TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“Great attention from Trip500… Batool help us with all the questions and doubts we had. Tour Radar easy to use and have a lot of choices !!”

Helpful Report

Posted 3 years ago

“Nina was very helpful and answered all the questions. It was very professional.”

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Posted 3 years ago

“it was so easy and understanding to book on the website and I am so happy to do it by myself without family help.”

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Posted 3 years ago

“I am pleased to say that booking with TourRadae has been very pleasant. every thing went smoothly when booking our tour. Thank you for a great experience.”

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Posted 3 years ago

“Nothing special the tour had all the places we wanted to go to but looking for more details, on additional trips or side trips.”

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Posted 3 years ago

“The experience was good However I paid a deposit and then was meant to be paying fortnightly to pay off the trip that hasn’t happened going I’m still in the system For the dates I’ve requested”

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Posted 3 years ago

“Worst experience ever. Highly DO NOT Recommend”

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Posted 3 years ago

Hi there, We appreciate you taking time to leave us a review. It's very disheartening to know you were not satisfied with your booking experience, our Customer Relations team will look into this further and reach out to you directly. Best Regards The TourRadar Team

Posted 3 years ago

“Tour Radar have a very easy site to use, offering huge amounts of information on many hundreds of trips, with many, many different company's. Of equal importance is that you can phone them and talk through the various options and ad ons.”

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Posted 3 years ago

“Your system has so much security for online booking that it was impossible to book online and I had to do this over the phone”

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Posted 3 years ago

Hey there, Thank you for taking the time to leave a review! When it comes to online bookings, the EU has made 3D Secure registration mandatory. This is an extra security step that has been implemented for your protection. Because of this, we have noticed an increase in "Failed Payments". However, our Customer Support team is here 24/7 to make sure the tour is booked! We have no doubt you’ll have a great time on your tour, and remember if there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Happy Travels, The TourRadar Team

Posted 3 years ago

“So simple to book. The description of the trip was pretty comprehensive so we were happy to book. It took / days for the trip to be confirmed but that was made clear at the time. We were contacted almost immediately after confirmation and were easily able to ask questions”

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Posted 3 years ago

“It was very difficult to book our trip, took several on line conversations and finally had to have an agent from Australia do the booking..still unclear if we will have an English speaking guide on bus as it states Spanish speaking guide which I really don't understand...hope the trip goes smoother than the booking! Also flights are made more difficult with arrival and departure in two different cities making it more costly..”

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Posted 3 years ago

Hello Carol, Thank you very much for taking the time to leave a review! It was a pleasure speaking with you earlier. We are discouraged to hear that your booking process did not go as smoothly as you had hoped. However, we are thrilled to see that you utilized our Live Chat function as well as spoke to a few of our Customer Support team via phone calls. We are ALWAYS here to make sure things go smoothly in the end! Your tour is going ahead in English! 99% of our tours are run in English and we always make sure travelers are aware of this otherwise. We offer hundreds of tours all over the world. Some tours do start and end in different cities, however, this is only to ensure that your time on tour is best utilized. Again, it was a pleasure speaking with and remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 3 years ago

“I would give Tour Radar the highest ratings possible except for one thing--I haven't received nor been told how I will receive travel documents or where they will come from.”

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Posted 3 years ago

“I was actually on the phone with Julie at Globus to walk me through YOUR booking on line because I could not get through to TourRadar on the phone, I was on hold for a eternity which led me to call Globus. Because of this eternity I was going to skip you, and go through Globus, but Julie informed me I had to go through your website, therefore, she helped me go through the whole process.”

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Posted 3 years ago

“All reps are very cooperative. Always a pleasure to talk to them.”

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Posted 3 years ago

“Several weeks ago, I reserved two places on the Devon and Cornwall Tour from London in July, 2022. I copied the confirmation, but could not find my booking later with Tour Radar. After several communications back and forth, I was advised to rebook, which I did. But, once again, I did not receive a confirmation for several days. Finally, I received a confirmation. It took me almost three weeks to book this trip. REVISED: Once TourRadar was notified of my problems, they helped and we have been able to book. Thanks.”

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Posted 3 years ago

Hi Dr David, It's very disappointing to know you had difficulties with your booking experience, but it is great to hear you are now booked on this wonderful adventure! Our team will reach out to you directly to gather more feedback, so we can fully understand and asses the situation. Thank you so much for your feedback and for taking the time to review us. Best regards The TourRadar Team

Posted 3 years ago

“Lots of options with TourRadar and very responsive to my questions. Looking forward to our trip!”

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Posted 3 years ago

“Easy so far. Had a query re: final price and UK 0800 number sorted it out in minutes. 🤞”

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Posted 3 years ago

“Was easy and quick. I have used TourRadar for Spain and Portugal which was a great trip and I’m hoping this one will be as well.”

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Posted 3 years ago

“Easy, efficient and exciting! That was my booking experience with TourRadar. I contacted them over the phone and they had immediate answers to my questions. Filling out the documents was easy and self explanatory. Looking forward to my trip!!!”

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Posted 3 years ago

“Was very straight forward. Although, asking questions to their support team was hard. They didn't seem interested in helping.”

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Posted 3 years ago

TourRadar is rated 4.5 based on 6,721 reviews