Top Villas Reviews

Name: Top Villas
Address: Innovation House Innovation Way Discovery Park, Sandwich
Rating: 3.43

3.4 Rating 272 Reviews

61 %

of reviewers recommend Top Villas

Company Reviews

Questions

Metrics

3.4

Based on 272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01227 250053

Email:

info@thetopvillas.com

Location:

Innovation House Innovation Way Discovery Park
Sandwich
CT13 9FF

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Top Villas 1 star review on 26th April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Less then 48 hours Our home was cancelled! Without Adequate accommodations! No compensation no nothing! Mother’s Day Restful weekend has just been swept right from under our feet! Oh and don’t use Ricardo and William they had behind there computer!”

Helpful Report

Posted 3 years ago

“Where to start... FIRST we arrived after 4:00 pm at 421 Cape Coral—and my daughter had logged in to our top Villa account since we were told after everything was paid in full we could find information there as far as access, over a month ago... En route from the airport my daughter was trying to find access info to the house...not there. We arrive with Publix (400.00+ worth of groceries for our 9 day stay)....we were locked out. I called the property mgmt company, who’s sign was in the yard—no answer, I tried to call Top Villa (TV)—no answer, held for 15 minutes, tried to chat...still no representative available!! Finally I get someone at TV only to be told to contact the Mgmt company which is where I called first. I told them I called them 30 minutes ago and TV said I should’ve received an infopack...never received it. Meanwhile Publix has left, ice cream and groceries are having to be loaded where we can in our SUV. My 17 year old son says maybe the patio door in the back is unlocked—thank God he walked out of the front door. Here’s where it gets comical, but not really—Mgmt company lady calls and I tell her we were walking inside the house because the back door was open and she gets an ATTITUDE with me that we’re inside the house!! She ask me to inspect the property for anything missing or damaged (AS IF I WOULD KNOW!!) Oh the info pack came around that time. SECOND—the pool heater didn’t work the first 2 days we were there, there was no TV in the one of the bedrooms (the nice bedroom upstairs—one with the bar). There were 5 of us, the teens had to shower at scheduled times because hot water would only work for two people at a time. The main TV service kept being kicked off internet (I have pictures of morning show) all throughout the day. The master bedroom downstairs has a white case on it—you couldn’t watch this tv because an error kept saying “tv overheating” AFTER ONE HOUR!!. We had to call maintenance the first day because the water in shower was not draining. We were told leave drain cover off because it’s too small—I hope I can upload pic to show you this nasty hole we had to balance over to not stand in puddle of cold water. THIRD—the music system instructions were non-existent, we all tried to connect to Sonos system (which we have in our home) a day of trying to figure this out we call and the “Mgmt company lady” says old download the old sonos app not new one—of course this didn’t work either. My son figured out in Day 3, that maybe since there are two choices for wifi maybe we the sonos system is on the other one. It worked so I sent the Mgmt company a pic of instructions and told her how she needs to update them. No thank you I will...NOTHING! Understand this was several THOUSAND DOLLARS, the house is pretty but it desperately needs the wifi upgraded, water heater replaced, updated tvs, and a property manager who cares. The last night she sent a request for a picture of meter after 9 pm to calculate any overages!! The rules say wash all the dishes, wash all towels except the ones you use the morning you leave!!! Unbelievable that a property would want you to do this on your last day of vacation!!”

Helpful Report

Posted 4 years ago

“DO NOT USE THESE PEOPLE. From the lack of updates in their site with regards to availability, to the booking it was a headache. Then after booking my accommodation, almost a month ahead of time, they cancelled it 3 days before check in, during spring break! No recourse, no compensation, no alternative, it was even a hassle getting them to even answer my calls! I was left with no equivalent alternatives, having to pay a hell of a lot more for a whole lot less and changing all the accompanying plans. Totally ruined our holiday.”

Helpful Report

Posted 4 years ago

“Scumbags! They’re keeping my money when they can’t! Changing rules as they go along, I would never book with them as they are criminal. Please don’t give them your money they don’t deserve any business whatsoever!!!!! I’m now going to the CMA as they can’t get away with keeping my money when the government has ruled we can’t travel. They’re now advertising flexible cancellation.... be very aware they are just want to steal your money”

Helpful Report

Posted 4 years ago

“Had no hot water for 2 days, did not let us shower at any of their other properties on the 1st day, we left the 4th day out of the 8 days we booked, Topvillas refused to refund money for the days we did not stay at the property. During COVID time, we were told to vacate at 10 pm if we wanted a refund after we mentioned we drove down 20 hours from NY. Abusive, rude, not a hospitality company.Had no hot water for 2 days, did not let us shower at any of their other properties on the 1st day, we left the 4th day out of the 8 days we booked, Topvillas refused to refund money for the days we did not stay at the property. During COVID time, we were told to vacate at 10 pm if we wanted a refund after we mentioned we drove down 20 hours from NY. Abusive, rude, not a hospitality company.”

