TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Anonymous

Anonymous // 01/01/2019

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English

“Thank you for you consideration regarding our tour. You were very helpful.l”

Helpful Report

Posted 5 years ago

“Easy to use and quick responses from very helpful staff”

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Posted 5 years ago

“No issues when it came to booking, it was easy and straightforward”

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Posted 5 years ago

“Easy to use on line bookings. All my questions were answered by the next day. Made the process quick and efficient.”

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Posted 5 years ago

“So far it has been excellent. I was able to use a number of filters to narrow down my search to the dates and type of tour that suited me. The site was very easy to use and it was handy to be able to compare a number of operators. The tour that I chose to book on has so far given fantastic service. Their communications are quick and helpful”

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Posted 5 years ago

“It was easy and done quickly.”

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Posted 5 years ago

“Website is informative, response to inquiries is almost immediate and the agents are clear and helpful. There are offers to many different parts of the world and for all different levels of travel. Makes it easy to decide.”

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Posted 5 years ago

“Very responsive to my needs!”

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Posted 5 years ago

“Booking our european adventure was easy as 1,2,3! I am so excited! Can't wait :-)”

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Posted 5 years ago

“Found a tour that suited my friend and I,very easily booked,live chatted for a couple of questions that I had,moments later confirmation sent and I can go back into sight easily enough and fine tune the finishing touches!”

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Posted 5 years ago

“Good filtering options, nice to see options in my own currency. Prompt communications with the tour operator after booking.”

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Posted 5 years ago

“Good website. Easy to use.”

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Posted 5 years ago

“So far with the bookings and messages very professional”

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Posted 5 years ago

“Excellent. Very efficient and easy to use.”

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Posted 5 years ago

“I found the TourRadar website easy to use and narrow down my search for suitable tours. Booking a tour was so easy and I received helpful information on what to expect back straight away.”

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Posted 5 years ago

“TourRadee has a lot of different travel options to choose from and for a really great price. Any question we had they were able to answer and could easily be reached by phone. Everything was well explained under itinerary. I would definitly book with them again.”

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Posted 5 years ago

“Much needed information not available on website. Required many internet questions that took a long time to get answers. Examples are: where is pick-up and where is drop-off and what time would those occur.”

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Posted 5 years ago

Hi there, Thank you for your review and sorry to hear that it has taken you a long time to receive answers from the tour operator directly. As many of our tour operators are locally operated, we generally do advise travellers that it can take approximately 48 hours for them to get back with a reply. In your case, it looks like the tour operator has actually been able to get back to you with answers to your queries on the same day. With that said, we're glad that your tour has been confirmed and hope you have a splendid time. Kind regards, The TourRadar Team

Posted 5 years ago

“There are a range of tours to choose from which are great. When the tour we wanted was not available other options were offered. Good communication Would recommend Tour Radar as a great platform for finding tours”

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Posted 5 years ago

“I needed confirmation of my tour to buy my flights but Tour Radar told me that I had to wait until Monday because it was the weekend! I lost 100 euros on my flights Paris Toronto/Montreal Paris”

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Posted 5 years ago

Hey Evelyne, We appreciate you taking the time to write your review. Although we offer 24/7 service, many tour operators are closed over the weekend, which is standard in the touring industry. With that said, we are glad that we were able to confirm this booking for you. You have booked a great tour with a great tour operator and we know you will have an amazing touring experience! Kind regards, The TourRadar Team

Posted 5 years ago

“The TourRadar experience of booking my trip to Italy was super easy. They offer a lot of options, so make sure you read up on your tours to make sure you find one that's right for you. Once you find something that's a best fit, then the rest of the process is fairly easy. I placed a tour on hold and then got a LOT of questions answered so that I was able to make a great buying decision.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews