Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

“TJC have overcharged me by £15.00 on an advertised item. Despite providing them with the evidence they themselves requested (a screenshot of the item and price), they have not since responded to my continued requests for a refund. I have approached Paypal to assist in recovering my losses and given the poor reviews I have read (see TrustPilot) feel it my duty to approach Trading Standards.”

Helpful Report

Posted 5 years ago

“Still waiting for my refund of postage costs from the 9th sept.Email replies are just automated and I don't think anyone actually looks at them🙄 They must be making a fortune on all these postal refunds💷💷”

Helpful Report

Posted 5 years ago

“Zero customer service. Still waiting for 2 jewellery items. I refuse to spend any more time trying to get any satisfaction by hanging on the phone for littelry hours. Disgusting attitude, disgusting c.s and disgusting service. Do yourself a favour and use Gemporia instead. Will Never use these cowboys again.”

Helpful Report

Posted 5 years ago

“Beware! Thieves! They stole my money! Awful customers service! Had to call TJC nine times over the past six weeks about my missing order, each time they promised to call me back after they looked into it, but they never did. E very tome I called I was given the run around. Finally after 6 weeks TJC admitted that Royal Mail tracking confirmed I did not receive the items and that RoyalMail emailed them to confirm that they themselves did not even receive the items from TJC' dispatch. So it was TJC's fault all along, they never posted the items to me but they still won't refund me my money! They claimed I would need to sign and return a declaration stating I never recieved the items, which is stupid and harassing because they know I didn't recieve them because they never sent them! But I signed the stupid declaration anyway and posted it back to TJC but they still have not refunded me! Give Me My Money Back You Thieves! Disgusted! Do not shop with this thieving company and their horrid customer service that lie constantly and won't give you your money back! Thieves!”

Helpful Report

Posted 5 years ago

“TJC customer services need to speak to customer with courtesy, one of the worst TV/online customer services, full of nasty attitudes when speaking to them.”

Helpful Report

Posted 5 years ago

“Fraudulent company, don't waste your time or your money.”

Helpful Report

Posted 5 years ago

“I've ordered a few things over the last couple of weeks regrettably after saying that I would not. I paid for next day delivery and 3 days later they arrive. One item had two security tags on which made the ring feel the right size but once removed I find signs of wear scratches and the ring is loose . I will be returning, watch this space for what happens regarding that item!! The other item s are poor quality and also will be returned. I have been in touch with C.A.B about this company and if they do not adhere to the correct legal process in returned items I will take it legally further. I can confirm that the customer service is appalling. I don't know what has happened to this company but it's awful now. I've had some lovely things from them and spent a fortune but they have lost me as a customer. The last straw was them sending letters to an address that I don't live at, it was an address of a friend who bought some items through me and they sent letters to her address how disgusting is that! She no longer will be buying anymore items either. SO TJC IF YOU ARE READING THIS DO NOT SEND MAIL TO PEOPLE S HOMES WHEN THEY ARE RECEIVING A GIFT OR BUYING THROUGH ME. IT'S INAPPROPRIATE AND SHOCKING. The more I write the more annoyed I am with this company. UNDERHAND AND SHODDY this is how this company has become.”

Helpful Report

Posted 5 years ago

“TJC REVIEW I’m so annoyed after paying next day delivery and ordering over £8,500 plus only from my new residence not to mention my old flat.. which is a lot more worth of products I’ve ordered with this channel their customer service is a sooo horrendous to say the least.. I’m chronically ill and a couple of their advisors have been so rude and not even let me finish asking about my enquiry for the expensive products I paid for.. what snowflake generation we live in.. that the advisors are the ones being rude the customer. Not dealing professionally with a query and cutting me off for voicing my concern of not receiving my products when they say I have. That’s stealing people’s money and not giving them their goods. Their supervisor surinder doesn’t even call back even after me chasing them on the phone for a week being promised to be called back. The other thing is the advisors taking the calls are making the customers look for the order no’s for products by streaming through every email when that is their job. They don’t want to listen to you and it feels like they’re all making judgments on you by sitting on their backsides bad mouthing customers if they get frustrated and show concern for their items not being received. Disgusting behaviour to be honest.. I’m left disheartened and astonished. They don’t even put you through to a manager and so you have no one to discuss your query. They make you feel like you’ve committed a crime for speaking. They tell you’re raising your voice or being rude just to threaten you for making them investigate the query. I really don’t deserve this kind of service a a valued and loyal customer. PLEASE DON’T BE ORDER FROM THEM”

Helpful Report

Posted 5 years ago

“I’m so annoyed after paying next day delivery and ordering over £8,500 plus only from my new residence not to mention my old flat.. which is a lot more worth of products I’ve ordered with this channel their customer service is a sooo horrendous to say the least.. I’m chronically ill and a couple of their advisors have been so rude and not even let me finish asking about my enquiry for the expensive products I paid for.. what snowflake generation we live in.. that the advisors are the ones being rude the customer. Not dealing professionally with a query and cutting me off for voicing my concern of not receiving my products when they say I have. That’s stealing people’s money and not giving them their goods. Their supervisor surinder doesn’t even call back even after me chasing them on the phone for a week being promised to be called back. The other thing is the advisors taking the calls are making the customers look for the order no’s for products by streaming through every email when that is their job. They don’t want to listen to you and it feels like they’re all making judgments on you by sitting on their backsides bad mouthing customers if they get frustrated and show concern for their items not being received. Disgusting behaviour to be honest.. I’m left disheartened and astonished. They don’t even put you through to a manager and so you have no one to discuss your query. They make you feel like you’ve committed a crime for speaking. They tell you’re raising your voice or being rude just to threaten you for making them investigate the query. I really don’t deserve this kind of service a a valued and loyal customer. PLEASE DON’T BE ORDER FROM THEM”

Helpful Report

Posted 5 years ago

“I’m so annoyed after paying next day delivery and ordering over £8,500 plus only from my new residence not to mention my old flat.. which is a lot more worth of products I’ve ordered with this channel their customer service is a sooo horrendous to say the least.. I’m chronically ill and a couple of their advisors have been so rude and not even let me finish asking about my enquiry for the expensive products I paid for.. what snowflake generation we live in.. that the advisors are the ones being rude the customer. Not dealing professionally with a query and cutting me off for voicing my concern of not receiving my products when they say I have. That’s stealing people’s money and not giving them their goods. Their supervisor surinder doesn’t even call back even after me chasing them on the phone for a week being promised to be called back. The other thing is the advisors taking the calls are making the customers look for the order no’s for products by streaming through every email when that is their job. They don’t want to listen to you and it feels like they’re all making judgments on you by sitting on their backsides bad mouthing customers if they get frustrated and show concern for their items not being received. Disgusting behaviour to be honest.. I’m left disheartened and astonished. They don’t even put you through to a manager and so you have no one to discuss your query. They make you feel like you’ve committed a crime for speaking. They tell you’re raising your voice or being rude just to threaten you for making them investigate the query. I really don’t deserve this kind of service a a valued and loyal customer. PLEASE DON’T BE ORDER FROM THEM”

Helpful Report

Posted 5 years ago

“They were selling heated gillets, very recently ,,,vast numbers were sold ,,,and presenter state you buy the heat packs separate, ,,,,and yet the gillets numbers outwayed the number of heat packs of which you charge up ,plug in to jacket , so which such limited packs ,,,the jackets were just gillets, ,hundreds of people missed out on the packs ,and the gillets were not cheap ,,,disgusting”

Helpful Report

Posted 5 years ago

“Not a fair deal. Goods third rate.”

Helpful Report

Posted 5 years ago

“Shocking is not the word for this company! I have used them for years but my most recent order experience has been atrocious. I ordered three items two of which arrived within an acceptable timeframe however nearly 30 days later the other is nowhere to be seen. This one is a very large item and could not be sent with the two smaller items. After a few weeks of not receiving the third item I called their “customer service” team which took nearly an hour on hold to get through. When I finally got through to someone they could not help but send an email to dispatch and they would get back to me. Few days past and no reply back from tjc so I called them again, this time only it only took 40 mins to get through. Again I got told they would send another email to dispatch. Yes you guessed it they did not get back to me. So I thought I would try an email. They did get back to me a day or two later to say they are busy and cannot give me any help but to call their “customer service” team!!!! I called their team again and this time it only took 15 minutes to get though and the agent said, yes you guessed it that she could not help me and she would send an email to dispatch and chase the missing item! When I questioned why this would be any different she said she would make it high priority (she basically ticked the high priority button on the email!). She then realised the tracking she has is probably for the two delivered items and not for the larger item. She also said that as there is no tracking details it is because it has not even been sent yet. I couldn’t believe they are now admitting they have not even sent it. So here we are nearly 30 days since the order was placed and I am still waiting! Items being ordered and not being delivered is how the mess auction world got into and I fear this could be happening again with people losing their money on items that do not exist or have in stock.”

Helpful Report

Posted 5 years ago

“This has taken an age to get to me, when it arrived very disappointed with the quality, ring is very thin and bends, the earrings posts are bent,, the butterflies would not fit them properly, first and last time I will be ordering from this channel, looks great under the studio lights, but quality is very poor, would be better off getting costume jewellery.”

Helpful Report

Posted 5 years ago

“Poor quality product, earing's fell to pieces both pegs were not attached properly and both became detached, one did not even make it out of the box. Customer service was appalling after a week of constantly trying to get through to them finally got to speak with some one only to be told to return the item and then I would be charged for the repair. What a joke will never purchase anything from this company again.”

Helpful Report

Posted 5 years ago

“There is no customer service whatsoever! They don't answer the phone, emails are sent and not responded to, they then send a survey asking how they did .... they did nothing. This company is ok unless there is a problem. I have bought an expensive ring which on close inspection is badly scratched. I've been trying to contact them about this since the day I received it as I don't want the cost of the special delivery return. No one answers or responds. A Shame as I've had nice jewellery in the past but this is very poor. I would advise against using this company now.”

Helpful Report

Posted 5 years ago

“Caveat emptor/buyer beware! Around a year ago I tried ordering Christmas items online via ipad, but the order would not submit. I then tried to order on laptop and then PC, with the same problem. I telephoned Customer Service for advice. I can honestly say I never encountered such a rude, arrogant, obnoxious moron masquerading as a CS advisor in all my life. He insisted initially it was down to ipad, although I had told him I'd also had the same issue on PC. He then blamed my lack of computer knowledge, until I told him I had taught Computer Science at degree level for 25 years. He then proceeded with a sustained verbal personal attack. I asked if he was going to process my order by phone or not, to which he replied no. I was shocked at his complete arrogance and asked for his name. At this point he put down the phone. I tried to report the issue, but was told it was impossible to identify the person. (Yet they tell you calls, are recorded. ) Needless to say, after many years of buying from tjc, I haven't bought a singke item since. Their loss. I spent a small fortune with them over the years.”

Helpful Report

Posted 5 years ago

“Don't buy from this company only getting one star because I have to, so I can write this I sent cream back as it had been used cost me £49 99 and that was taken from my bank sent it back, never heard anything phoned them up never have I spoke to such couldn't care attitude people , asked for a full refund said they are only refunding £33 as it was on budget pay don't think my bank statements lie so now I have been I touch with trade standards so can look at the stones and so call cashmere scarfs I bought from them a visit planned to my lawyer see what they say as I do have all evidence time everybody else was doing the same”

Helpful Report

Posted 5 years ago

“Refunds are extremely slow. Told on phone it'd be back in account within 24hrs as was a cancellation of order, had nothing to send back. 3 days later I'm still waiting.”

Helpful Report

Posted 5 years ago

“The quality of the items purchased has gone totally downhill plus the items on offer nowadays look like cheap tat that's out of a Christmas crackers! Used to sell beautiful pieces if jewellery but not impressed at some of the items on offer nowadays. Postage is way too high too!”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

TJC Reviews