“Purchased a CAT S61 phone from this seller, it arrived with a screen defect and was delivered days later than expected, literally just hours before I had to go away to work overseas
When I got back to the UK I raised a claim with them via their ‘RMA case’ system, but they tried to blame me, even though the defect is clearly underneath the factory applied screen protector, and are currently refusing to repair or replace the phone.
Just to add insult to injury PayPal have also rejected my claim even though the item supplied is clearly NOT AS DESCRIBED. i.e. I purchased a brand new phone but I received a sub-standard item with a screen defect.
I believe that PayPal have so much business from them (Tobydeals) that, that is why they ‘found in favour of the seller’ and my claim was denied!
Just to be clear, this item was supplied with a manufacturer defect, but it seems somehow Tobydeals have exempted themselves from legally and morally correct seller behaviour
Suggest you look elsewhere, pay a little bit extra and don't get involved with this unscrupulous and seemingly unregulated trader.
(without prejudice)”
“I purchased expensive bluetooth headphones for my son's birthday that wouldn't charge. TobyDeals acknowledges that the item is faulty but won't replace them on a technicality. This Hong Kong based company is a nightmare to deal with. And don't think PayPal buyer protection will help either. Avoid the hassle and pay a few dollars more for peace of mind!”
“I payed for my item on 24th November and have still not recieved it the courier service adviced that they have recieved the order details but no item. To say this is shady is an understatement and there has been no response from the company regarding it even though I have sent a lot of emails. There is no number to call to speak with anyone and my money has been taken. This strongly seems like a scam will not be using this service again once this is resolved. I am taking this to trading standards and logged a formal complaint which I plan to escalate to the FCA. Don’t make the same mistake I did.”
“Bought a phone, that started burning after firmware update and almost burned my house. My burned fingers had to be treated by the doctors in hospital and they don't want to take the product back. Worst service ever met in my life. Shame on anybody working there. Recommend not buying anything there, I read on the internet that I'm not the only one being scamed and sent defect products.”
“I ordered 2 iPads from Toby deals I have no email confirmation tired to contact them no reply stay away from this company does anyone know there email address”
“DO NOT USE THIS SITE, THEY ARE BASED IN HONG KONG, not the UK as their name would suggest. I ordered a Nintendo Switch, with a Mario Game, costing £283.98, I did not receive confirmation of the order or estimated delivery date, only confirmation of PayPal payment. After several days I emailed, and they answered saying they had no record of my order, I sent them details of the payment. I then received an email saying it had been dispatched. The Nintendo Switch arrived today, with a ?chinese plug and an English adapter plug, no proper instructions, just a small piece of paper written in Chinese and the Mario Party Game is also in Chinese. I thought this company was based in the UK. I purchased this as a Christmas Gift for my Granddaughters. Not sure if it will be compatible with UK games, feeling naive and ripped off at the same time. Really should of done my homework, the only reason I bought from this site was, it had the Super Mario Party game with the Nintendo Switch, it was very similar priced to other UK sellers, so no massive savings.”
“The worst customer service ever .
First i paid for an item , waited more then a month , and never get delivered.
Tried to contact them ( only on email as they don't even have a telephone number for customers ) on lots of occasion and i got barely replied saying that my package was send back to their deport.
I applied then for a refund , sending lots of email and got maybe a replay after a week saying that the payment would have arrived in my PayPal account . Since now , after 3 weeks din;t get any payment and they have disappeared.
I have opened a case with Consumer right agency Europe and i hope the will do the worst for them as well.
Please avoid buy from those SCAMS . This is not a decent company and they should shout down the web site immediately.
SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM”
“Garmin forerunner 935 delivered within 7 days no problems. So I thought to trust them I paid 302 gopro hero7 black 20 days now no luck at all DPD, has not received the order but details of the order. So still waiting and I leave the country in 10days.”
“DO NOT USE! Faulty plug for my sons nintendo switch. Faulty Nintendo switch altogether! Put in a claim a numerous of times and no reply! I can’t even get hold of them by phone! A waste of £250 !,,”
“SCAM WARNING!
DO NOT UNDER ANY CIRCUMSTANCES ORDER ANYTHING from Tobydeals.UK . The scam they operate is to get you to pay something they never intend to deliver (Galaxy S9 for £476 in my case). They answer emails inquiring where the article has got to by pretending you can track the package, and then by pretending to launch an inquiry. After 7 weeks I demanded a refund and instantly they magically responded with the inquiry result (that I'd waited a week for) that the phone had been lost in transit. Total compensation (yet to be paid) = £10 from the courier, as Tobydeals.uk takes no responsibility. IT IS A SCAM. Any genuine company has insurance and offers a refund or a replacement. My phone never existed and I paid for something that were never going to supply. Ignore any positive feedback on the internet that they have probably faked”
“Someone within Toby Deals should be aware of the ongoing issues we have with a go pro not being delivered. You really should be able to find it on your system.
In all honesty I am seriously unimpressed with the way in which the matter has been handled, as it seems to have disappeared into a black hole at the Toby Deal end. We are out of pocket to the tune of circa £200. When something goes wrong with either Toby's Deals, or their appointed delivery contractor’s processes, then do not expect any help from Toby’s Deals whatsoever. I have made the threat of posting 1 star reviews and even that did not result in anyone from Toby's deals either calling or emailing me. DO NOT USE TOBY'S DEALS - THEY ARE ABSOLUTE RUBBISH AND YOU CAN KISS GOODBYE TO YOUR MONEY!!!!!
If you do read this, please ask someone from your Customer Services Department to call me immediately on my mobile 07747 008458.”
“I ordered a Sonos Play 5 for my husbands birthday. I received the item and he was delighted when he opened it. Unfortunately it has an american plug! I've tried to contact the company urgently. No telephone numbers work and I've raised two tickets but no response received. Appalling service.”
“DO NOT USE FAKE!! False address and phone number. Got consumables international involved letters returned and phone number does not exist!! Asked them on a numerous occasions for address and they ignore me!! Avoid”
“NEVER NEVER BUY. The phone was faulty, sent back to fix it. Never fixed. The phone kept turning itself off. Cost me £40 for the postage charged by them and still have the faulty phone!!! It took 25 months for them to return the phone. Stay away or you will get ripped off!!! The phones are sent back to china and it takes time just to communicate as per the time difference. Biggest mistake. Very unfriendly staff.”
“Technically not Tobydeals fault, but was Yodel for not delivering. However, Tobydeals did not respond back to me with the relevant information on how to get my refund as the package got sent back. Ridiculous customer service, do not buy from them. I paid an extra £30 to buy from amazon, and got it next day. I still havent got my refund for my Xiaomi mi a2 and will escalate to paypal. Do not buy from them”
“Ordered over 3 weeks ago, no response to e-mails or e-ticket via website. Very appalling considering i paid over £600 for a phone and nothing has been received. Escalated claim through Paypal yet still another week to wait for a decision. My daughter is heartbroken :(
Telephone number provided does not even exist which numerous messages left”
“Been waiting for my product for over 3 weeks now. Tracking information is pretty useless, full of ambiguous messages.
Like everyone else, tried emailing the company several times and have had no response...
At this point I am just hopping my product arrives, and hopefully in decent condition.
I wouldn't recommend to anyone.”
“Appalling company - avoid at all costs! Bought some Shure in-ear headphones for my wife, the same pair I have used for 4 years. After a few months, one of the ears stopped working. Once I finally managed to get a contact, I received Very very poor communication from the CS team, with short, poorly put together replies. I sent emails to Toby deals with pictures and videos of the headphones only to get told they need sending in for further inspection at my own cost. No offer of replacement or anything. So, I reluctantly sent these in. I then received an email to say that they are perfectly fine and there are no faults. Again, all this was communicated via appalling, short automated style messages. Now I am being held to ransom of £30 to get the headphones back. I can’t get a phone number for them or anything. I’m not one to write reviews at all, but this has really upset me and I don’t want others to have the same experience. AVOID THIS COMPANY - cheaper for a reason unfortunately!”
“This company is a scam. They take your order then list it as processing and that is as far as it goes. They do not answer your emails at all. I have reported them to Paypal and await a refund”
