TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“Great team! Thank you To the great Tourradar team. I had To make last min changes and everyone was so helpful and responded very fast! Highly recommended!”

Helpful Report

Posted 5 years ago

“Already feel so relieved that I am in good hands after such an easy booking experience with staff always on hand to answer my questions. Hoping the trip itself will be as fun and stress free”

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Posted 5 years ago

“Easy to book and good that it is possible to pay in rates.”

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Posted 5 years ago

“TourRadar operates as a middle man for your bookings. They tend to charge you first for the whole amount, and latter contact the vendo and check availability. When it comes to communication with the vendors, you are left on your own. They monior the converstaion without interuptins or interference. If the deal goes south - the vendor is to blame! Tried to book a sailing trip where the original listed price was at $500. Had to wait for 4 days from the vendor to get back with news that I must pay extra $250 - due to a "highly demanded week". OK, not to fuss I agreed. only to be contacted again with info that now, if I still wann go must pay for an cabin upgrade @ $1500 p/p... Happily canceled this resevation with the wannabe pirate, however still had to wait for 2 weeks for my funds refund. Again, TourRadar newer interfered ?!”

Helpful Report

Posted 5 years ago

Hello Emil, Thank you for your sharing your booking feedback. You're absolutely correct, we are a marketplace for multi-day tours, but are not a tour operator. We connect travellers such as yourself, with tour operators all over the globe and the tours they have to offer, while providing you 24/7 customer service, competitive prices and the largest range of tours available online. We can confirm that all of the communication regarding your sailing trip was with our Travel Experts here at TourRadar. Unfortunately, the trip you requested to book was not able to accommodate another two travellers, so we worked with you to explore the alternative options. As we communicated in your booking page, your payment transaction was never executed, rather your funds were pre-authorised, pending the confirmation of your booking. As soon as we together, established that none of the alternatives we were able to offer (either cabin upgrade on your desired trip or alternative dates) would suit your travel plans, we released your pre-authorised funds which happened just two days after your original booking request was submitted. The standard time for pre-authorised funds to be released (by your bank) is 3 - 7 business days. We're disappointed to hear you feel that the service our TourRadar Travel Experts provided you, did not meet your expectations. We will be in touch with you directly to collect any further feedback you may have and remind you that our team is available 24/7 by phone or online chat should there be anything at all you need. Sincerely, The TourRadar Team

Posted 5 years ago

“Take to long to answer any questions”

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Posted 5 years ago

Hello Susana, Thank you for your feedback. Looking at your booking communication, we can see there has definitely been a little confusion! We have reached out to both you and your tour operator directly to assist with your booking. As your booking agent, we are available for you 24/7 by phone or online chat if you need to get in touch for any urgent matters. We have no doubt you'll have a wonderful trip! The TourRadar Team

Posted 5 years ago

“Quick and Easy. Great, quick response to messages/queries.”

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Posted 5 years ago

“Booking a tour was super easy, and I earned some travel credits, too!”

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Posted 5 years ago

“We had a great deal of difficulty making contact with a person with you people, fortunately we had a brochure from a travel agent which answered our questions. The only query we had took a week for a reply,not acceptable in this day of the World Wide Web. The price however balances out the above.”

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Posted 5 years ago

Hi Myles, Thank you kindly for your review. We have had a look at your inquiry and booking history and can see that upon requesting further information from our team, we were able to get the operator to email you directly via our platform within less than 48 hours. We would like to respectfully remind you that we are available 24/7 via phone and live chat should you need any urgent assistance at any time. Thank you for choosing TourRadar. Kind regards, The TourRadar Team

Posted 5 years ago

“I found the whole process very easy and when I needed more information there was someone at the end of the phone immediately who provided excellent information for the planning of our upcoming tour of Russia. I am just about to continue to book other tours with them.”

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Posted 5 years ago

“I booked this when the tour price was reduced to $1,380, however, when I paid my deposit I was charged $2,080. I cannot get anyone to respond to me about correcting this error.”

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Posted 5 years ago

Hi there, Thank you for your review. We have had a look at your booking and regret to see that there has been some confusion surrounding the correct pricing for your tour. We can see that one of our agents sent you an accurate quote for your desired departure date upon request when you inquired with us prior to booking. This agent advised that you can go ahead and submit your booking request online once you are ready. You then independently placed your booking online, which was confirmed according to our standard procedure. We can see that since then, various agents have been corresponding with you via your booking page to advise that the price you saw at the time of booking was the correct price for your departure date. We will continue with the conversation with you here and hope to be able to clear up this misunderstanding. Kind regards, The TourRadar Team

Posted 5 years ago

“Very easy and quick . Received replies right way. Very good.”

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Posted 5 years ago

“The booking experience is so easy but the very best part is any questions are answered quickly, informatively with links to additional information. Simply awesome to deal with throughout the process.”

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Posted 5 years ago

“Great help from crew. Felt helped all the time, Thank you.”

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Posted 5 years ago

“TourRadar: easy to use, fast answers to my questions through the chat on the website, and at the end received a amazing discount! Loved it! Will definitely use next time!”

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Posted 5 years ago

“It was an absolute pleasure booking my tour with TourRadar, all of my queries/questions were answered promptly and making the booking was easy. Representatives responses were prompt and informative.”

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Posted 5 years ago

“All of the agents were extremely helpful. They helped me to book by phone when i was having difficulty on line. Kate Nadine Kristina and Joe as well as Stephanie went over and beyond It was much appreciated. Looking forward to the cruise.”

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Posted 5 years ago

“Excellent service. Answered all my questions quickly and tailored the tour to our personal needs. Came up with lots of suggestions. Communication was fantastic throughout the booking process.”

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Posted 5 years ago

“I just booked a tour to the Atacama Desert w Tourradar. The booking experience was easy very to do. I had a whole bunch of questions and Marilda who I communicated with provided excellent support. She answered all of my questions very quickly. Based on this booking experience, I expect that the actual tour will be excellent. DON”

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Posted 5 years ago

“everything was OK”

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Posted 5 years ago

“There was a problem in that when I booked a tour, I was not given confirmation for a day or so. Then the tour was full, so I had to cancel the flight I had booked. I booked another tour, and TourRadar was good enough to pay my flight cancellation fee. It would be helpful if they could confirm tours more quickly though. I am looking forward to my tour of Norway.”

Helpful Report

Posted 5 years ago

Hi Norman, We thank you for your valued feedback, however, we regret to hear that you were unable to secure a spot on your desired date and had to cancel your flights. When spaces on tours are limited, a booking will go on-request with the operator before we can officially confirm your spaces. At the time of making an on-request booking, each customer will receive a notification on their screen stating ‘Awaiting Confirmation’ meaning the spaces are yet to be confirmed. We do sincerely regret to hear that you had booked flights and then had to cancel when the operator confirmed there was only one space remaining. However, when any booking is awaiting confirmation, we do recommend not to book flights until the place on this tour is fully confirmed. Having looked into your file, we can see that the operator did reach out with an alternative option for you and are glad to see that this new date has since been confirmed! In light of this, we will have a member of our customer support team reach out personally to ensure you are all prepared for this exciting new adventure! Kind Regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews