Topps Tiles Reviews

Name: Topps Tiles
Address: Thorpe Way Grove Park, Leicester
Rating: 3.57

3.6 Rating 61 Reviews

64 %

of reviewers recommend Topps Tiles

3.6

Based on 61 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Live Chat

About Topps Tiles:

Topps Tiles are the UK’s Biggest Tile and Wood Flooring Specialists with 300+ Stores Nationwide. You can order Sample Tiles available to order online. They have a huge range of tiles including all the latest designs, from the beauty of natural stone to the contemporary feel of Glass.

Visit Website

Phone:

0800 783 6262

Location:

Thorpe Way Grove Park
Leicester
LE19 1SU

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Topps Tiles 5 star review on 2nd September 2023

Maria W

Topps Tiles 5 star review on 7th April 2022

Luke Pennington

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service, recently spent nearly £2000 with them for tiles in two bathrooms that were the same tile but in a different colour. I was over on one colour by 2 packs and under on the other by 5. They would not take back the surplus tiles and exchange for the other colour as over 60 days since purchase. Despite the fact that the tiles are still an in stock item and I still needed to purchase additional packs”

Helpful Report

Posted 5 years ago

“Very poor customer service, recently spent nearly £2000 with them for tiles in two bathrooms that were the same tile but in a different colour. I was over on one colour by w packs and under on the other by 5. They would not take back the surplus tiles and exchange for the other colour as over 60 days”

Helpful Report

Posted 5 years ago

“Sales service good but when we wanted to return about 150 tiles we were told that they refund only unopened boxes. The tiles were a mixture of three colours and had been bought in lots collected from different stores, so not all were in full boxes to begin with. The sales staff assured me I could return unused tiles and so did the receipt. In reality they refused a refund me £100.”

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Posted 5 years ago

“Great service over recent weeks from the Pontefract branch. James the manager was really helpful, nothing was too much trouble. Many thanks for excellent customer service”

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Posted 5 years ago

“Great service over the past few weeks from the Pontefract branch. James the manager was very helpful nothing was too much trouble. Nice to have good customer service these days it was appreciated. Thank you”

Helpful Report

Posted 5 years ago

“I can’t praise the staff enough at Penzance Chy-An-Mor Longrock Cornwall.We chose some lovely tiles for our bathroom and Perrin very kindly worked out how many we would need.After some time we went back into order them,he served us again and placed our order in a very professional manner he knew exactly how long they would take to arrive at the store,and true to his word they came on the day he said they would.After checking them there was a few that had some damage which we took back for replacement,at this point I was served by Alex the Manager who was very apologetic as the boxes they had arrived in was very poor.perhaps the distribution centre could improve on this as there must be a lot of waste this way.My thanks go to Alex and Perran you really know how to run your store,Well done.”

Helpful Report

Posted 5 years ago

“Leicester Meridian store is good but staff need to cheer up.”

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Posted 5 years ago

“Highgate store has excellent customer care and great range of tiles. Prices also good - especially offers.”

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Posted 6 years ago

“Perfect service”

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Posted 6 years ago

“After going into the Tunstall store with a drawing with all the measurements of the bathroom .A member staff worked out what tiles we needed. After having the tiles fitted we found out that were 50 % short .So original cost of £500 is now over £1000 .They under estimate so you have to buy more ,the manager is not interested at all ,even after informing me the member of staff was a trainee.”

Helpful Report

Posted 6 years ago

“Unacceptable service ! After visiting the Tunstall stall we enquired on some expensive bathroom tiles .We told the sales person that we had a budget of £500 ,we proceeded to give the member of staff with a details drawing of the bathroom with all the sizes .He told us what we needed and with purchased the tiles at the budget price .After employing a professional tiler to fit the tiles and 3 days in of the fitting of them ,he asked me where the rest of the tiles are ,he advised me that we needed the same again to which I was in total shock .I had no choice as I had a half tiled bathroom to purchase another £500 worth of tiles which I could not really afford .I brought this up with the manager of the stall and she told me she was sorry and the member of staff was a trainee .This is totally not acceptable and I suggested that it was a sales ploy that they under estimate the tiles to increase sales which this did by 100%.The complaint was sent to the head office ,the reply I got back was a offer of 15% off your next purchase. What a poor offer to resolve my disappointment with the service provided .After talking to several clients of mine that purchase tiles from the stall will be looking at alternative outlets .Very very poor service”

Helpful Report

Posted 6 years ago

“The staff at the Watford branch went the extra mile to help me source a batch of tiles today. The store manager drove to another branch on his a day off to ensure I had the tiles before my tiler went away on a two week holiday. The area manger should be proud of the efforts that all the team went to to help me during a very stressful 48hrs. Fouce, Adam, Dave and their hero manager. So grateful”

Helpful Report

Posted 6 years ago

“We had chosen the tiles we wanted for my kitchen whitch were at 60 pounds meter . Staff showed us a better one on offer at half the price”

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Posted 6 years ago

“local business in Watford”

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Posted 6 years ago

“I am a staff member, please stay away from this company...”

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Posted 6 years ago

“Fantastic service from the Topps Tiles team in Darlington especially Jon and Becca. Without their advice and help I wouldn't have felt able to do the tiling work. The black granite tiles I bought were also great and were delivered to store in two days.”

Helpful Report

Posted 6 years ago

“Went into Topps Tiles in Peterborough (Fengate) to purchase some wall tiles for our kitchen, but also needed some tile trim. Rather than purchasing 2.5m of stainless steel trim when I only needed about 50cm, the guy very kindly offered me some offcuts they keep around the back from when they do tiling in the shop... best of all, no charge! Would definitely use them again, very helpful and a good range of products.”

Helpful Report

Posted 7 years ago

“Very helpful with both choosing the wall tiles and amount required for bathroom ordered the tiles and we're in local shop very quickly ready for collection”

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Posted 7 years ago

“Absolutely disgusting service from Leicester branch of Topps Tiles, I spent well over £4,000 on tiles. When I went to return some unopened boxes they made me jump through all kinds of hoops. They would not even look up the trade account without the original receipt. Disgusting behaviour from a company in 2017.”

Helpful Report

Posted 7 years ago

“I was able to order tiles in Brentwood for collection in Derby. Unfortunately the order was delayed into store for some reason but the Derby staff went all out to sort another delivery - this time directly to my home and the products arrived at 8:45 the next morning. They stayed late to help me, emailing me way after 6pm to ensure that the payment was processed - despite some 'computer says no' problems - so that the delivery could happen. Very impressed with Paige and other team members in Derby's Meteor Store.”

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Posted 7 years ago

Topps Tiles is rated 3.6 based on 61 reviews