TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“Very easy process, good discounts and plenty of choices”

Helpful Report

Posted 5 years ago

“fine - waiting confirmation”

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Posted 5 years ago

“It was super easy and clear”

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Posted 5 years ago

“Way too long and complicated. It brought us just stress during two days. (We always book last minutes tour and it’s never as complicated as that)”

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Posted 5 years ago

Hi there Renaud, Thank you for taking the time to provide your feedback. We definitely understand that booking a tour last-minute can be stressful! To clarify, when passengers book tours within 30 days of departure, bookings must go through an 'on request' process, almost always without exception. This means that your operator must reach out to every one of the hotel suppliers used for your tour, as well as a number of other suppliers (including transportation companies and restaurants) to request your spaces. Whilst we are available 24/7, this process can only be carried out by operators during their local business hours, which is usually Monday through Friday. We have had a look at your booking and can see your booking request was submitted to us on a Saturday. We can also see one of our agents at TourRadar attempted to make contact with you the same day you placed your booking request but was not able to get through. However, once we received written confirmation that you were happy to proceed with the booking, your spaces were confirmed within 48 hours. Since your tour is of a decent duration, it normally would have taken a bit longer to confirm than a shorter tour, but we partnered with the operator to confirm your booking in record time, first thing on the Monday. Whilst it is always recommend that travellers avoid placing bookings last-minute, we understand this is not always possible - We are just really glad that we were able to confirm your spaces just on time for your departure. We hope you have an incredible holiday and thank you for choosing TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

“The experience was very smooth and very fast. Confirmation came through within 24 hours and the price of the tour with the added 3% off was very reasonable.”

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Posted 5 years ago

“Spoke to a lovely chap in Canada who found a little xtra discount for us.He processed both tours for us on the spot and explained everything we need to know”

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Posted 5 years ago

“The ability to contact local tour agents (prior to actual booking) on details of the tour is invaluable.”

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Posted 5 years ago

“Booking the tour I finally decided to take was the easiest part of the process. There were so many tours, but once I decided I sent the tour operator an email with some questions. He was amazing, actually recommending a different tour of theirs. I found it very simple to book the tour and have all my questions answered.”

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Posted 5 years ago

“Easy to navigate through the TourRadar site. My questions, sent via email, were answered promptly and thoroughly, usually within an hour. I would highly recommend this site as it does all the work for you, basically you just shop through their trip suggestions. Their site has trips for all travelers- budget to luxurious. Highly recommend.”

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Posted 5 years ago

“Terrible service, don't use, could not make trip let them know with in 20 days and they charged me for who trip, I still don't know if they canceled room. be prepared to lose your money if you use them 1 Comment 11 Like Show more reactions”

Helpful Report

Posted 5 years ago

Hello Larry, Thanks for reaching out. We've received your feedback both here and directly and will be in touch with you directly to discuss your issue. Best Regards, The TourRadar Team

Posted 5 years ago

“We had an exceptional experience with TourRadar. They were very prompt, and so easy to work with. We have used them in the past and will use them again in the future. Thank you so much TourRadar, you have made our lives easier!”

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Posted 5 years ago

“I think Tour Radar is fantastic! The tours are plentiful, well laid out, comprehensive and organized for ease of deciding on and booking the destination. It saves a lot of time of trying to research all the individual tour companies out there. The booking process is fast and easy with great follow-up.”

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Posted 5 years ago

“I have now booked two trips through TourRadar and have found it to be a great resource for researching trips. You can compare a big range of tour operators on the one site and all the necessary information is readily available. It is an easy site to navigate and once booked the level of communication and service is fantastic. I would highly recommend to anyone looking for the best tours on offer!”

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Posted 5 years ago

“Great costumer device. Very helpful”

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Posted 5 years ago

“Really responsive and cannot fault so far”

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Posted 5 years ago

“She was very helpful.”

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Posted 5 years ago

“I appreciated the phone call this morning thankyou June”

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Posted 5 years ago

Hello there June, We have had a look at your booking and can see that there was, indeed, some confusion with the tour's pricing. Pricing for tours is dynamic, which means that prices are subject to change at any time and can vary depending on season, availability, etc. We are glad to see that one of our agents was able to provide clarification and help you ultimately finalise your booking. Thank you so much for choosing TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

“Other than booking the tour and payment. TourRadar is not very helpful so far my experience has not exceptional. I pray this is not a prelude to how the tour will be.”

Helpful Report

Posted 5 years ago

Hi Maria, We thank you for taking the time to leave a review! We regret to hear that we may have missed the opportunity to provide an exceptional service during some stage of your booking process. Based on our correspondence, it does appear that your booking process has been smooth. We have directly addressed your questions via live chat and have directed you to the regulating authorities for specific information about Visas and Travel Insurance. With that being said, we do pride ourselves on providing a great service to our customers and we will reach out to you directly to see if there is anything else we can assist with. Best Regards, The TourRadar Team

Posted 5 years ago

“An really easy way to look for good offers and to get the best price! I used it by chance, but I will stand there and - up to now - I can recommend it. Afte my journey I will add these experiences.”

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Posted 5 years ago

“Easy booking”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews