Topps Tiles Reviews

Name: Topps Tiles
Address: Thorpe Way Grove Park, Leicester
Rating: 3.68

3.7 Rating 66 Reviews

67 %

of reviewers recommend Topps Tiles

3.7

Based on 66 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Live Chat

About Topps Tiles:

Topps Tiles are the UK’s Biggest Tile and Wood Flooring Specialists with 300+ Stores Nationwide. You can order Sample Tiles available to order online. They have a huge range of tiles including all the latest designs, from the beauty of natural stone to the contemporary feel of Glass.

Visit Website

Phone:

0800 783 6262

Location:

Thorpe Way Grove Park
Leicester
LE19 1SU

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Topps Tiles 5 star review on 2nd September 2023

Maria W

Topps Tiles 5 star review on 7th April 2022

Luke Pennington

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We cannot praise the staff at the Lowerstoft branch enough. They are always helpful, knowledgeable and friendly. We have used them several times this year and we would not go anywhere else to buy tiles now. Today we went in to get cement and grout to use for the tiles we had bought earlier , we were unsure of what was best to use and Graham not only choose the perfect grout colour to go with our Victorian tiles but explained the best cement and amount and then carried it to the car even though we were more than happy to take it to the car ourselves( the staff always take everything to the car for you which is a nice touch )he went the extra mile to make sure everything was perfect. The prices are good too. We cannot praise the store enough.”

Helpful Report

Posted 5 years ago

“Poor quality customer service, I was looking for around 25 sq mtr floor tiles, adhesive, grout & door threshholds (so Im talking about £1000+ sales here) but the sales people were only interested in unpacking their days delivery and couldnt be bothered to help out with my queries " they are all on display" was all I got in response to their confusing pricing display. I walked out and bought my tiles from a competitor.”

Helpful Report

Posted 5 years ago

“Warning: Topps tiles import from overseas and often arrive with significant delays. Furthermore, there is also no guarantee when they arrive that they will be reserved as the 360+ stores nationwide only attempt to place their individual orders (rather than pre-allocating these) when they arrive in the country. Our tiles were scheduled to arrive 5 weeks late then further delayed. 30% of tiles arrived broken and then after saying they would pick them up, I personally had to return all the faulty packs of tiles as they weren’t picked up despite requesting this and wouldn’t offer a refund unless they were returned. Use a different retailer. We used the tile shed and they were shipped from Italy, 8 days they arrived with free delivery. Be very careful even if they say their products are in stock as this is inaccurate and fictitious!”

Helpful Report

Posted 5 years ago

“Spent £800 at Topps tiles in Torquay store, was told any surplus items could be returned. Returned 1 item for refund, what a change in attitude, met with an angry member of staff who was the rudest shop assistant I have ever come across, he followed us out of the store and was glaring at us trying to intmidate us, the manager was standing there and witnessed it and thought it was ok for a member of his staff to intimidate a customer. Customer services have still not made contact after 2 days, they obviously condone this kind of behaviour by one of their employees.”

Helpful Report

Posted 5 years ago

“Gateshead Store Team Valley - excellent service and good value for money”

Helpful Report

Posted 5 years ago

“Very poor customer service, recently spent nearly £2000 with them for tiles in two bathrooms that were the same tile but in a different colour. I was over on one colour by 2 packs and under on the other by 5. They would not take back the surplus tiles and exchange for the other colour as over 60 days since purchase. Despite the fact that the tiles are still an in stock item and I still needed to purchase additional packs”

Helpful Report

Posted 5 years ago

“Very poor customer service, recently spent nearly £2000 with them for tiles in two bathrooms that were the same tile but in a different colour. I was over on one colour by w packs and under on the other by 5. They would not take back the surplus tiles and exchange for the other colour as over 60 days”

Helpful Report

Posted 5 years ago

“Sales service good but when we wanted to return about 150 tiles we were told that they refund only unopened boxes. The tiles were a mixture of three colours and had been bought in lots collected from different stores, so not all were in full boxes to begin with. The sales staff assured me I could return unused tiles and so did the receipt. In reality they refused a refund me £100.”

Helpful Report

Posted 5 years ago

“Great service over recent weeks from the Pontefract branch. James the manager was really helpful, nothing was too much trouble. Many thanks for excellent customer service”

Helpful Report

Posted 5 years ago

“Great service over the past few weeks from the Pontefract branch. James the manager was very helpful nothing was too much trouble. Nice to have good customer service these days it was appreciated. Thank you”

Helpful Report

Posted 5 years ago

“I can’t praise the staff enough at Penzance Chy-An-Mor Longrock Cornwall.We chose some lovely tiles for our bathroom and Perrin very kindly worked out how many we would need.After some time we went back into order them,he served us again and placed our order in a very professional manner he knew exactly how long they would take to arrive at the store,and true to his word they came on the day he said they would.After checking them there was a few that had some damage which we took back for replacement,at this point I was served by Alex the Manager who was very apologetic as the boxes they had arrived in was very poor.perhaps the distribution centre could improve on this as there must be a lot of waste this way.My thanks go to Alex and Perran you really know how to run your store,Well done.”

Helpful Report

Posted 5 years ago

“Leicester Meridian store is good but staff need to cheer up.”

Helpful Report

Posted 6 years ago

“Highgate store has excellent customer care and great range of tiles. Prices also good - especially offers.”

Helpful Report

Posted 6 years ago

“Perfect service”

Helpful Report

Posted 6 years ago

“After going into the Tunstall store with a drawing with all the measurements of the bathroom .A member staff worked out what tiles we needed. After having the tiles fitted we found out that were 50 % short .So original cost of £500 is now over £1000 .They under estimate so you have to buy more ,the manager is not interested at all ,even after informing me the member of staff was a trainee.”

Helpful Report

Posted 6 years ago

“Unacceptable service ! After visiting the Tunstall stall we enquired on some expensive bathroom tiles .We told the sales person that we had a budget of £500 ,we proceeded to give the member of staff with a details drawing of the bathroom with all the sizes .He told us what we needed and with purchased the tiles at the budget price .After employing a professional tiler to fit the tiles and 3 days in of the fitting of them ,he asked me where the rest of the tiles are ,he advised me that we needed the same again to which I was in total shock .I had no choice as I had a half tiled bathroom to purchase another £500 worth of tiles which I could not really afford .I brought this up with the manager of the stall and she told me she was sorry and the member of staff was a trainee .This is totally not acceptable and I suggested that it was a sales ploy that they under estimate the tiles to increase sales which this did by 100%.The complaint was sent to the head office ,the reply I got back was a offer of 15% off your next purchase. What a poor offer to resolve my disappointment with the service provided .After talking to several clients of mine that purchase tiles from the stall will be looking at alternative outlets .Very very poor service”

Helpful Report

Posted 6 years ago

“The staff at the Watford branch went the extra mile to help me source a batch of tiles today. The store manager drove to another branch on his a day off to ensure I had the tiles before my tiler went away on a two week holiday. The area manger should be proud of the efforts that all the team went to to help me during a very stressful 48hrs. Fouce, Adam, Dave and their hero manager. So grateful”

Helpful Report

Posted 6 years ago

“We had chosen the tiles we wanted for my kitchen whitch were at 60 pounds meter . Staff showed us a better one on offer at half the price”

Helpful Report

Posted 6 years ago

“local business in Watford”

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Posted 6 years ago

“I am a staff member, please stay away from this company...”

Helpful Report

Posted 7 years ago

Topps Tiles is rated 3.7 based on 66 reviews