TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy to use website and easy to pay”

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Posted 6 years ago

“Good service to-date.”

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Posted 6 years ago

“Prompt response”

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Posted 6 years ago

“The website was simple and easy to use.”

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Posted 6 years ago

“Being able to view the itinerary for the trip and talking to the support staff was very helpful about making a decision on which trip to take!”

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Posted 6 years ago

“I had no difficulty in reading and understanding the websites of radartours. I would recommend it without qualification.”

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Posted 6 years ago

“Easy booking, but would have liked more information regarding the B&Bs. I telephoned the Toronto office and the agent was very helpful.”

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Posted 6 years ago

“Site was easy to use. The on-line help is limited. The user needs to remember that Tourradar does not have answers about each tour and needs to reach out to the tour to get the answers. I found this frustrating because I needed a simple question and had to wait until the next day. I eventually received my answer and booked the trip.”

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Posted 6 years ago

Hi Brad, thank you for taking the time to provide us with your feedback. You're correct that our CS team may not be able to respond to all tur related questions as we do work with hundreds of wonderful tour operators all of the globe. At times responses may require a follow up with the tour operator directly in order to ensure accuracy to your questions. Once an inquiry is set up on our page, you are in direct contact with the Tour Operator of your tour through your booking conversation page. We are happy to see that your questions were responded to. Our TourRadar team of travel experts is available anytime, 24/7 by phone as well as live chat. We look forward to assisting you again in the future. Cheers, Natasha

Posted 6 years ago

“I found exactly the tour fitting in my calendar”

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Posted 6 years ago

“Quick response times and clear answers to questions”

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Posted 6 years ago

“1. acceptable response to queries - sometimes it takes couple of days, sometimes the next blink of the screen 2. usually tours are confirmed the same day 3. wide selection”

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Posted 6 years ago

“It was relatively easy to book, with very good pricing.”

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Posted 6 years ago

“I didn’t complete the online form correctly as I did not see some of the pages come up. TourRadar informed me immediately and we got it straightened out. There was a wait on the phone to get through to the office and even then they didn’t ask for all of the missing information, I had to go back online to finish the necessary information. I think it could have been a bit easier either online or by phone. However, it was all good in the end.”

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Posted 6 years ago

Hi there, thank you so much for your feedback, we really appreciate it. Our team of travel experts at TourRadar endeavour to ensure our clients are informed on all aspects of their booking, especially when missing details are required. For your upcoming tour, there was some information that was required in order to secure the booking. I am happy to see that our team was able to handle this quickly and efficiently for you and get this great tour confirmed.Your tour operator does have some specific information that can only be completed by the traveler and for this, we are unable to update on your behalf. Please reach out to us by phone and live chat as our travel experts are available 24/7 to assist you when you need us. We look forward to assisting you again. Cheers, Natasha

Posted 6 years ago

“Cheaper prices than costsaver E mail address would have helped”

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Posted 6 years ago

“simple process good communication. will update after my trip!”

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Posted 6 years ago

“easy to use, wide variety of tours, good prices”

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Posted 6 years ago

“They were able to check other tour options for me when my first option did not work out.”

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Posted 6 years ago

“All has been good so far , and already recommended your site to few people. However on the booking we been informed that we only need to pay the deposit and the remaining balance later on , but 24 later have been asked to pay teh full amount, not that's was a problem for us but still a bit upsetting when you planning your monthly budget .however I believe for some people that could be a deal breaker to find money unexpectedly , I would recommend to include such information prior”

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Posted 6 years ago

“Easy enough to research and book”

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Posted 6 years ago

“Friendly web page”

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Posted 6 years ago

TourRadar is rated 4.5 based on 6,721 reviews