TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Terrible service, don't use, could not make trip let them know with in 20 days and they charged me for who trip, I still don't know if they canceled room. be prepared to lose your money if you use them 1 Comment 11 Like Show more reactions”

Helpful Report

Posted 5 years ago

Hello Larry, Thanks for reaching out. We've received your feedback both here and directly and will be in touch with you directly to discuss your issue. Best Regards, The TourRadar Team

Posted 5 years ago

“We had an exceptional experience with TourRadar. They were very prompt, and so easy to work with. We have used them in the past and will use them again in the future. Thank you so much TourRadar, you have made our lives easier!”

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Posted 5 years ago

“I think Tour Radar is fantastic! The tours are plentiful, well laid out, comprehensive and organized for ease of deciding on and booking the destination. It saves a lot of time of trying to research all the individual tour companies out there. The booking process is fast and easy with great follow-up.”

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Posted 5 years ago

“I have now booked two trips through TourRadar and have found it to be a great resource for researching trips. You can compare a big range of tour operators on the one site and all the necessary information is readily available. It is an easy site to navigate and once booked the level of communication and service is fantastic. I would highly recommend to anyone looking for the best tours on offer!”

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Posted 5 years ago

“Great costumer device. Very helpful”

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Posted 5 years ago

“Really responsive and cannot fault so far”

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Posted 5 years ago

“She was very helpful.”

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Posted 5 years ago

“I appreciated the phone call this morning thankyou June”

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Posted 5 years ago

Hello there June, We have had a look at your booking and can see that there was, indeed, some confusion with the tour's pricing. Pricing for tours is dynamic, which means that prices are subject to change at any time and can vary depending on season, availability, etc. We are glad to see that one of our agents was able to provide clarification and help you ultimately finalise your booking. Thank you so much for choosing TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

“Other than booking the tour and payment. TourRadar is not very helpful so far my experience has not exceptional. I pray this is not a prelude to how the tour will be.”

Helpful Report

Posted 5 years ago

Hi Maria, We thank you for taking the time to leave a review! We regret to hear that we may have missed the opportunity to provide an exceptional service during some stage of your booking process. Based on our correspondence, it does appear that your booking process has been smooth. We have directly addressed your questions via live chat and have directed you to the regulating authorities for specific information about Visas and Travel Insurance. With that being said, we do pride ourselves on providing a great service to our customers and we will reach out to you directly to see if there is anything else we can assist with. Best Regards, The TourRadar Team

Posted 5 years ago

“An really easy way to look for good offers and to get the best price! I used it by chance, but I will stand there and - up to now - I can recommend it. Afte my journey I will add these experiences.”

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Posted 5 years ago

“Easy booking”

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Posted 5 years ago

“Very easy and fast booking process. Great prompt response on any queries, well done guys! Thank you!!”

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Posted 5 years ago

“Very good info and when compared with the same tour on the tour website, STA etc it was the cheapest”

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Posted 5 years ago

“Quick answer to my questions and easy booking of the tour.”

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Posted 5 years ago

“I was very impressed and appreciative of the quick responses to my numerous inquiries. The website is great with allowing filter for cities and my kids age. I had a great experience with the booking. I hope the tour is as good!!”

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Posted 5 years ago

“Easy to find a nice travel and to book it!”

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Posted 5 years ago

“This was the first time that I made a reservation with TourRadar. When I was speaking to a representative to ask additional questions about the tour I was interested in they were very helpful. Although I could have completed the booking online, I elected to do so over the phone, the representative was very helpful in assisting me do the booking over the phone.”

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Posted 5 years ago

“Good experience. I was able to get my questions answered by both email and phone. I do have one complaint. The single supplement is too high. Maybe the tour company should look into having sharing for single persons.”

Helpful Report

Posted 5 years ago

Hi Jenny, We thank you for taking the time to leave us a review and are happy to hear that you had a great booking experience with us! Some operators do charge a mandatory single supplement for operational reasons, however, there are operators who allow for twin-share accommodation with a solo traveler of the same gender. The great thing about single supplements though, is that you will have your own room for the duration of the tour where you can relax in peace after a busy day exploring. We can see that the operator was very accommodating on this occasion, and was able to provide a 10% discount against the single supplement for you. We also have a dedicated Customer Service Team on hand to assist with finding a suitable tour where a single supplement is not mandatory, and we would be happy to provide these options for any future bookings with us. We do hope you a wonderful adventure on your upcoming trip! Kind Regards, The TourRadar Team

Posted 5 years ago

“15 stars for TourRadar. We were having trouble comparing tours across multiple sites. Having site with multiple tour companies in 1 location made it very easy to research and compare them. We used the chat feature and the rep was very responsive. We even asked the rep to find tours for us with specific criteria and budgets. The rep would respond quickly and then let us take our time reviewing each suggestion. We ultimately picked one that was suggested to us. We're very happy with the tour and the price.”

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Posted 5 years ago

“I have booked a fifteen day trip Kathmandu to Delhi, process was very easy all my questions were answered very promptly.”

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Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews