TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Kerry

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Tour Radar has one of the best travel web sites on the internet. Easy to use and a good search engine.”

Helpful Report

Posted 4 years ago

“Booking became problematic because the booking site online would not accept the visa payment. I rang my bank who contacted Visa. Everything in order but still no joy. Rang the Tour Radar helpline, and wonderful service from Vienna!!! My booking was completed over the phone easily. Happy💕👏!”

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Posted 4 years ago

“Booking has been easy and tour operators have been very courteous as well as Tourradar customer service.”

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Posted 4 years ago

“We looked for weeks trying to figure out what we wanted to see. We thought heavily about just renting a car but then decided at the last minute one of us was going to have to drive and the other navigate and that took away from us both seeing the country and worrying about driving. We found this site that would accommodate a small tour bus instead of the 50+ people ones and decided that this fits our needs. We put a 48 hr hold on it while we looked more and talked it over more then 5 hours prior to expiring we made the leap. Glad we did as this fits our time fram better and allows us some extra wiggle room prior and at the end.....good choice for us....”

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Posted 4 years ago

“The team was responsive to my questions and accommodated my needs.”

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Posted 4 years ago

“Very easy to do”

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Posted 4 years ago

“Booking was easy , straight forward and without any problem.”

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Posted 4 years ago

“I was easy to book and my questions were answered in a timely fashion and to my satisfaction.”

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Posted 4 years ago

“TourRadar is like a supermarket for many tour operators so it's a good place to shop for your destination tour as you have many choices to compare from.”

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Posted 4 years ago

“Took me 24 hrs to confirm my booking out of their 48 hrs commitment.”

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Posted 4 years ago

“I called first to ask questions about the trip as it is my first. After booking you need to fill out you passport info and once accepted you are on your way. It was easy. You pick the options you want to take when booking and it is done.”

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Posted 4 years ago

“Easy and fast”

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Posted 4 years ago

“Happy that we were able to book the desired trip on the dates requested.”

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Posted 4 years ago

“The form to fill out to book the tour was clear and prompted me to recheck some info I overlooked. The process was quick. Hopefully all goes smoothly getting to London and experiencing the tour.”

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Posted 4 years ago

“The booking was easy and there were plenty of options. The only negative is the level of English that some of the tour descriptions have been written.”

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Posted 4 years ago

Hi there Tanja, We appreciate you taking the time to provide us with this valuable feedback! We're so glad to hear that the booking process was easy but understand that some of the content on the tour pages can be improved. To clarify, all of the information provided on our website is supplied by tour operators from around the world, meaning there can be language inaccuracies from time to time. Should a traveller have any concerns about the information provided, our Customer Support Team are happy to assist 24/7. We will also partner with tour operators to make adjustments to tour page information when necessary. We will follow up with you soon to better understand what content you believe needs improving and look forward to speaking with you! Kind regards, The TourRadar Team

Posted 4 years ago

“They offer so many tour options, only thing I didn't like or care for was the waiting period for booking to be approved. They promised 48 hours but it was longer than that, and I never understood what the hold up could be.”

Helpful Report

Posted 4 years ago

Hi Margaret, Thank you for your feedback. We're very happy a large selection of tours were offered and they catered to your requirements! As guidance, we and the tour operator advise that bookings may take 2-4 business days to confirm. However, unfortunately, tour operators may encounter slightly longer delays in awaiting confirmation of the services provided by their suppliers, such as hotels. They may also require further information from travelers in order to ensure these are correctly confirmed according to travelers' needs. That being said, it's great to hear you were confirmed and we hope you're getting excited about your trip. We sincerely wish you happy travels and thank you for using TourRadar! Kindest Regards, The TourRadar Team

Posted 4 years ago

“It was quick and easy”

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Posted 4 years ago

“Good helpful service, am very excited to go on my tour.”

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Posted 4 years ago

“Well it might have been the internet connection but my travel companion and I wanted to pay separately but when she tried to use PayPal she couldn’t. I’m currently trying to find out trip confirmation and booking to look at the itinerary and I can’t find it. Again, possibly user error. We can’t wait for the tour in August— the tour looks great!”

Helpful Report

Posted 4 years ago

Hi there Eileen, Thank you for your review! We would love to have a chat with you to better understand and gather feedback on what happened when your travel companion went to book her tour. In addition, we can see that your booking is definitely confirmed so not to worry - We will follow up with you directly to ensure you have all the information you need for your tour. We look forward to speaking with you! Best regards, The TourRadar Team

Posted 4 years ago

“I was fully satisfied with the booking process, except that there was a price jump between what I was quoted in November 2019 to what I actually had to pay when I booked in January 2020.”

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Posted 4 years ago

Hi there Francisco, Thank you for taking the time to provide us with your feedback! We always recommend booking as soon as possible when you see a good price as you never know it might go up! To clarify, pricing for tours is dynamic, meaning they fluctuate depending on the season, because of sale periods, and so on. It seems your tour operator changed the pricing for your departure and it can be hard for us to predict when this might happen since we do not set the pricing for tours. With all that being said, we are so glad to hear that you were satisfied with the overall booking process and hope you take advantage of the travel credits you earned, to save on your next booking with us! Best regards, The TourRadar Team

Posted 4 years ago

TourRadar is rated 4.5 based on 6,721 reviews