Helpful Report

Posted 4 years ago

“We have been traveling to Florida for the past 25 years and this year has been the first year we haven’t visited Florida. We reserved a home with Top Villas in June for $1600. We received a message from Ricardo that the home we reserved would be occupied by the homeowners so we were offered another home at a higher price. This should have alerted me to just cancel but in good faith I chose another home that we weren’t particularly happy with but I chose a home after we received several emails from Ricardo asking what had we decided. During this time we saw the numbers of Covid increasing in Florida and our state, South Carolina. We were told we would have to quarantine for 14 days if we left and I knew that would not be possible being that I am a teacher and I was informed that we would be returning back to work before my quarantined time would be over. When I reached out to Ricardo asking for a refund I was told no. I don’t understand why or how we weren’t given anything back after I explained the situation plus the first home that we originally booked was not available and we were put in another home a few days before our arrival date. I will never do business with Top Villas. We are out of hard earned money and I would think that companies would be more understanding during this difficult economic crisis.”

Helpful Report

Posted 4 years ago

“The Good The first time I booked a villa through Top Villas was in November 2019. The booking went smooth and the accommodations were as advertised. The Bad In December 2019 I decided to book another villa with Top Villas. Again the booking was smooth. However, when I cancelled this booking at the last minute in March 2020 due to COVID-19 things changed. Repeated efforts over a three weeks period to have someone respond back about the possibility of a refund/rescheduling/travel voucher went unanswered despite being told that the person looking after the matter was working and would call back by days end. The Ugly Eventually, after three weeks of run-around I was advised by a Top Villas director that their hands were tied because the villa’s management company wasn’t willing to provide any consideration. When I asked if The Top Villas could directly provide any type of compensation the director said yes. However, when I followed up and asked for specifics communications again ended abruptly. Folks, without question The Top Villas has access to nice accommodations and their initial customer service (during normal times) was good. However, when an unprecedented world-wide pandemic arose the company’s true colours surfaced. Instead of trying to come to a satisfactory solution that worked for both sides The Top Villas avoided communications and hid behind standard operating policy. I guess in their eyes, why do anything more as they were already paid. That said, there is no doubt that COVID-19 has rocked the travel industry and it will be quite some time before things return to normal. While it will always be tempting to revisit Top Villas for future accommodations due to their inventory I don’t think they will be my first choice. Instead, I will search for a similar company that is more understanding and flexible. My suggestion.....do the same.”

Helpful Report

Posted 4 years ago

“If I could give a ZERO STAR to Top Villas company, I would. Given the current pandemic (COVID-19) situation Top Villas, a vacation home company based out of Davenport Florida (address is listed below) refuses to work with us as their clients who have been affected by COVID-19. We contacted Top Villas and spoke with Supervisor Leeza Medinilla, on April 6, 2020 and again on April 9, 2020. We also spoke with Manager Tom Scott on April 14th at 11:25 am, asking for them to work with us due to the fact that we were renting in the midst of a pandemic. We requested for Top Villas to offer us the discount they implemented in March (due to COVID-19) which was when we paid our deposit for the two homes we were planning to rent; they DENIED us. We also asked for an extension for the total amount due on our rented homes which is on April 20, 2020, for it to be extended to May 31, 2020, unfortunately, Top Villas DENY us again. The actions of Top Villas are heartless, uncaring, ruthless, and cruel considering this humongous pandemic that we are all facing. Moreover, if we cannot pay the FULL amount by the due date, guest what? We lose our deposits of approximately $1800. Due to the fact that all of us are going through this awful killing pandemic which is an abnormality each of us need to have compassion one for another and work with each other. We weren't trying to get out of it; all we wanted was a sincere helping hand due to us as clients losing our jobs because of business having to close their doors to protect others during COVID-19. None of us have been here before and we are threading on new territory so companies who are solely support by customers should be lenient during this time, Top Villas should not be in business due to the fact they are not sympathetic to a worldwide pandemic, does not support the community and or clients during this unforeseen catastrophic occurrence and have TERRIBLE CUSTOMER SERVICE! p.s. Eloise Benjamin was the client; she is my sister.”

Helpful Report

Posted 5 years ago

“Beautiful villa! We were so pleased with the size of rooms, entertainment room & pool especially. Kitchen & seating were the perfect size for our big group of 13. Our group had such a wonderful time. The on site pool & waterpark were amazing & a great asset.”

Helpful Report

Posted 5 years ago

“The rental was excellent. The house had wonderful amenities. The location was just right. The Oasis clubhouse was a great addition. Thank you! When some small issues came up over the stay, they were taken care of quickly and without imposition. We would definitely rent again!”

Helpful Report

Posted 5 years ago

“Wonderful stay during the holidays in this top class vacation home. The location is great with walking distance to the hotel, golf club house and Reunion Resort Spa. The house is spacious, luxurious with good backyard pool area, overlooking the 8th hole of the Tom Watson course. Everyone enjoyed their stay and the contact person was always by the phone and ready to help whenever we had questions or special requests, such as a baby high chair and crib.”

Helpful Report

Posted 5 years ago

“We had an amazing week staying at Reunion Resort 354 with friends and family. The property was clean and spacious and fit all of us comfortably. Kids had a great time in the pool. There are groceries and family-friendly restaurants about 10 minutes away. The resort was also not too far from Disney and Legoland. We will definitely recommend Reunion Resort!”

Helpful Report

Posted 5 years ago

“Stayed in this home Dec. 27th-Jan. 3 with a party of 18. If you rent during cooler months, pool heat is VERY helpful. The home is beautiful and spacious. Had no issues with check-in, and when we had questions it was very easy to reach property management. With a group this large it was very convenient that each bedroom had it's own bathroom, with the exception of two upstairs rooms that shared a bath. Laundry room on each level, plus two dishwashers and refrigerators made things very convenient. Home is as depicted on the website. We rented this home during a peak time so it was a little more expensive, but worth it. Would definitely rent this home again. ”

Helpful Report

Posted 5 years ago

“We’ve stayed in quite a few florida villas. This was our first time staying at solara resort. The villa was very good, we particularly liked the interior and furnishings were especially good. The hot tub was perfect for relaxing - I could have spent all day it in!! The only negative that I had was that the drive is quite narrow and getting in and out of the car was cumbersome. Would I stay at the villa again? Yes I would ????”

Helpful Report

Posted 5 years ago

“Top quality villa in an excellent location . The service supplied from enquiry to exit was smooth and professional.”

Helpful Report

Posted 5 years ago

“We loved our stay here. The home was beautifully furnished and very clean. The resort amenities (pool, gym, restaurant etc. ) were good. Only issue was the pool was too cold. We paid for pool heating but the pool was still very cold. Nonetheless, the stay was great.”

Helpful Report

Posted 5 years ago

“The house we rented in Orlando was mostly good, except that the pool heating (which you have to pay for separately (and we paid)) didn't work. We called 4 straight days to ask to have the management company come out to fix it but they never did. We were promised call backs each time, but never received any updates or call backs. In addition, the tank for the gas grill was empty so we had to run out and buy our own refill. Also, there were supposed to be welcome packs with things like starter kits for the dishwasher and the laundry as well as soap and shampoo for each of the bathrooms. None of that was there. Also, the house we rented had an entertainment game room but two of the games were broken so we couldn't use them even though we paid for them. Top Villas is hiding behind the property manager and initially we were told that Top Villas couldn't do anything except call the property manager about the pool heating. They have also said that they are limited in what compensation they can offer to whatever the property manager is offering them. That simply can't be true. They offered to refund the cost of the pool heating (we are obviously owed that) and have also offered a small token refund on top of that. The house we rented was not inexpensive and when you add up the pool not being usable for 5 days, the lack of promised amenities and the other problems with the house, their offer is really pretty small (although they have argued it is a larger percentage of the "rental cost" which doesn't include items like cleaning fees, other charges and taxes (really, isn't all of that money out of my pocket?). It is really disappointing that they aren't willing to take responsibility for these issues. What could have been a great experience is turning out to be a lesson about not renting through Top Villas again.”

Helpful Report

Posted 5 years ago

“Boa de mais”

Helpful Report

Posted 5 years ago

“My family absolutely loved this home, the pictures did not do justice to how truly great it is. This home was very clean and much more spacious than we thought. The community was so beautiful and all entrances were gated. The resort had a lot to offer. There were activities planned where the water park is located, including free movies every night in a small theatre, a gym, and the water park, itself was wonderful and was never over-crowded. The home was close to the theme parks and stores which made it so much easier for our family. A very family-friendly community, very safe, and very well maintained. If you were to run into any issues, Top Villas was there to answer or fix anything, it felt good knowing if we had any issues someone would be there for us.”

Helpful Report

Posted 5 years ago

“My family and I loved this house, it was close to everything, spacious and clean. Neighbourhood felt safe, would definitely stay there again.”

Helpful Report

Posted 5 years ago

Hi Erica, Thank you so much for your lovely review, we are glad to hear you would stay there again! We hope to welcome you back in the near future. Kind regards, Katie Plummer Guest Experience Specialist

Posted 5 years ago

Top Villas is rated 3.4 based on 272 reviews