TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“It took literally 2 minutes!”

Helpful Report

Posted 5 years ago

“Waited over 30 minutes on hold for agent one time 15 minutes another never got anyone. Went ahead and booked did not know I need a passport until got email. Call back in early morning got person who helped me”

Helpful Report

Posted 5 years ago

Hello there, We're sorry to hear we've kept you waiting! We certainly had some longer than usual wait times over the weekend and sincerely apologise for the inconvenience. We're glad we were able to assist you, however, and remain available should you need any further help preparing for your trip. If you have any further feedback as to how we might make your TourRadar booking experience even better, we'd love to hear from you! Happy Travels, The TourRadar Team

Posted 5 years ago

“Encountered problem regarding the referral link. Solved successfully. Very helpful!”

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Posted 5 years ago

“Tour Radar makes it very easy to book. Their comprehensive web site is very user-friendly and if you need or want to talk with someone.....the person on the other end is always really helpful and very friendly. I always book my tours through Tour Radar.”

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Posted 5 years ago

“a great go-to site ..particularly the filters..to assess options for travel to a specific area country or location”

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Posted 5 years ago

“agent well inform, made my chose easy to make thank you”

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Posted 5 years ago

“Easy to navigate the website. Payment options are fantastic. Response time exceptional.”

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Posted 5 years ago

“Best online travel agency on the market!”

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Posted 5 years ago

“No dramas with booking experience, I'm still waiting for the booking to be confirmed by the actual tour company though which means I can't book flights/rest of the trip yet. Hopefully they won't take too long to confirm.”

Helpful Report

Posted 5 years ago

Hey Melinda, Thank you very much for taking the time to leave a review. We are very glad to hear that you did not encounter any dramas during your booking experience. Drama free bookings are exactly what we aim for here at TourRadar! In the short time since your review was left, the tour operator has confirmed your booking. We are sure that you will have a great time while on tour and please let us know if you would like any further information or have any questions! Our Customer Support team is here and ready to assist you 24/7, via phone, email and live chat. Kind Regards, The TourRadar Team

Posted 5 years ago

“Great team! Thank you To the great Tourradar team. I had To make last min changes and everyone was so helpful and responded very fast! Highly recommended!”

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Posted 5 years ago

“Already feel so relieved that I am in good hands after such an easy booking experience with staff always on hand to answer my questions. Hoping the trip itself will be as fun and stress free”

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Posted 5 years ago

“Easy to book and good that it is possible to pay in rates.”

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Posted 5 years ago

“TourRadar operates as a middle man for your bookings. They tend to charge you first for the whole amount, and latter contact the vendo and check availability. When it comes to communication with the vendors, you are left on your own. They monior the converstaion without interuptins or interference. If the deal goes south - the vendor is to blame! Tried to book a sailing trip where the original listed price was at $500. Had to wait for 4 days from the vendor to get back with news that I must pay extra $250 - due to a "highly demanded week". OK, not to fuss I agreed. only to be contacted again with info that now, if I still wann go must pay for an cabin upgrade @ $1500 p/p... Happily canceled this resevation with the wannabe pirate, however still had to wait for 2 weeks for my funds refund. Again, TourRadar newer interfered ?!”

Helpful Report

Posted 5 years ago

Hello Emil, Thank you for your sharing your booking feedback. You're absolutely correct, we are a marketplace for multi-day tours, but are not a tour operator. We connect travellers such as yourself, with tour operators all over the globe and the tours they have to offer, while providing you 24/7 customer service, competitive prices and the largest range of tours available online. We can confirm that all of the communication regarding your sailing trip was with our Travel Experts here at TourRadar. Unfortunately, the trip you requested to book was not able to accommodate another two travellers, so we worked with you to explore the alternative options. As we communicated in your booking page, your payment transaction was never executed, rather your funds were pre-authorised, pending the confirmation of your booking. As soon as we together, established that none of the alternatives we were able to offer (either cabin upgrade on your desired trip or alternative dates) would suit your travel plans, we released your pre-authorised funds which happened just two days after your original booking request was submitted. The standard time for pre-authorised funds to be released (by your bank) is 3 - 7 business days. We're disappointed to hear you feel that the service our TourRadar Travel Experts provided you, did not meet your expectations. We will be in touch with you directly to collect any further feedback you may have and remind you that our team is available 24/7 by phone or online chat should there be anything at all you need. Sincerely, The TourRadar Team

Posted 5 years ago

“Take to long to answer any questions”

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Posted 5 years ago

Hello Susana, Thank you for your feedback. Looking at your booking communication, we can see there has definitely been a little confusion! We have reached out to both you and your tour operator directly to assist with your booking. As your booking agent, we are available for you 24/7 by phone or online chat if you need to get in touch for any urgent matters. We have no doubt you'll have a wonderful trip! The TourRadar Team

Posted 5 years ago

“Quick and Easy. Great, quick response to messages/queries.”

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Posted 5 years ago

“Booking a tour was super easy, and I earned some travel credits, too!”

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Posted 5 years ago

“We had a great deal of difficulty making contact with a person with you people, fortunately we had a brochure from a travel agent which answered our questions. The only query we had took a week for a reply,not acceptable in this day of the World Wide Web. The price however balances out the above.”

Helpful Report

Posted 5 years ago

Hi Myles, Thank you kindly for your review. We have had a look at your inquiry and booking history and can see that upon requesting further information from our team, we were able to get the operator to email you directly via our platform within less than 48 hours. We would like to respectfully remind you that we are available 24/7 via phone and live chat should you need any urgent assistance at any time. Thank you for choosing TourRadar. Kind regards, The TourRadar Team

Posted 5 years ago

“I found the whole process very easy and when I needed more information there was someone at the end of the phone immediately who provided excellent information for the planning of our upcoming tour of Russia. I am just about to continue to book other tours with them.”

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Posted 5 years ago

“I booked this when the tour price was reduced to $1,380, however, when I paid my deposit I was charged $2,080. I cannot get anyone to respond to me about correcting this error.”

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Posted 5 years ago

Hi there, Thank you for your review. We have had a look at your booking and regret to see that there has been some confusion surrounding the correct pricing for your tour. We can see that one of our agents sent you an accurate quote for your desired departure date upon request when you inquired with us prior to booking. This agent advised that you can go ahead and submit your booking request online once you are ready. You then independently placed your booking online, which was confirmed according to our standard procedure. We can see that since then, various agents have been corresponding with you via your booking page to advise that the price you saw at the time of booking was the correct price for your departure date. We will continue with the conversation with you here and hope to be able to clear up this misunderstanding. Kind regards, The TourRadar Team