Topman Reviews

Name: Topman
Rating: 3.19

3.2 Rating 80 Reviews

56 %

of reviewers recommend Topman

3.2

Based on 80 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

About Topman:

Topman has earned its sartorial stripes with an unswerving, energetic approach to producing truly exciting high-street mens fashion. Driving trends forward whilst shifting the way men approach shopping, the brands attitude to creating brilliant, affordable and authoritative menswear is second to none.

Visit Website

Phone:

0844 984 0265

Email:

feedback@topman.com

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Topman 1 star review on 28th August 2021

Haifa

Anonymous

Mark

Anonymous

Anonymous // 01/01/2019

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“fast delivery, great quality clothing”

Helpful Report

Posted 7 years ago

“Received an email regarding Topman sale,I checked it out and placed an order it was easy to navigate Topmans website and even advised on looking for a voucher code which I found an extra 10%off and free delivery,thank you.”

Helpful Report

Posted 7 years ago

“I ordered a product online for in-store collection, went in-store, put my card in a machine, pulled out within seconds and voila! The shop assistant pulled my package from under the counter and I was off; winner, winner... Chicken dinner.”

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Posted 7 years ago

“product availability and quality surprisingly low Seems as though they cater to a certain type. I managed to find the item they used to stock on the house of Fraser website.”

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Posted 7 years ago

“they had a wide range of clothes to choose from”

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Posted 7 years ago

“Excellent staff to help with ordering in store and easy to use website for at home ordering. Excellent communication and very fast delivery to store and at home. Would recommend to anyone.”

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Posted 7 years ago

“Great staff and very friendly”

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Posted 7 years ago

“Fantastic service, Great range of clothes. Great prices nothing is too much”

Helpful Report

Posted 7 years ago

“Fantastic service, Great range of clothes. Great prices nothing is too much”

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Posted 7 years ago

“Fantastic service, Great range of clothes. Great prices nothing is too much”

Helpful Report

Posted 7 years ago

“I purchased the wrong size of a trouser and returned it, and they were very helpful.”

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Posted 7 years ago

“Good customer service and quick response regarding a returning issue”

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Posted 7 years ago

“Made to feel welcome and helped me with all my needs also guided me to what i wanted in sizes”

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Posted 7 years ago

“it had a really good selection of clothes, which were all up to date with current trends, and the prices were reasonable as well”

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Posted 7 years ago

“Went into the Friars Walk, Newport store on the 13th and 15th February for the first time using Topman. Went in to buy a last minute Valentines Day gift with my toddler who wasn't a happy bunny, making a stressed out Mummy. The service I received on both days from Harrison was exceptional. He was helpful, friendly and used initiative when serving me and I left feeling a lot less stressed and valued as a customer not just another number on the Tilly. Thank you!”

Helpful Report

Posted 7 years ago

“Hi I recently visited the store in Merry Hill. I was served by the loveliest most patients young man. He displayed excellent customer service skills. Well done sorry I forgot your name.”

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Posted 8 years ago

“Online order - they refused to rectify the situation and took no accountability. Ordered a pair of suede shoes that deteriorated rapidly (looked like they had been put through a blender after 2 weeks of office wear). I understand some products are just poorly created but the fact that the company refused to do anything about this was unbelievable. Stay away from Topman if you're purchasing anything that you may end up wanting to return for any reason.”

Helpful Report

Posted 8 years ago

“Online order review. What a nightmare. I ordered online a three piece suit for a fancy Christmas meal. Really excited about the item. It took a whole WEEK to be informed that only part of my order can be collected (next do this in 24hrs normally) ...unfortunately the item missing was the waistcoat. They took the liberty of debiting my account. Before checking this was okay. I mean who on earth orders a three piece suit not wanting part of it?? I rang up to enquire when the waistcoat will be available. I had to ring them to find out it won't be. So I asked for refund and it will take UP TO 28 days!!!! (Usually it's 14, but you know it's Christmas isn't it.) Most companies up their game for Christmas, but apparently it's the opposite with Topshop/Topman. I am going to tell everyone I know about this and I will never shop here again. Absolutely appalling, Topshop/Topman are leagues behind the competition. So now I don't have enough money to buy a replacement and don't have a suit for the meal. Merry Christmas from Topshop/Topman.”

Helpful Report

Posted 9 years ago

“very bad service and staff was not helpful at all waited about half an hour to be asked if i need help which i think isnt good enough”

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Posted 9 years ago

“In my opinion i think that Topman is a very good shop because everyone that works there is so helpful to all the customers and if you ask them a question they know the answer instantly and they provide a wonderful service with great customer service. They can deal with all your problems there and then with no trouble what so ever, and as soon as you walk through the door they don't all run after you at once to ask you questions, they wait until you have had a good look at all the clothes and then they ask you if you need any help with finding anything.”

Helpful Report

Posted 11 years ago

Topman is rated 3.2 based on 80 reviews