TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,187 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,187 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally order on line and often on missed items. Very good and easy service to use and info provide is concise and understandable.”

Helpful Report

Posted 3 years ago

“Very helpful, kind answered all questions with satisfactory answers.”

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Posted 3 years ago

“The customer service here is perhaps the worst I have ever had the displeasure of dealing with. In the end, I had spoken with 4 advisors before I was LIED to and told a supervisor had tried to call and the order had been cancelled. I had my phone on my desk at work the whole day so no call had come through. I replaced the order and paid AGAIN. Once again there were issues with the order being processed and it took another two phone calls to get a supervisor on the phone. The supervisor was in no way shape or form helpful and just proved the company does not care for their customers. Just to add to it, the supervisor admitted they were on annual leave the day I supposedly had a phone call from them - proof I was lied to by another advisor. On the plus side my ring is nice, however, I won't be ordering from TJC again.”

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Posted 3 years ago

“They are very good on selling but not a lot of clarity on problems.”

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Posted 3 years ago

“I've been a TJC customer for several years and never had any problems with the things I've bought. The jewellery, handbags and shawls/scarfs have been lovely quality and excellent value.”

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Posted 3 years ago

“Sorry to say have had a bad experience with our last order still waiting for it 20 days later !!!!.”

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Posted 3 years ago

“Very good quality at a very competitive price, I would highly recommend.”

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Posted 3 years ago

“Good value great products. Love watching TJC.The presenters are fab.They explained everything so well. Keep up the good WORK.TJC”

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Posted 3 years ago

“Thank you TJC you’ve not disappointed again .stunning gold .brilliant bags and bedding love love love”

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Posted 3 years ago

“Good quality goods and lovely presenters”

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Posted 3 years ago

“Came as shown on tv.”

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Posted 3 years ago

“I have been shopping with them for years and never had any problems with the quality of the goods or their service and we're a godsend during the lockdown before last Christmas.”

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Posted 3 years ago

“Best shopping channel Barr non.”

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Posted 3 years ago

“Called TJC regarding an issue I was concerned with. Spoke to Atish, who I found to be very patient. He took the time to explain and resolve my issue. Excellent service from Atish.”

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Posted 3 years ago

“I am still awaiting delivery of a £400 ring ordered express on 5th, October. The customer service department have struggled manfully to explain the delay but it is totally unsatisfactory. I am seriously thinking of taking legal instruction and I certainly would not recommend dealing with TJC. I doubt you will advertise my review but I hope you will learn to improve from it”

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Posted 3 years ago

“Excellent service and fast delivery what more can I ask for”

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Posted 3 years ago

“very good company, used before.great prices that you cannot beat, lovely products. did somemas shopping already and yes i will be back toyou for more ,”

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Posted 3 years ago

“Love this channel excellent value for Money.I wouldn't shop anywhere else now.”

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Posted 3 years ago

“Ordered a bracelet the other day was really lovley and fast delivery always receive nice pieces off them”

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Posted 3 years ago

“I phoned when my first order was returned to you with a problem with the address. I have phoned your call centre twice to rectify and add my house number which was missing and was told categorically that this had been done and the delivery address amended. There are still older orders that i have not received and i have not had a refund for the item that was returned. Your customer service agent was adamant that he had rectified the situation but i divert the orders when the post office notify of a delivery to come to my own property. All packaging that i have received has come with no house number on it and on 3 occasions someone had written number 12 on the address but guessing thats the post office!!!! I didn't feel that the customer service was a good experience and didn't come away from either call feeling confident that the issue had been solved. I felt rushed and as if the person wasn't interested. I have been asked for feedback on items i haven't even received!!!!! I have been very ill post operative and am struggling. I decided to shop with you to try to help with Christmas shopping but it has just been very stressful. I will be compiling an e.mail to send you of all orders and accurate delivery status. I originally asked for a telephone call to discuss all of this on your web chat but the answers i was getting on that weren't even relevant to the situation..... i left that very confused and guessing Luke is some sort of robot. I also have several returns and would like to inform you that i will be packaging them individually in one larger package to save of the postage as have been charged some postage at completely unexpected amounts. I have liked some of the items very much but some have let you down unfortunately. Should you wish to discuss this with me i will be at home on 01403 785852 from tomorrow 20/20/21.”

Helpful Report

Posted 3 years ago

TJC is rated 4.2 based on 3,187 reviews