apologise again that we were not able to fulfil your order, as when attempting to replace the missing item, the stock was not available. Kindest regards, TJ Hughes

Posted 8 years ago

“Waited long time , and miss two items. Can't contacted the service!!!!!”

Helpful Report

Posted 8 years ago

Hi Yayun, Thank you for taking the time to write your review and for the feedback you have provided. We would like to take this opportunity to apologise for not fulfilling your order as promplty as we would have wished to - we have checked our system as can see that all items have since been delivered. We hope this has not deterred you from shopping with us in the future. Kindest regards, TJ Hughes

Posted 8 years ago

“I have not received my goods and no reply to my email”

Helpful Report

Posted 8 years ago

Hi Ann, Thank you for taking the time to write your review and providing us with feedback that we can review to improve our service. We have reviewed the order and will confirm the findings in an email directly to yourself. It originally appears that your items were returned to TJ Hughes as damaged in transit for which we apologise if this information was not relayed to you much sooner. This matter will be sorted for you promptly. Kindest regards, TJ Hughes

Posted 8 years ago

“Bought a halogen cooker and a slow cooker of ur website when they turned up halogen cooker was fine slow cooker broke tried ringing and getting no reply”

Helpful Report

Posted 8 years ago

Hi Lee - Thank you for taking the time to write your review and for the feedback you have provided. We have been looking into this matter for you and if you could contact the Customer Service Team on the website link “contact us” we can look to sought you a replacement. Kindest regards, TJ Hughes.

Posted 8 years ago

“It was awful I ordered two pairs of jeans and they didn't arrive. Phoned customer service who were no help at all. The whole service is terrible and I will be letting my friends and family know about the poor service. My family will not be shopping with your company anymore”

Helpful Report

Posted 8 years ago

Hi Peter, Can you please verify the order number for me (as the items you are discussing under the reference number given are not on it) and I can look to resolve this matter for you. I have used your email address provided to review any conversations with our Customer Service team but cannot seem to find any dialogues open or closed. If you can provide me with further information I can look to resolve this. Kindest regards, TJ Hughes

Posted 8 years ago

“Wouldn't recommend. Customer service is very poor.”

Helpful Report

Posted 8 years ago

Hi Deborah, Thank you for taking the time to write your review and for the feedback you have provided. We have reviewed your order and can see that it was dispatched from our warehouse within 48 hours of the order being placed and delivered in a timely manner. Upon reviewing your conversations with the Customer Service Team we can conclude that the disappointment caused was due to the Team not responding promptly to your email regarding the failed collection of the faulty item (to facilitate a replacement) – for this we would like to apologise sincerely. We have checked our system and can see that the replacement item was successfully dispatched 9 days after the original order was placed. We hope this has not deterred you from shopping with us in the future. Kindest regards, TJ Hughes

Posted 8 years ago

“my parcel didn't come and customer services were not at all helpful I will never buy from them again”

Helpful Report

Posted 8 years ago

Hi Christine, Thank you for taking the time to write your review and for the feedback you have provided. We have been looking into this matter for you and can see the item that was lost in transit has since been fully refunded. We do apologise that we were not able to fulfil your full order. Kindest regards, TJ Hughes.

Posted 8 years ago

“I ordered wrangler denims and wrong ones arrived. as promised the girl took a new order for them and sent me returns label to return wrong item. on receiving new item it wasn't ones I wanted either but couldn't be bothered with all the hassle of returning them so just kept them. when you order an item you should get the one you want first time not the third had I returned the second wrong lot. if id wanted stretch denims I would have purchased them in the store but due to the store not having ones I wanted I decided to order online which I wont be doing again. customer service agent I spoke to was really good but unfortunately warehouse staff sent out wrong item twice which is very poor service from my point of view”

Helpful Report

Posted 8 years ago

Hi Sheena, Thank you for taking the time to write your review and providing us with feedback that we can review to improve our service. Firstly allow us to apologise that you received the incorrect item twice - this will be a matter that we will look into to ensure labelling is correct in our dispatch warehouse and the correct description is offered on our website, this will be completed especially as this has occurred twice with the same item. We hope this matter has not deterred you from shopping with us in the future as we look to resolve this promptly. Kindest regards, TJ Hughes

Posted 8 years ago

“The website says that my nearest store is Preston and it was open when I wanted to go. Got directions and off I went........store closed years ago. What a waste of time and effort. TJ Hughes. Please sort this out”

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Posted 8 years ago

The store is located in the Fishergate centre and is open for business. If you need any further assistance please use our web enquiries page.

Posted 8 years ago

“The website says that my nearest store is Preston and it was open when I wanted to go. Got directions and off I went........store closed years ago. What a waste of time and effort. TJ Hughes. Please sort this out”

Helpful Report

Posted 8 years ago

Thank you for your feedback - Can you please confirm that you got this information off our official TJ Hughes website - under the "click here to find your nearest store" tab? Our Preston Store has the following address on our website: Fishergate Centre Fishergate Preston PR1 8HJ - If you could please advise we would happily look into this for you. Kindest regards, TJ Hughes

Posted 8 years ago

“Every time a new brochure comes out with daily news paper go on line to order items from brochure only to find they are never in stock, so please either only put items in brochure that you have to sell or stop causing trees to be chopped down.”

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Posted 8 years ago

Unfortunately some of our brochure lines are in store promotions only, we have not long launched our new website and products are being added daily to give our customers more variety to purchase. Please keep an eye for our new additions. Apologies for any inconvenience caused.

Posted 8 years ago

“Order 8 items. 3-5 days delivery promised. 2 items arrived promptly. Phoned 10 days later to enquire about the rest. Been told they are locating stock. Finally " shepheard light" arrived- only 1- not 2 as ordered. It was broken and incomplete. Shocking packaging to. Phoned up again. Was told to repack and take it to post office- the only option. I shop on-line to spare myself going to shops or post office. However - done that. Waited some more fore the rest to no avail. E-mail TJ Hughes to cancel the order. No reply. 4 more items arrived later. The "shepheard light" , as before, incomplete, 1 crook missing. 2 more items still not here. E-mail again about cancelling order for full refund. Heard noting as yet. Off to the post office once more to returned the rest. Help. Everyone- never ever shop at TJ Hughes.”

Helpful Report

Posted 8 years ago

We are sorry to hear that you have not had the best shopping experience with us. We have a variety of returns method dependent on the size/ weight of your product and allocate the returns method to match these dimensions. Once you goods have been received and processed onto our network your refund will be issued. May we take this opportunity for any frustration caused and would like to thank you for your feedback. This will be fed back to the relevant team tp improve customer service.

Posted 8 years ago

“I have not received my goods yet! i have emailed Hughs no reply . so service Bad...”

Helpful Report

Posted 8 years ago

Hi Mauereen, Thank you for taking the time to write a review, we are sorry to hear you received poor service from ourselves. I appreciate your feedback and we will look to improve this. Kind regards, TJ Hughes

Posted 8 years ago

“OMG I have never had such a bad online shopping experience . I placed two orders, the first for underwear which arrived with the security tags still attached. The package included a returns slip with a number to contact the Customer Service Team on 0845 605 1912 ( a discontinued number) After time spent trying other numbers and contacting my nearest store ( a 40 minute drive from my home) I was told to use a strong magnet!! My daughter eventually prised off the tags with a hammer and pliers. My second order placed on the same day was for an aluminium blind. It was delivered but it was bent. I was handed the package and pointed this out to the driver of the delivery van, who walked away and drove off!! On opening the package the blind was indeed bent and the same slip was enclosed to report any problems. I googled a contact number 0844 576 0272 and found a very pleasant and sympathetic woman who undertook to speak to the dispatch team re the removal of tags and to follow up the problems concerning the discontinued telephone number on enclosed slips. She confirmed my home address and arranged with me for the item to be collected the following day between 09.00 and 1900hrs. The package was not collected. Upon checking my emails I found one informing me that the collection van was on its way and another stating the collection request was cancelled because they were unable to collect the item. I live in Essex. They went to an address in Middlesbrough ??? I called the friendly voice again and explained what happened, she apologised and arranged for the collection to be made today. It is now after 1900hrs and no sign of a van. However, I received an email last night telling me that the Lewis Home Retail Group has given me a PARTIAL REFUND for my purchase of a useless blind. HOW KIND OF THEM TO REDUCE THE AMOUNT OF THE REFUND TO TAKE ACCOUNT OF THE INCONVENIENCE TO ME FOR PLACING AN ORDER. WELL DONE T J HUGHES !!!!!”

Helpful Report

Posted 8 years ago

Hi Linda, Thank you for taking the time to write the review and we do appreciate the feedback as it helps to improve our service. Firstly, allow me to apologise on behalf of our courier for not returning the original item that was damaged in transit so we could resolve the problem before the item reached you - and for also not fulfilling our collections as we requested. I have also checked our system and I can confirm that a full refund has been authorised for the blind. As you have mentioned in your review we have also investigated the matter with our dispatch team to prevent further items being sent out with tags on. Kind regards, TJ Hughes

Posted 8 years ago

“i ordered a 2 seater garden bench paid for it and i was given a delivery date, that date came and no delivery took place. I spoke to Tj Hughes a new date was given for delivery, once again the bench never arrived. spoke to Tj Hughes again and another delivery date was given, once again the bench never arrived. the amount of time wasted waiting for it to arrive and on the telephone chasing the delivery was so annoying in the end i cancelled the order and requested a refund, needless to say i wont be using Tj Hughes again.”

Helpful Report

Posted 8 years ago

Hi Philip, Thank you for taking the time to write a review as we look to our customers for their feedback for ways to improve our service. We sincerely apologise on this occasion that we were not able to fulfill your order accordingly. We are also sorry to hear we have lost your custom from this situation. Kind regards, TJ Hughes.

Posted 8 years ago

“E mailed customers services with a query reference an over payment as my bank was charged twice. Nine days have passed and i had an email eventually telling me i was not overcharged. Contacted customer services put on hold then was informed that the person i need to speak to is out of the office and was promised he will email me back with information. Again no answer and still £48.90 out of pocket. Very reluctant to use TJ Hughes again. Still want my refund help!!!!!!”

Helpful Report

Posted 8 years ago

Hi Julia, We are really sorry to hear that you had a bad experience. Do please contact us on the web enquiries page on our website if this wasn't rectified. Kind Regards, TJ Hughes.

Posted 8 years ago

“I entered very poor because I didn't receive my purchase where is it ??”

Helpful Report

Posted 8 years ago

Hi Ken, Thank you for taking the time to write a review as we look to our customers for their feedback for ways to improve our service. I have checked on our system and can see that we did dispatch the order the day after it was placed. I'd like to take this opportunity to apologise for the service you have had, and for the delay in your delivery. Kind regards, TJ Hughes.

Posted 8 years ago

“Tj hughes published a 20% off voucher. they then declined to honour it .”

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Posted 8 years ago

Hi Paula, Thank you for taking the time to write a review as we look to our customers for their feedback for ways to improve our service. I'd like to take this opportunity to apologise for the service you received - it is obviously never our intention to not fulfill our customers expectations and this has since been addressed internally. Kind regards, TJ Hughes.

Posted 8 years ago

“I placed an order for items that were in stock on 27 Sep. I received an E mail on 28 Sep to say items were dispatched for delivery. To date, over 7 days later no items have arrived, I have sent an e mail to customer services with no reply, you cannot speak to customer services which in itself is a joke. I have called a store for advice that cost me money on an 0844 number, I was given an e mail address for a customer services manageress, to which I sent an e mail requesting a delivery update and guess what no reply. As a professional company your customer relations need to be seriously improved, or you will lose all customer confidence. I can accept things can go wrong on deliveries, but to not be able to get any correspondence with anyone is totally unacceptable. I would be grateful if you can, by return explain some of these issues”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write a review as we look to our customers feedback and opinions for ways to improve our service. I'd like to take this opportunity to apologise for the service you received - it is obviously never our intention to not fulfill our customers expectations and this has since been addressed internally. Once more, thank you.

Posted 8 years ago

“You didn't have Coleen Rooney or Paris Hilton perfume. I am extremely disappointed. FUMING INFACT BYE”

Helpful Report

Posted 8 years ago

I'm sorry to hear that we did not have either of the perfumes in stock for you to purchase - these items were available as part of an instore promotion only and not available on our website. Once more, I apologise for any inconvenience this may have caused you.

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

TJ Hughes Reviews